topic Re: Home Page for Q keeps changing in Customer Care

Home Page for Q keeps changing

Old Dog — Sun, 02 May 2021 12:52:31 GMT

I'm frustrated as my home page no longer shows the New, Trending, TSV & Deals and Shop QVC TV nor My Account. It comes up showing items and there is no place within that home page to search items. I'm not sure if it is just me or if everyone has had it change. I have to go out to google and type it in.

Re: Home Page for Q keeps changing

fthunt — Sun, 02 May 2021 12:57:55 GMT

At the very top of THIS page.......See the long space: What can we help you discover? Type in there what you're looking for.

Your account: opposite that on right side - see My Account

Hit that a make your selection - such as - Order Status - My Account

Perhaps I'm not reading your problem correctly - but other than this - I don't relate to (you)

Don't have to go to Home Page

Re: Home Page for Q keeps changing

IMW — Sun, 02 May 2021 13:21:21 GMT

I no longer check big deal, clearance etc. I'm confused

can't figure out front page, too much energy. Btw I

have post graduate degrees and it is too much for me.

Re: Home Page for Q keeps changing

KatieB — Sun, 02 May 2021 13:25:32 GMT

@Old Dog wrote:
I'm frustrated as my home page no longer shows the New, Trending, TSV & Deals and Shop QVC TV nor My Account. It comes up showing items and there is no place within that home page to search items. I'm not sure if it is just me or if everyone has had it change. I have to go out to google and type it in.

@Old Dog Your homepage must look different from mine. Mine looks about the same way it always has. Search bar has always been at the top of the page and it still is. To the left of the search bar there is the word 'shop' with a down arrow. Click on the down arrow and you can shop in different areas including clearance that someone else couldn't find.

Re: Home Page for Q keeps changing

Kachina624 — Sun, 02 May 2021 13:38:07 GMT

@KatieB @fthunt My page also looks the same as it always has. However, it's obvious we are all seeing something different. I use QVC.Com, not the app and virtually never go near the home page. My options are across the top bar but they are not like you describe so it's really not possible to tell another person what she should be seeing.

Re: Home Page for Q keeps changing

Caffeina — Sun, 02 May 2021 20:15:25 GMT

While holding down the ctrl key, press the - (minus) key one press at a time until that annoying floating bar goes away. Works for me.

Re: Home Page for Q keeps changing

loriqvc — Sun, 02 May 2021 21:20:22 GMT

@Old Dog - Are you accessing qvc.com from a mobile device? If so, they have been monkeying around with the format for the past couple of weeks, and I've noticed some of those top menus and links missing as well from time to time. If you click the menu bars in the top left corner, you will find at least a few options to help you. Good luck!

As for me, I've almost always browsed the site on my desktop computer, and that has transitioned to an absolute always now with all the technology issues lately.

Re: Home Page for Q keeps changing

KatieB — Mon, 03 May 2021 03:08:53 GMT

@Kachina624 wrote:
@KatieB @fthunt My page also looks the same as it always has. However, it's obvious we are all seeing something different. I use QVC.Com, not the app and virtually never go near the home page. My options are across the top bar but they are not like you describe so it's really not possible to tell another person what she should be seeing.

@Kachina624 I believe my first statement was "Your home page must look different from mine". And I was certainly not telling her what she should be seeing - I was describing the home page as I see it. So please don't accuse me of something I was not doing. I also use QVC.com not any app.

Re: Home Page for Q keeps changing

stellabystarlight — Mon, 03 May 2021 05:11:01 GMT

Tonight, my QVC page changed. I cannot order items, check my account, search, etc. I have been going crazy pinning different tabs, etc. This happened when I was trying to edit an order - change a color. Now I cannot find the original QVC Homepage. I have searched using Google & Bing. This is so frustrating.

Re: Home Page for Q keeps changing

Teddixat — Wed, 05 May 2021 04:02:02 GMT

@Old Dog same thing happened to me but only while using my IPad. I usually use Safari but I had to change my browser to Chrome. Try changing your browser

Re: Home Page for Q keeps changing

dooBdoo — Wed, 05 May 2021 04:16:41 GMT

It looks normal on my iPad 6 (iPadOS 14.5.1) today.

However, in the past couple of weeks I had a problem with the display at the top of the screen similar to some of these descriptions and this fixed it (both of these steps are safe to do, are part of regular "housekeeping" on iPads, and I do them regularly):

Clear all browser cookies/cache/data.

(if you use Safari, it's in Settings-->Safari-->Clear History and Website Data

and

under Settings-->Safari-->Advanced-->Website Data).

Also, you might need to reset network settings.

In Settings, General, Reset, Reset Network Settings -- when the device boots back up just re-enter your WiFi password.

I've learned that the IT people keep tinkering with the website and it results in all manner of weird glitches for the users, often related to the old cookies and cache.

I understand that people are tired of the suggestion to clear browser cookies/cache/data, try a different browser, etc., but we've learned that if we want to be able to use the site we need to do these things.

QVC has dreadful website design, management and maintenance, but this has been true for a very, very long time and doesn't seem to be improving at all.

Take care, everyone.🌻