topic Shipping?????????? in Customer Care

Shipping??????????

floridagal46 — Thu, 27 May 2021 23:44:41 GMT

WoW the Q has hit rock bottom!

Last orders of multiple items on each have been seriosly miss handled! Ship about half on both orders. Tried to cancel with no results- telling me CS can't cancel or WON"T cancel.

CS chat is useless!

There is NOTHING on the Q I can not get elsewhere!

Re: Shipping??????????

Barbara-QVC — Fri, 28 May 2021 00:02:32 GMT

@floridagal46 wrote:

WoW the Q has hit rock bottom!

Last orders of multiple items on each have been seriosly miss handled! Ship about half on both orders. Tried to cancel with no results- telling me CS can't cancel or WON"T cancel.

CS chat is useless!

There is NOTHING on the Q I can not get elsewhere!

@floridagal46 I am sorry that you have had this experience. Unfortunately there are times when we are unable to cancel an order. I would be happy to put a note on an order that you tried to cancel so that you can return it for a full refund.

Please email the order details to QVCSocialTeam@qvc.com and we would be happy to assist.

Barb

Customer Care

Re: Shipping??????????

floridagal46 — Fri, 28 May 2021 17:29:37 GMT

Okay Barb, I did that- now let us see what happens!

Re: Shipping??????????

floridagal46 — Fri, 11 Jun 2021 06:11:40 GMT

I knew this wasn't going to be easy to return and receive credit of the return fees!

I now know that is true!

They didn't bother with the issues at hand or the customers!