topic QVC causing me stress! in Customer Care

QVC causing me stress!

daisy4 — Wed, 26 May 2021 10:34:29 GMT

We are having a family party on Memorial Day weekend for my grandsons who are both graduating. I ordered 2 sets of Momma Mancini sausages and peppers which were supposed to be delivered by May 21. I received an e-mail saying the order had been delayed so I waited a few more days. When I saw it still wasn't moving I cancelled it. The order page still said "in process" the next day so I called customer service. The rep was very nice . She said the cancellation had "gotten stuck" and she would make sure the cancellation went through. Well the next day (today) it still says "In process". The party is soon and I have to order the food from a local restaurant since I don't know what QVC is doing. (I probably should have ordered from the local restaurant in the first place.) If the 2 orders do ship I don't have any use for them since the party will be over by then. I would have to ask for my money back since it is quite a bit of money and I still have to pay the local restaurant. I can't afford both! I don't like to ask for money back on food since they don't want the food sent back, but as I said I can't afford both QVC and the local restaurant. If they would only post that the order has been cancelled I could not be so stressed. I have so many orders that still have not shipped it is ridculous!!

Re: QVC causing me stress!

MalteseMomma — Wed, 26 May 2021 10:28:38 GMT

I am having the sme problem with 2 backordered items!

This company is turning ino a huge mess for many of it's customers!!!!

Re: QVC causing me stress!

chiclet — Wed, 26 May 2021 11:03:44 GMT

Qvc has turned into a real mess. I ordered two pair of pants and they have been preparing my order for 12 days. I ordered a mop and it was shipped within two days. I know different things come from different places. The pants were not the same brand or type so I don't understand what is going on. You should be able to cancel things up until they are ready for shipment.

Re: QVC causing me stress!

daisy4 — Wed, 26 May 2021 11:08:54 GMT

Okay I just spoke to the second Customer Rep. I explained the problem and she said she would cancel the order for me. (So did the rep I spoke to yesterday.) BUT the order page still says "in process". Now I am not only stressed, but also angry! I am starting to think I won't feel bad about asking for a refund if the order shows up next week after the party when I can't use it !!!!

Re: QVC causing me stress!

de1rdre — Wed, 26 May 2021 11:09:01 GMT

Contact the QVC Social Team and ask them to verify cancellation of your order. You don't need this stress! Social.Team@qvc.com

Re: QVC causing me stress!

Caaareful Shopper — Wed, 26 May 2021 11:22:32 GMT

For situations like this, always send an email, never over the phone. That way, if the order does end up at your door, even after the rep said it was cancelled, you will not be charged and get your entire payment back.

it's still a hassle, I know. But the customer service reps are fantastic, and can only do what their systems allow them to do. Food items come from the food company, not QVC's own warehouse, so it can get messy dealing with cancellations and inventory.

Good luck.

Re: QVC causing me stress!

Imaoldhippie — Wed, 26 May 2021 11:33:49 GMT

I understand your stress, disappointment and aggravation. The lesson here would be do not mail order food for a specific date & occasion, get it local. IMO its too much of a risk.

I hope all turns out well for your family.

Re: QVC causing me stress!

Anonymous — Wed, 26 May 2021 11:56:49 GMT

Hi @daisy4 I am so sorry this is happening. I see order canceled in the comments on your account, but not on the order itself. I will forward the issue to be researched to make sure it is canceled. If it does ship do not worry, the comments show you tried to cancel and there was some kind of glitch.

Re: QVC causing me stress!

LindaSal — Wed, 26 May 2021 11:59:17 GMT

Our local restaurants need our business. You simply cannot rely on any order to be received on time anymore. Just reality.

Re: QVC causing me stress!

crazered — Wed, 26 May 2021 12:01:49 GMT

Don't order End of stress

I don't think its just QVC problems with ANY ordering

Re: QVC causing me stress!

RespectLife — Wed, 26 May 2021 12:49:39 GMT

@MalteseMomma wrote:
I am having the sme problem with 2 backordered items!

