topic Re: Thank You To All Customer Service Reps in Customer Care

Thank You To All Customer Service Reps

Quse — Sat, 15 May 2021 14:35:34 GMT

No one calls customer service reps to say "Hi, how is your day going?".
So, I thought I'd take the time to say "Thanks. I hope your day is going well and you get to take some time today to de-stress. You being at the other end of the phone is very helpful to many. Keep up the good work!"
Best
Anne

Re: Thank You To All Customer Service Reps

Anonymous — Sat, 15 May 2021 14:41:17 GMT

Hi @Quse thank you for taking the time to send such kind kudos, it is appreciated more than you know.

Re: Thank You To All Customer Service Reps

shaggygirl — Sat, 15 May 2021 14:43:31 GMT

@Quse wrote:
No one calls customer service reps to say "Hi, how is your day going?".
So, I thought I'd take the time to say "Thanks. I hope your day is going well and you get to take some time today to de-stress. You being at the other end of the phone is very helpful to many. Keep up the good work!"
Best
Anne

@Quse

I'll drink to that!

Re: Thank You To All Customer Service Reps

KingstonsMom — Sat, 15 May 2021 15:35:28 GMT

What would we do without them?

Re: Thank You To All Customer Service Reps

Sage04 — Sun, 16 May 2021 03:38:06 GMT

I did this at least once many, many years ago (QVC)

My package was very late and I had gotten the wrong item. I was so mad and made up my mind to tell someone off. CS answered and once I heard her voice and she asked how could she help me. I said, I'm calling to say I hope your day is going well, and I really appreciate you.

She gave a laugh and said that's so nice of you.. What can I do for you today. I told her nothing, just wanted to say thanks, and we hung up. Called back a few days later when I calmed down and everything was taken care of.

Re: Thank You To All Customer Service Reps

Carolina925 — Sun, 16 May 2021 23:23:01 GMT

I sure appreciate them. I've never gotten any response from them that wasn't first class in customer service. They always add a personal note, too, which means so much. I can imagine some customers are not very nice to them.

Re: Thank You To All Customer Service Reps

aroc3435 — Mon, 17 May 2021 20:55:00 GMT

@Quse @Carolina925 My job of 35 years before retiring was in customer service--phone, snail mail letters, and e-mail once it was installed.

It is wonderful to have the occasional thanks and praise offered and then reported "upline" to management.

It is a demanding, nerve wracking job to keep the ball rolling, reassure unhappy customers and remain pleasant to some of them being really unreasonable, which of course I could never convey to them--that THEY were wrong, not my organization.

So I'm sure you just made customer service phone and e-mail/form reps feel a little better.

Best,

aroc3435

Washington, DC