topic Re: Poor Customer Relations in Customer Care

Poor Customer Relations

janiemay — Fri, 28 May 2021 00:09:36 GMT

For the past month or so when I place an order it shows "in process" and that's 7 days after I placed the order!!! This is unacceptable "service". I've been an excellent customer of QVC for 20+ years. What would they do if we sent a payment "in process"? Of course, they would cancel the account or continue to string us along. This has to stop NOW. Calls to customer service are nil - they don't know what the status is other than delay!!!!!'

Re: Poor Customer Relations

Love my grandkids — Fri, 28 May 2021 00:16:19 GMT

@janiemay What's the spoiler?

Re: Poor Customer Relations

Kachina624 — Fri, 28 May 2021 00:23:01 GMT

@Love my grandkids Do I need to post the ship picture again?

Re: Poor Customer Relations

Love my grandkids — Fri, 28 May 2021 00:36:41 GMT

@Kachina624 LOL

Re: Poor Customer Relations

Mz iMac — Fri, 28 May 2021 00:51:04 GMT

@Kachina624

Re: Poor Customer Relations

Mz iMac — Fri, 28 May 2021 00:55:51 GMT

@Love my grandkids wrote:
@janiemay What's the spoiler?

@Love my grandkids Maybe the OP used invisible ink in the spoiler. You have to either use lemon juice or ****** on your screen in order to read it.

Or does that only work if using "ink & paper?"

Re: Poor Customer Relations

qbetzforreal — Fri, 28 May 2021 02:33:03 GMT

@Love my grandkids @Mz iMac @Kachina624 - I've made the same mistake before, clicking on the spoiler icon thinking it was the emoji icon.

Re: Poor Customer Relations

FancyPhillyshopper — Fri, 28 May 2021 03:44:44 GMT

Please give these complaints a rest. QVC was never known for fast shipping, and the pandemic made everything worse.

Many manufacturers are struggling to return to normal production. Haven't you seen all the news stories about help wanted ads for jobs going unfulfilled?

I know I would never want a customer service job!!

It is doubtful that there is anything that you purchased that is needed right away. Or, just refrain from ordering until everything is back to "normal." You will reduce your stress level, that's for sure.

Re: Poor Customer Relations

MalteseMomma — Fri, 28 May 2021 10:35:44 GMT

@FancyPhillyshopper wrote:

Please give these complaints a rest. QVC was never known for fast shipping, and the pandemic made everything worse.

Many manufacturers are struggling to return to normal production. Haven't you seen all the news stories about help wanted ads for jobs going unfulfilled?

I know I would never want a customer service job!!

It is doubtful that there is anything that you purchased that is needed right away. Or, just refrain from ordering until everything is back to "normal." You will reduce your stress level, that's for sure.

@FancyPhillyshopper

BETTER YET ,REFRAIN FROM ORDERING AT ALL!!!

Maybe if we all did that QVC would get the hint,but we all keep putting up with it and continue to order more,includung me!

If I did not want my purchace right away ,I would not have purchased it at all.

A company as lg as QVC and in business for as many yrs ,ahoud have speedy shipping ,ECT down pat by now!!!!!............imo!

Re: Poor Customer Relations

RespectLife — Fri, 28 May 2021 13:18:01 GMT

Oh gosh! Repeated posts saying I'm not going to order, I will never order again.... yet order we do! (hee, Yoda)

If it is wanted right away, why oh why, order from QVC knowing that isn't going to happen?

We know full well we are NOT getting fast delivery, so if that is important, why on earth order at all?

Order, cancel, order, complain!

What is that saying about the definition of insanity? Doing the same thing over and over again and expecting a different result? LOL