topic Re: Shipping Delays -- Absurd and Getting Worse in Customer Care

Shipping Delays -- Absurd and Getting Worse

MsMcGillicutty — Fri, 14 May 2021 19:18:31 GMT

I ordered something 6 days back ... keeps saying 'preparing' order and so I can't cancel it. But STILL has not shipped.

Could have ordered the SAME item from Amazon and had it the next day.

It is something I need!!

PLEASE QVC, FIX YOUR SHIPPING ISSUES (which I see a lot of in this forum) or business has to go elsewhere. We can not count on you any more!!

Re: Shipping Delays -- Absurd and Getting Worse

ALRATIBA — Fri, 14 May 2021 19:23:32 GMT

I've been having good luck with shipping - one item was delayed a couple of days - but overall I'm satsified. If I need something quickly - I either go to the store and buy it or order it from Amazon.

Yesterday, I got something I ordered on May 5.

Re: Shipping Delays -- Absurd and Getting Worse

songbird — Fri, 14 May 2021 19:23:36 GMT

There really isn't anything you can do. I just got 2 fashions today and it was delivered by UPS, instead of the Post Office. I've been getting my stuff, almost everyday and almost always via UPS. It just sits a long time with the words preparing the order. And then it shows up.

Re: Shipping Delays -- Absurd and Getting Worse

LindaSal — Fri, 14 May 2021 19:31:31 GMT

I don't know if it's so much the shipping anymore. Seems the order sits in preparing mode for days and days, seems to be a problem getting the items out the door!

Re: Shipping Delays -- Absurd and Getting Worse

stb13 — Sat, 15 May 2021 00:39:35 GMT

What I don't understand is how something is too far along to edit or cancel after sometimes as soon as an hour - YET - it sits in preparing order or in process status for over a week.

Re: Shipping Delays -- Absurd and Getting Worse

picco — Sat, 15 May 2021 12:15:38 GMT

I think they immediately put your order "preparing your order" status because they know they have increasing issues with shipping and their warehouse(s) and don't want you to cancel the order in frustration. If Amazon can ship pkgs that I get the next day, I can't believe QVC is shipping more than they are, so the warehouses are either severely understaffed or incompetent.

I too have never had such issues with shipping from them. Normally things would ship in a day or two. Now if I see an item other than fashion being presented that I'd like to order I go to Amazon to see if they have it, normally they have 99% of the items, either same price or slightly less, plus free next day shipping. Guess where I order the item?

For makeup items, I'll go direct to the vendor, unless the item is a supersize that only the Q has. With the vendor, not only do I earn rewards points, but free shipping and often times a discount code as well AND they ship faster. The Q is becoming more of a reference resource for makeup tutorials or videos, etc.

I hope they read these posts and fix their shipping issues.

Re: Shipping Delays -- Absurd and Getting Worse

twinsister — Sat, 15 May 2021 12:22:13 GMT

I'm having the same issue with items listed as "preparing your order" for at least a week, but now two orders have gone to backorder. I don't understand it, since the items were available. One item was a top that had not been on air and the other item was the Zuda TSV joggers. At least once it goes to backorder status, they let you cancel the order, which is what I did.

Re: Shipping Delays -- Absurd and Getting Worse

decaf — Sat, 15 May 2021 12:48:39 GMT

To advertise and take orders for items that's aren't available to ship, and then to not let the customer cancel for a week is just unethical. It makes me wonder if they're very slow to pay their vendors.

Re: Shipping Delays -- Absurd and Getting Worse

MsMcGillicutty — Sat, 15 May 2021 15:13:38 GMT

Has nothing to do with UPS / USPS. This is QVC not getting the order out of their warehouse but not allowing us to cancel it if it is taking too long. This is very bad customer service and disingenuous at best. It is unfair to the customer!

I will no longer order anything from QVC that I actually NEED. I will still consider ordering some things that don't matter when they come, but will get from other sources who ship the order or allow it to be canceled if it is not shipped.

Re: Shipping Delays -- Absurd and Getting Worse

Sparky3333 — Sat, 15 May 2021 21:37:36 GMT

Its mind blowing how bad there service is here!Ordered 2 items 2 orders on the 9th early they are both sitting in preparing order status.Suppose to get the 19th in ca which i guarantee i wont..The 13th i ordered one of the same items in different scent and it shipped that night due to get the 22nd!....If i go to re buy both orders there is no backorder says i will get by the 24th..It looks to me that my orders are STUCK and CS cant do anything about it. I might just quit buying Tweak d here and get from HSN....THey never have these issues and i get all items from there in timely manner.THis is not the first time this has happened with QVC.

Also i cant get to my QVC account thru there website to sign in but i can get to it if i go to my saved community link...So many problems here.

