topic Re: Cancellations in Customer Care

Cancellations

Quiltingbee — Tue, 06 Apr 2021 00:35:18 GMT

I RECENLTY ATTEMPTED TO CANCEL AN ORDER IN LESS THAN 24 HOURS AFTER PLACING THE ORDER AND WAS TOLD THAT IT WAS ALREADY IN SHIPPING AND COULD NOT BE CANCELED. I COULD RETURN IT WHEN I RECEIVED AND OF COURSE PAY FOR THE SHIPPING.

I FIND IN UNACCEPTABLE THAT A PERSON CANNOT CANCEL AN ORDER DURING THE FIRST 24 HOURS AND IS FORCED TO RETURN IT AND INCURE SHIPPING CHARGES.

YOU CAN TRUST ME WHEN I SAY IT WON'T HAPPEN TO ME AGAIN FOR I WILL NOT PLACE ANOTHER ORDER. I WILL CONTINUE TO WATCH "IN THE KITCHEN WITH DAVID" BECAUSE I TRULY ENJOY DAVID, BUT I'M SURE I CAN FIND ANY ITEM HE PRESENTS WITH ANOTHER RETAILER.

RESPECTFULLY YOURS,

Re: Cancellations

Kinski-QVC — Mon, 05 Apr 2021 23:56:29 GMT

Hi @Quiltingbee

I am sorry for the disappointment. I certainly understand the frustration. Upon receiving you may return at no cost to you. Please provide me with the item number so that I may note the account.

Kinski, Customer Care

Re: Cancellations

Love my grandkids — Tue, 06 Apr 2021 00:19:19 GMT

@Quiltingbee You should edit your post to remove your full name. Not a good idea to post that. I'm amazed the mods didn't delete it.

Re: Cancellations

Susan345 — Tue, 06 Apr 2021 00:22:03 GMT

Welcome to the new and improved QVC I two did the same thing. It's in progress but I may not get it for a week or 2 or better yet as has happened in the past get a notice that it is now "out of stock".

Re: Cancellations

RespectLife — Tue, 06 Apr 2021 13:40:09 GMT

QVC has NO stated cancellation policy. There has never been one. Posters may claim they should be able to cancel, but the fact is....that has NEVER been promised to us.

Know the policies before you place an order with any company.

VERY nice of them to give you a pass and let you return it at no cost just because you changed your mind. What great customer service!

Re: Cancellations

Susan345 — Tue, 06 Apr 2021 17:51:29 GMT

@RespectLife wrote:
QVC has NO stated cancellation policy. There has never been one. Posters may claim they should be able to cancel, but the fact is....that has NEVER been promised to us.

Know the policies before you place an order with any company.

VERY nice of them to give you a pass and let you return it at no cost just because you changed your mind. What great customer service!

True I have never seen it stated. But those of us who have been shopping with QVC since the beginning have used the option without any problems.

Also, I don't know if the option has been abused. I myself have used it. For example you order something because the host says "this is going fast order now" so you order it then later after watching for awhile realize the sizing is not as expected. So you cancel and reorder a different size.

These days I am real careful about what I order and have drasticly reduced my shopping habits.

Re: Cancellations

Lali1 — Tue, 06 Apr 2021 18:00:35 GMT

I don't like that we can't cancel either. Lately it's immediately that way. I also wish Qvc would stop allowing posters to comment on these threads, it would be nice to not see posters chewing others posters out for their complaints,

Re: Cancellations

Lali1 — Tue, 06 Apr 2021 18:02:41 GMT

@Susan345 wrote:
@RespectLife wrote:
QVC has NO stated cancellation policy. There has never been one. Posters may claim they should be able to cancel, but the fact is....that has NEVER been promised to us.

Know the policies before you place an order with any company.

VERY nice of them to give you a pass and let you return it at no cost just because you changed your mind. What great customer service!
True I have never seen it stated. But those of us who have been shopping with QVC since the beginning have used the option without any problems.

Also, I don't know if the option has been abused. I myself have used it. For example you order something because the host says "this is going fast order now" so you order it then later after watching for awhile realize the sizing is not as expected. So you cancel and reorder a different size.

These days I am real careful about what I order and have drasticly reduced my shopping habits.

Yes they push that you should order or you'll miss out and then later you find more info on the product and my need to cancel, . At least give us a day to change our minds,

Re: Cancellations

Group 5 minus 1 — Tue, 06 Apr 2021 18:08:33 GMT

Rep. ordered the wrong pattern (our computer was down),I tried to cancel after JUST 12 hours-couldn't do it. Item still hasn't shipped. But,the computer is fixed.

Re: Cancellations

Group 5 minus 1 — Tue, 06 Apr 2021 18:16:05 GMT

PS: That order was placed on 4-3-21 and is still in preparation.

Re: Cancellations

ellada — Fri, 09 Apr 2021 17:29:16 GMT

I so agree with you on that, we should have plenty of time to cancel or edit an order, we used to but not any more ,not sure why QVC has decided to go that route and I also agree with you about the nasty comments from other people who post here, they certainly seem to be on the attack here immediately no matter what the subject is but that situation has been like that unfortunately.

Re: Cancellations

MDGirlAboutTown — Thu, 20 May 2021 16:54:18 GMT

I am also struggling with the inability to cancel an order. I placed my order for item A394644 (Skechers Poppy Washable Floral Print Slip-Ons - Tropic'Gal) around 2:30 am. It's about 10 hours later and customer service said it's too late to cancel. Surely it's not left the warehouse yet. I doubt that it's even been boxed for shipping at this point. Instead the rep suggested I mark it as "received wrong item" so I can avoid return shipping fees. Fine, but what about the shipping fees for sending the item to me, my time to take it to the post office, and their time and labor cost for processing a return and restocking it? Doesn't make sense the the cancel window is so short. I'll think long and hard before ordering in the future. If I put an item in my cart and miss out, that's better than being stuck with this hassle.

Re: Cancellations

77yangya — Fri, 21 May 2021 09:50:42 GMT

I guess it's unanimous. People don't like this not being able to change their minds.

Re: Cancellations

MDGirlAboutTown — Thu, 27 May 2021 17:26:20 GMT

Update: 05/27/21 - order from 05/20 still being processed. Estimated delivery date changed from 05/27 to 06/02. Still not able to cancel this order, however, QVC has stated that I will not be responsible for any shipping charges. Fingers crossed!

Re: Cancellations

Jes16 — Thu, 03 Jun 2021 12:56:10 GMT

I've been a QVC customer for close to 30 years and rarely cancel items. Last week, I changed my mind on an item within 6 to 8 hours, and I was not able to canccel it. It said it was preparing to ship. Here it is 6 days later, and it still says it's preparing to ship. I don't like this at all. If you cancel a lot, I can see how they'd block it. I placed an Amazon order 2 days ago, and part of it has shipped already. Not good for business or your long-time customers, QVC!