topic Re: THANK YOU BETH in Customer Care

THANK YOU BETH

nyc1 — Fri, 04 Jun 2021 21:43:57 GMT

I just had an issue with one of the items I purchase from the BWB event. I sent an email to the Social Team, and within several minutes I got a lovely reply from Beth, thanking me for being a good customer, and resolving my issue in a manner that was efficient, generous and put a smile on my face. She wanted to make sure I was neither disappointed or inconvenienced. HOW AMAZING IS THAT?

I've always said that even though I have issues with the direction the station has gone in all my years (since day ONE) as a customer, I have always felt that one thing remained constant .... QVC has EXCEPTIONAL CUSTOMER SERVICE, for which I am thankful.

A HUGE SHOUT OUT TO BETH for the super quick response and the resolve. You made this customer of 35 years very happy.

Re: THANK YOU BETH

Kachina624 — Fri, 04 Jun 2021 22:02:50 GMT

Kudos to Beth for good CS!

Re: THANK YOU BETH

Love my grandkids — Fri, 04 Jun 2021 22:37:24 GMT

@nyc1 What a lovely post! It's nice to see more of these lately.

Re: THANK YOU BETH

Pearlee — Sat, 05 Jun 2021 03:49:00 GMT

@nyc1 My first customer service experience with the Social Team was with @Beth-QVC and I had the exact same experience you did. Since then she has helped me with other order issues and is always able to straighten them out to my satisfaction. I think she has saved QVC a lot of customers, turning disgruntled people into happy ones with her customer service skills. My impression from my experience has been that she treats the customers as she would like to be treated.

That said, I think the entire Social Team is excellent and collectively they have saved QVC a lot of customers. 👍

Re: THANK YOU BETH

SurferWife — Sat, 05 Jun 2021 04:01:12 GMT

@Beth-QVC is QVC's best customer care employee they've ever had. The entire Social team is fantastic, and she is super duper fantastic. She better get an annual bonus!!

Re: THANK YOU BETH

tace28 — Sat, 05 Jun 2021 15:48:09 GMT

I sent the message to @Beth at the social team about not receiving my BWB free gift. Someone else answered my email. Hopefully, my problem will get resolved 🙏🏻

Re: THANK YOU BETH

Pearlee — Sat, 05 Jun 2021 18:34:55 GMT

@tace28 wrote:
I sent the message to @Beth at the social team about not receiving my BWB free gift. Someone else answered my email. Hopefully, my problem will get resolved 🙏🏻

@tace28 Perhaps she wasn't here. Certainly mods must get days off and vacation time.

Re: THANK YOU BETH

Sunniegirl — Sun, 06 Jun 2021 13:16:20 GMT

That is great!! I love the Q's customer service! I had an issue where I used their return label back in April and still not credit on my account, I did a live chat and when they checked my return, sure enough, they had received it and gave my account credit. She apologized for their error.... I always use "live chat" and I love how they handle everything.... And I always do the customer service survey at the end and always not the CS name and say how good they were....