topic OMG! CS in Customer Care

OMG! CS

Katcat1 — Tue, 11 May 2021 02:45:51 GMT

I called CS because I ordered a pair of shoes in my normal size 10W. The shoes are 2 sizes too big. I consider this defective. My foot is swimming in them. The CS rep tells me they are not defective and I should mark ordered wrong size. I don't think so. I ordered my normal, regular size. I felt this CS rep was quite rude and hope I never have to get her on the phone again. This is not normal CS service. I wish this woman would receive proper training.

Re: OMG! CS

Love my grandkids — Tue, 11 May 2021 02:47:55 GMT

@Katcat1 You've had a lot of problems lately it seems. You do know you can email the mods, why not give that a try? I'm sure you know the address!

Re: OMG! CS

ajsidney12 — Tue, 11 May 2021 02:54:02 GMT

Did you ask for a refund or free return shipping? Were you denied those requests? I am not sure besides the personality issue if those issues are the real concern.

Everyone has a bad night or (day), I know I have plenty of them and not always sunshine and sparkle. I have been very fortunate with CS and Qsocial always being respectful and doing what they can, but everyone has an off day. Especially if there are (allegedly) hosts giving out bad color (or sizing) information as noted in another thread, creating even more returns.

Re: OMG! CS

Katcat1 — Tue, 11 May 2021 02:54:08 GMT

@Love my grandkids Sometimes you have to vent. This is something perhaps the mods can send a message to CS about conduct. I don't know the person or her name in CS. However, she had no business telling me what I should write down when it was a lie.

Re: OMG! CS

Foxxee — Tue, 11 May 2021 03:06:23 GMT

@Katcat1

If they are that large, they most likely were sized wrong.

I'd mark them defective with a note...."sized wrong." If you don't, they will be sent to someone else, returned, sent again, returned, and so on. You will be doing those shoppers a favor.

Re: OMG! CS

Katcat1 — Tue, 11 May 2021 03:08:42 GMT

@Foxxee I read some of the reviews and there are quite a few complaining about how big the shoes are. It's the width so it's not the size, they are defective. I think in this case some are really big, some are narrow and some fit okay. The sizes are all over the place.

Re: OMG! CS

77yangya — Tue, 11 May 2021 09:34:06 GMT

If they patroled customer service and shipping like they patrol these boards they'd be back to the way they once were.

Strange.....every other merchant we deal with cannot do enough for us.

Re: OMG! CS

GinaV24 — Tue, 11 May 2021 17:54:10 GMT

@77yangya that's the truth!

Re: OMG! CS

Georgiagrama — Tue, 11 May 2021 18:12:59 GMT

@Katcat1 wrote:
I called CS because I ordered a pair of shoes in my normal size 10W. The shoes are 2 sizes too big. I consider this defective. My foot is swimming in them. The CS rep tells me they are not defective and I should mark ordered wrong size. I don't think so. I ordered my normal, regular size. I felt this CS rep was quite rude and hope I never have to get her on the phone again. This is not normal CS service. I wish this woman would receive proper training.

@Katcat1 I have had bad luck buying shoes from QVC. I can go to a BM store and buy the same exact shoe that fits properly that QVC sells and it's either too big or too small.

I truly believe that QVC sells seconds, or even rejects from many of the higher end brands.

I don't even bother with Sketchers. You can buy them at Wal Mart.

Re: OMG! CS

CAcableGirl2 — Tue, 11 May 2021 20:07:34 GMT

@Georgiagrama Sketchers are available at Walmart? I didn't know that, interesting.

I usually get mine at Macy's when they are on sale with free shipping. I know the size I am in their brand and their sizing is perfect every time.

Re: OMG! CS

RealtyGal2 — Tue, 11 May 2021 22:08:45 GMT

@Katcat1 wrote:
@Love my grandkids Sometimes you have to vent. This is something perhaps the mods can send a message to CS about conduct. I don't know the person or her name in CS. However, she had no business telling me what I should write down when it was a lie.

There is a comments section on the return form. Mark ordered wrong size and then explain in the comments section what happened and asked for shipping and handling to be refunded if you are not ordering another size. That is what I would do. Or you could call customer service again and get another CS rep.

Re: OMG! CS

RealtyGal2 — Tue, 11 May 2021 22:11:23 GMT

@Katcat1 wrote:
@Foxxee I read some of the reviews and there are quite a few complaining about how big the shoes are. It's the width so it's not the size, they are defective. I think in this case some are really big, some are narrow and some fit okay. The sizes are all over the place.

I never have a problem with Earth shoes, but I ordered a pair several months ago in my regular size and they were way too long and had to be returned and exchanged for a smaller size than I wear.

Re: OMG! CS

Katcat1 — Tue, 11 May 2021 23:22:24 GMT

@Georgiagrama I know there is a problem with some shoes at the Q. When you get several reviews of how the shoe is running large (huge), and then a review thatr it's narrow -- there is something wrong with that batch of shoes. Clarks use to fit me perfectly every time then I don't know what happened perhaps they changed where they would have the shoes made and when i ordered it became touch and go.. It's really a shame that this happens poor fit.

Re: OMG! CS

september — Tue, 11 May 2021 23:26:51 GMT

@Katcat1 wrote:
I called CS because I ordered a pair of shoes in my normal size 10W. The shoes are 2 sizes too big. I consider this defective. My foot is swimming in them. The CS rep tells me they are not defective and I should mark ordered wrong size. I don't think so. I ordered my normal, regular size. I felt this CS rep was quite rude and hope I never have to get her on the phone again. This is not normal CS service. I wish this woman would receive proper training.

@Katcat1 I get it. I probably got this same person by calling in recently.

when I returned an item, and marked it defective, I did so because I had watched the online presentation and ordered the item, based on the presentation. What I received, wasnt as presented, so for reason returned, I had noted it as defective. I gave additional feedback and expected a full refund, including s/h both ways.

when they received my return, I was not given credit for s/h, which was a loss of about $10 for me. I called to explain my reason for returning, and the CS rep told me my item wasn't defective (agreed, but it wasn't as presented) and she seemed put out by my call, and said she would give me a full refund as a "one time courtesy".

these reps all have access to our accounts and can see what we've ordered in the past and how most of us have been the customers they should want to keep.

If I have an experience like that last one again, I'll just stop buying here.