This company is turning ino a huge mess for many of it's customers!!!!

@MalteseMomma

If it says Backorder, you should be able to cancel it yourself. Won't it let you?

Re: QVC causing me stress!

RespectLife — Wed, 26 May 2021 12:51:15 GMT

@daisy4 wrote:
Okay I just spoke to the second Customer Rep. I explained the problem and she said she would cancel the order for me. (So did the rep I spoke to yesterday.) BUT the order page still says "in process". Now I am not only stressed, but also angry! I am starting to think I won't feel bad about asking for a refund if the order shows up next week after the party when I can't use it !!!!

@daisy4

Good gracious, STOP stressing and getting mad.

There is absolutely NO reason to do so.

If the orders somehow make it through, QVC will credit you and you can donate to a shelter.

Getting upset is really not necessary.

Re: QVC causing me stress!

daisy4 — Wed, 26 May 2021 13:57:33 GMT

@Anonymous wrote:
Hi @daisy4 I am so sorry this is happening. I see order canceled in the comments on your account, but not on the order itself. I will forward the issue to be researched to make sure it is canceled. If it does ship do not worry, the comments show you tried to cancel and there was some kind of glitch.

Alice, thank you for your help! I order a lot of food from QVC and very rarely ask for a refund. This time I would have no choice since the order wouldn't be here in time for the party and I can't afford to pay for this order and an order I would have to get from a restaurant. Any help you can provide would be greatly appreciated.

Re: QVC causing me stress!

Anonymous — Wed, 26 May 2021 14:39:41 GMT

Hi @daisy4 I am waiting to hear if it can be canceled, but you do not need to worry. Enjoy your party.....no stressing. Your order has been commented and if for any reason it does ship let us know.

Re: QVC causing me stress!

Jeanne from VA — Wed, 26 May 2021 18:10:56 GMT

@Anonymous I am having the same problem with two Susan Graver orders which I have tried to cancel. I spoke with a QVC representative two days ago and requested that she cancel them. My "cancel" option was not available, even though both orders said back order (both orders were showing as available when I ordered them on the 16th of May). Both of my orders are still showing " Back Order". I am not ordering anything else for a while, at least until all the long processing times are addressed.

Re: QVC causing me stress!

Anonymous — Wed, 26 May 2021 18:44:54 GMT

Hi @Jeanne from VA would you like those orders canceled? If so please send me the Item Numbers only, I can find them on your account and I will request they be canceled if I can't cancel them.

Re: QVC causing me stress!

daisy4 — Wed, 26 May 2021 21:02:34 GMT

@Anonymous wrote:
Hi @daisy4 I am waiting to hear if it can be canceled, but you do not need to worry. Enjoy your party.....no stressing. Your order has been commented and if for any reason it does ship let us know.

Thanks Alice, but it still worries me that it will ship. I will be waiting to hear the outcome. I'll relax when this is settled.

Re: QVC causing me stress!

Jeanne from VA — Wed, 26 May 2021 23:19:18 GMT

@Anonymous

Order# A397427 (2 Susan Graver Tops)

Susan Graver Printed Liquid Knit Square Neck Cap Sleeve Tops, Two tops ordered on May 16th. Outside screen says "back ordered" and inside screen says "in processing". The customer rep I spoke with two days ago said she canceled both. I can see nothing on my screens that indicates that they are canceled . Please cancel both orders.
Thank you.

Re: QVC causing me stress!

daisy4 — Thu, 27 May 2021 08:54:24 GMT

Alice, My order shows that it has been cancelled! Thank you so much for all your help. Now I can relax and enjoy our party.

Re: QVC causing me stress!

77yangya — Thu, 27 May 2021 10:13:57 GMT

@crazered wrote:
Don't order End of stress
I don't think its just QVC problems with ANY ordering

I have trouble from NO other merchants. So I think it's them alone. I've seen SO many companies start out amazing only to end up on the bottom. I mean ALL kinds of merchants too. Sad.