Re: Shipping Delays -- Absurd and Getting Worse

InStitches49 — Sun, 16 May 2021 03:30:14 GMT

It's not just QVC that has items "pending" for much too long these days. It's also the great US Post Office that doesn't know which end is up. I've had a package sitting in the local post office since May 10 (waiting for acceptance is what my order says whatever that means) and don't know when I'll ever get it. This means the average time to get something from QVC via USPS is three to four weeks for me which is mind-boggling. (My father had his career at the USPS a long time ago and even before his desath in 1995 bemoaned the state of things there. What would he say now?!)

Re: Shipping Delays -- Absurd and Getting Worse

PeggyWL — Sun, 16 May 2021 23:38:10 GMT

I also am curious about their inventory system and shipping practices. Today, I received a delivery from USPS for an order that, according to order status, is waitlisted.

And tracking numbers that they give you don't tie to either USPS or UPS. It's a fricking guessing game.

I gave them them the benefit of the pandemic but come on ... that's almost in the rear view mirror!

Re: Shipping Delays -- Absurd and Getting Worse

Katcat1 — Mon, 17 May 2021 11:06:09 GMT

I can't understand why it takes so long to ship out in the first place. Other companies I deal with ship out in 1 or 2 days. The Q needs to change their policy especially if your order has not shipped out in 4 days. You should have the option to cancel.

Re: Shipping Delays -- Absurd and Getting Worse

Tigerfish2 — Mon, 17 May 2021 13:59:21 GMT

Sorry, they always say too late in the warehouse. And two weeks later it shows up! (Its money)
I just bought something from Amazon got it 3 days but it wasn't right. I sent it back and VIOLLA my money came back to me and no charge. Wonderful to see that, no hassle, nothing. Catch up QVC.

Re: Shipping Delays -- Absurd and Getting Worse

Effie54 — Mon, 17 May 2021 14:02:09 GMT

I wrote the same post last week. I needed an item quickly, so I had to pay $11 for expedited shipping. Who can wait days and days with the order being in process before shipping? It is frustrating.

Re: Shipping Delays -- Absurd and Getting Worse

Effie54 — Mon, 17 May 2021 14:03:10 GMT

@stb13 wrote:
What I don't understand is how something is too far along to edit or cancel after sometimes as soon as an hour - YET - it sits in preparing order or in process status for over a week.

Yes! That's my pet peeve too! You can't cancel, or edit, but it sits in preparation for over a week before it's shipped.

Re: Shipping Delays -- Absurd and Getting Worse

CodyCosmo — Mon, 17 May 2021 16:52:05 GMT

I ordered a Women With Control top on May 3rd, it was to be delivered by May 12th (today is the 17th), still waiting. Here is the tracking:

May 16, 2021, 20:03Arrived at FacilityChicago, IL

May 14, 2021, 13:59Departed from FacilityCommerce City, CO

May 13, 2021, 11:57Origin ScanCommerce City, CO

May 08, 2021, 07:14Package is in transit to a UPS facilityOntario, CA

May 08, 2021, 07:14Order Processed: In Transit to UPS

The processing started on the 8th (5 days later), and sat in CA and CO was a few more days. I live in IL, wonder when I will get it. This is ridulous. I'm glad I didn't buy this top for a special occasion.

Does anyone know where the Women With Control forum/blog is? I don't see it on the list.

Re: Shipping Delays -- Absurd and Getting Worse

Kitty Galore — Mon, 17 May 2021 17:41:41 GMT

agree with all of you , I was getting items pretty quickly but right now I have several. items "preparing to ship" and have been sitting there for 6 days ! And I know if I try to cancel it will say I can't . I don't want to but there have been times within hours and could not. I Also have 1 item that actually shipped. this morning I guess, but I cannot check tracking it says hmm something went wrong call customer service. Why is it such a mess I wonder.

Re: Shipping Delays -- Absurd and Getting Worse

Linmo — Mon, 17 May 2021 18:13:12 GMT

@InStitches49 wrote:
It's not just QVC that has items "pending" for much too long these days. It's also the great US Post Office that doesn't know which end is up. I've had a package sitting in the local post office since May 10 (waiting for acceptance is what my order says whatever that means) and don't know when I'll ever get it. This means the average time to get something from QVC via USPS is three to four weeks for me which is mind-boggling. (My father had his career at the USPS a long time ago and even before his desath in 1995 bemoaned the state of things there. What would he say now?!)

@InStitches49 Waiting for acceptance means that USPS hasn't received the package yet from UPS. I know USPS has it's problems but this is a UPS problem.

Re: Shipping Delays -- Absurd and Getting Worse

Jewellsh1 — Mon, 17 May 2021 19:22:47 GMT

@Effie54- It is a shame that 11 days to receive an order is not enough time to fulfill the arrival date that is shown at the time the order is placed without having to pay extra as "just in case" insurance for slow service.

I am not placing an order with QVC ever again once this last order is figured out. I have had my fill of frustration and excuses.