topic Re: Easy Pay mix up in Customer Care

Easy Pay mix up

Chybai — Thu, 13 May 2021 14:18:18 GMT

I went into my easy pay today and noticed something very strange. Several orders were listed more than once. Same order number but listed multiple times. One was listed up to three times! Am I to be charged for each one. What the heck is going on at QVC. I contacted customer service and they said they'd research it. It could take up to 5 days so by that time I'll be charged for the same item two or three times according to what I'm seeing. Very disappointing. Between the days and sometimes weeks of items falling under the preparing your order status to the backorders and now this I'm rethinking shopping on QVC.

Re: Easy Pay mix up

Susan-QVC — Thu, 13 May 2021 14:39:23 GMT

@Chybai wrote:

I went into my easy pay today and noticed something very strange. Several orders were listed more than once. Same order number but listed multiple times. One was listed up to three times! Am I to be charged for each one. What the heck is going on at QVC. I contacted customer service and they said they'd research it. It could take up to 5 days so by that time I'll be charged for the same item two or three times according to what I'm seeing. Very disappointing. Between the days and sometimes weeks of items falling under the preparing your order status to the backorders and now this I'm rethinking shopping on QVC.

@Chybai Good Morning, It's very unlikely that you will receive multiple charges on orders listed in your easy pay history, most likely this is just a glitch. Please email us the duplicated order numbers, we will be happy to check on this for you.

Susan

Re: Easy Pay mix up

Kachina624 — Thu, 13 May 2021 14:48:29 GMT

@Chybai Email address for Susan is. Qvcsocialteam@qvc.com

Re: Easy Pay mix up

Love my grandkids — Thu, 13 May 2021 15:04:43 GMT

@Susan-QVC Just a suggestion: When advising a poster to email, please include the email address as the poster may not know it.

Luckily, Kachina did that!

Re: Easy Pay mix up

Foxxee — Thu, 13 May 2021 15:37:50 GMT

Happened to me a few times. I was charged only once.

Re: Easy Pay mix up

rms1954 — Thu, 13 May 2021 15:53:24 GMT

Glitches ... unexplained or unknown reason for issues. I've gotten several of those answers recently.

Re: Easy Pay mix up

Sooner — Thu, 13 May 2021 17:27:13 GMT

NO more easy pay for me. Ever.

Re: Easy Pay mix up

77yangya — Fri, 14 May 2021 10:02:25 GMT

probably just an IT issue. You won't get billed twice. I think that's highly unlikely. JMO

Re: Easy Pay mix up

SEGardener — Mon, 23 May 2022 16:52:59 GMT

I kpaid my May 2022 easy pay installments a week ahead of time because I was planning vacation and there had been a mix up in my bank account - so I wanted ot make sure those payments were made while hte bank sorted out several fraud charges. Payments were made 5/18. Later that week i checked to make sure those payments were applied and I see that on TWO of my easy pay orders the payments were credited to June - the next month and the regular May easy pays were left owing which meant I'd be making double easy pay payments on those items. if they were small i wouldn't worry but they were large nearly $100 each. Adding insult to injury I call Cust Svc and spoke with a couple reps who were clueless, didn't understand the issue and finally on the THIRD attempt i reached a rep who did get it, reviewed the issue with her manager and both agreed the system screwed up in applying the early payments NOT to the current month but to the next month. I was assured they would take care of it.

Now a couple days later i checked my easy pay scheuled and THERE WERE NO CHANGES. ANOTHER CALL into Customer Service. Explaining this situation to people who clearly don't understand is tiring. I asked for a Manager and was told they had to fill out a request and I would receive a call back in FOUR HOURS!

FRUSTRATING! I told the rep if those double payments are taken from my account, I would close my QVC account and challenge ALL QVC payments with my bank.

Why is QVC billing dept hiding? WHY are customers tortured to go through a process of near ignorance? The cust svc reps are training to tade orders and answer product questions. They are NOT financial gurus...

Maybe it has something to the many complaints online and various forums of QVC's easy pay billing having issues. I stopped shopping QVC five years ago because of the screw ups with the QCard. Guess those screw ups have not been resolved and they continue with individual Debit/Credit cards.

I shop QVC for the hard to find/unique products as well as mfr deep discounts on some kitchen appliances as TSVs. However, it's not worth the frustration of this recent screw up. Time to close the QVC account.

Re: Easy Pay mix up

Gorgf — Mon, 23 May 2022 17:27:56 GMT

I rarely use EP any more and usually a mistake on my part for not changing to one payment.

My cousin a male , ended up taking care of my Aunt's bills after she passed and he wanted to know what the heck all these Q charges were every month? Not at all familiar at all with Q , much less EP. I thought I don't want someone to have to put up with mine someday as enough to do when someone dies.

I figure.... "Pay it now or pay it later, sooner or later you have to pay."

Re: Easy Pay mix up

Derwin28 — Tue, 24 May 2022 00:55:05 GMT

Any chance you may have paid an item off completely ahead of schedule? Once in a while, budget permitting, I will, for example, pay the remaining 4 payments on a 5 easy pay if I'm certain I will be keeping the item. My EP account will then show 4 additional payments made the same day. I paid off four items one time using my Visa debit. My bank statement must have had 20 or more QVC payments listed. Thankfully, my husband does not get involved in the finances. He would have freaked if he saw the statement, not understanding what I had done. Which leads me to ask: Why can't they just charge you the balance due, instead of breaking them apart as easy pay amounts?? Especially when the goal is just to pay it off in full. Just curious.