topic Re: Backordered items in Customer Care

Backordered items

MalteseMomma — Mon, 24 May 2021 14:58:16 GMT

Why can't we cancel an item that suddenly appears on backorder?

I would like to cancel a Susan Graver item and a Ryka item that went from ITP to back order,please.

Re: Backordered items

Kachina624 — Sun, 23 May 2021 15:38:58 GMT

Now, @MalteseMomma, you've been around long enough to know that probably isn't going to happen. I'd like for Santa to deliver me a red Corvette during Christmas in July.... That's not going to happen either.

Re: Backordered items

Kim-QVC — Sun, 23 May 2021 15:40:03 GMT

@MalteseMomma wrote:

Why can't we cancel an item that suddenly appears on backorder?

I would like to cancel a Susan Graver item and a Sketckers item that went from ITP to back order,please.

Hi @MalteseMomma I'm sorry that happened. I reviewed your account and currently showing all orders are in the process of shipping. The two items mention must have moved into a new status and are now processing for shipment. Please email us QVCSocialTeam@qvc.com the item or order numbers and we can help, thank you. Kim

Re: Backordered items

MoonieBaby — Sun, 23 May 2021 15:47:32 GMT

@Kachina624

Make mine Black!

Re: Backordered items

Jeanne from VA — Sun, 23 May 2021 21:00:24 GMT

I just had two Susan Graver floral tops to move from "Wait List" to "Back Order", even though they were both listed as being in stock when my order was initially placed a week ago. I attempted to cancel the two orders when they moved to back ordered today but was unsuccessful. If an item is not currently "available", as presented, the buyer should certainly be able to cancel the item(s).

Re: Backordered items

MJDinVegas — Mon, 24 May 2021 00:19:46 GMT

@MalteseMomma !

I recently had the same situation on two items I ordered. Both were first in " Preparing Your Order" for several days but once they flipped to Backorder I cancelled both. You can't cancel from the order summary page but I found that, if I went into the order detail, the option to cancel was provided, so I cancelled both. One of my pet peeves is ordering something that shows "Available" when I order, that then flip to Backorder; I can understand it going to Waitlist on occasion but not Backorder. Something is lacking in the Inventory Control software if more real time updates aren't available. In contrast, when I buy from HSN, they only take orders for what is in stock or, on occasion, Extened Delivery (usually only a few days) plus Waitlist. I've always gotten my Waitlist items from HSN.

Re: Backordered items

geezerette — Mon, 24 May 2021 14:23:51 GMT

@MJDinVegas wrote:
@MalteseMomma !

I recently had the same situation on two items I ordered. Both were first in " Preparing Your Order" for several days but once they flipped to Backorder I cancelled both. You can't cancel from the order summary page but I found that, if I went into the order detail, the option to cancel was provided, so I cancelled both. One of my pet peeves is ordering something that shows "Available" when I order, that then flip to Backorder; I can understand it going to Waitlist on occasion but not Backorder. Something is lacking in the Inventory Control software if more real time updates aren't available. In contrast, when I buy from HSN, they only take orders for what is in stock or, on occasion, Extened Delivery (usually only a few days) plus Waitlist. I've always gotten my Waitlist items from HSN.

@MJDinVegas

I also canceled one of my orders that did the same thing.

Re: Backordered items

MalteseMomma — Mon, 24 May 2021 14:42:40 GMT

@Kim-QVC wrote:
@MalteseMomma wrote:
Why can't we cancel an item that suddenly appears on backorder?

I would like to cancel a Susan Graver item and a Sketckers item that went from ITP to back order,please.
Hi @MalteseMomma I'm sorry that happened. I reviewed your account and currently showing all orders are in the process of shipping. The two items mention must have moved into a new status and are now processing for shipment. Please email us QVCSocialTeam@qvc.com the item or order numbers and we can help, thank you. Kim

@Kim-QVC

They are still showing on backorder on my account page!

Re: Backordered items

MalteseMomma — Tue, 25 May 2021 18:13:40 GMT

@Kim-QVC

My items are still on back order even though it lies and reads ITP.

I wrote to CS to no avail.

Please get in there and cancel these orders..............

Re: Backordered items

Jeanne from VA — Tue, 25 May 2021 18:48:25 GMT

This is a follow up on my previous post. I have two Susan Graver items that went from"available" to "processing" to "back order". I attempted to cancel both (over a week, since I placed the order). A cancel option was not available. I just spoke with a QVC customer service representative who said she would cancel the two items. I just checked, the status; it is not showing canceled. This is very frustrating. I am not sure what the recent processing and shipping problems are, but it would be nice if they were fixed. How can customers ensure (quickly) that they are not being charged when a status is showing both "back ordered" and "in process" both at the same time? The outside screen shows "back ordered"; when you click in, the screen shows "in processing". 🤔.

Re: Backordered items

MalteseMomma — Tue, 25 May 2021 18:54:27 GMT

@Jeanne from VA

I just don't understand what is going on with this company.

QVC used to be a trusted place to shop...........Sadly,this is no longer the case. imo

Re: Backordered items

Jeanne from VA — Tue, 25 May 2021 18:57:52 GMT

There seems to be a glitch in the system. There are many of us who are having the same problem with conflicting status showing at the same time (back order on the front page with item), and "in processing" once you click on the page to look at the item. I did not have a cancel option even available.

Re: Backordered items

MalteseMomma — Tue, 25 May 2021 19:03:45 GMT

QVC always seems to have a glitch somewhere lately!!

Not good for business!

Re: Backordered items

pnutsmom — Wed, 26 May 2021 23:57:37 GMT

Thanks for the info on how to cancel back-ordered item by going to view details. Was able to cancel both my backordered items after they had been sitting in "in process" for over 2 weeks. Frustrated lately with the shipping of orders.

Re: Backordered items

JSW1 — Mon, 21 Jun 2021 20:19:06 GMT

Something does need to be done about inventory control! i ordered a Tarte product and when I ordered it, it did not say anything about being backordered. About 2 weeks went by since I had placed the order, and I had not received my item. After logging into my account, I saw that the item was backordered! Not one notification from QVC about it! I don't know what it going on with that vendor, but you can't find this product anywhere (Tarte Clay Color Corrector).