topic Re: Gone Crazy? in Customer Care

Gone Crazy?

janiemay — Fri, 28 May 2021 23:59:02 GMT

Something is definitely wrong with Q's ordering and shipping departments. Not only are the orders over a week old before being sent out but most of the time I receive messages in RED saying "something has gone wrong........". When you call the phone no. provided the rep hasn't any idea that something is wrong. QVC needs to make a public explanation on what exactly has been going on for the past few months or they are going to lose a lot of customers!

Re: Gone Crazy?

fthunt — Sat, 29 May 2021 00:07:06 GMT

Q has millions of customers sitting on the couch - comfortable & with phone in hand at home - they can afford to lose some million and still get enough orders

Doubt if they really sweat the shipping matter.

Re: Gone Crazy?

FancyPhillyshopper — Sat, 29 May 2021 00:20:58 GMT

I do not mind if it takes a week for my item to be sent out. QVC is dependent on manufacturers who are suffering from lack of staff and many other challenges. There is nothing QVC sells that is critical to my life or is needed immediately.

Also, I have never received a message in red, and I have shopped for years and years and order fairly regularly. Maybe you have some credit issues that need to be resolved.

Re: Gone Crazy?

Kachina624 — Sat, 29 May 2021 00:36:01 GMT

@janiemay I get that "something has gone wrong" message occasionally. I simply repeat the action and it goes through with no problem. Never had to call anybody.

Nothing is wrong with the Q's shipping. It's international manufacturing and shipping that are the problem. This is the new normal for online merchants and may continue through this year as the pandemic is still greatly impacting other countries.

Re: Gone Crazy?

mspatmac — Sat, 29 May 2021 02:57:30 GMT

I fully understand the international manufacturing and shipping problems, the ships waiting to unload etc etc etc. My problem with QVC is when they offer me a product and advertise it as in stock is it wrong of me to have the expectation that I will receive it in a reasonable time frame? Just be up front and honest with me. They put the order into processing right away so we can't cancel and it sits and sits. I'd rather deal with on back order which is closer to the truth than in stock when it isn't.

The international problems are not QVC's fault any more than once it's in the shippers hands they have any control. All I'm asking for is realistic expectations. I am also sending this to Corporate Offices.

Re: Gone Crazy?

rms1954 — Sat, 29 May 2021 03:15:50 GMT

Don't mind the waiting but what is really irking me beyond belief is the fact that all my refunds and credits are not going back to original method of payment. Instead we're playing this game that CC and/or debit card accounts rejected the refund. WHAT???? Then when I go to make a new purchase the credits are automatically checked and applied unless I uncheck it (if I notice it). So QVC gets their money back. Nice trick.

Re: Gone Crazy?

gertrudecloset — Sat, 29 May 2021 03:23:55 GMT

@fthunt wrote:
Q has millions of customers sitting on the couch - comfortable & with phone in hand at home - they can afford to lose some million and still get enough orders
Doubt if they really sweat the shipping matter.

No company can afford to lose customers. I don't know who told you that or why you believe that @fthunt . The more they make ~ the more they want. Pure capitalism.

Re: Gone Crazy?

Sweetbay magnolia — Sat, 29 May 2021 10:53:50 GMT

I've had pretty good service lately from QVC - but then again, it's pretty much as usual. Tough to compete with the likes of Amazon but I don't expect them to be able to, either.

The only problem I've had lately is that DH was home when the very large box of new dishware was delivered. He just doesn't understand why having that Fireworkfetti set was so critical!

Re: Gone Crazy?

Gorgf — Sat, 29 May 2021 11:56:38 GMT

@Sweetbay magnolia Wal-Mart has a doormat something to the effect "Shhhhhh ...Hide packages from husband. " I an alone so dont have that problem but my Mother did and told me not to tell my Dad about packages.

What I don't understand is other on line stores ship promptly, except Amazon who is speedy one to two days and even with USPS on most orders. I recently received JCPenny, Macys, Eddie Bauer, Lancome, HSN in seven to 10 days.

Enjoy your new dishes as they sound fun. I love seasonal dinnerware sets but then have no place to store them.

Re: Gone Crazy?

Kachina624 — Sat, 29 May 2021 14:37:51 GMT

@Gorgf I've recently gotten many QVC orders in 7 days or less. I've also had an order from another large online retailer take 30 days to reach me.