topic Re: Auto Delivery page in Customer Care

Auto Delivery page

plc123 — Tue, 04 May 2021 18:35:09 GMT

It has been a week since i can't get past page 1 on my Auto Delivery page. I have contacted the Social Team but they just said IT has been told. Anyone else having an issue? I wonder when it will be fixed.

Re: Auto Delivery page

Susan-QVC — Tue, 04 May 2021 19:03:27 GMT

@plc123 wrote:

It has been a week since i can't get past page 1 on my Auto Delivery page. I have contacted the Social Team but they just said IT has been told. Anyone else having an issue? I wonder when it will be fixed.

@plc123 I've just checked the incident tix, they say its a known issue that is still being worked.

I am sorry for the inconvenience this is causing,

Susan

Re: Auto Delivery page

plc123 — Tue, 04 May 2021 19:46:56 GMT

Thank you very much!

Re: Auto Delivery page

gjv — Tue, 04 May 2021 20:47:29 GMT

I've been having the same issue. I always review my upcoming ones at the end of each month and couldn't last week. However, I discovered that I was able to review all the active ones on the app instead. If you are using your computer browser I suggest you try the app until it gets fixed.

Re: Auto Delivery page

plc123 — Tue, 04 May 2021 22:59:25 GMT

Thank you. Guess i will put the app on my tablet.

Re: Auto Delivery page

LilL — Tue, 04 May 2021 23:11:59 GMT

I have 4 to 5 pages of auto delivery - with various status' - active, completed, or cancelled. I can get the first page and what I think is the last page. I too, check at the end of every month to see if something needs to be delayed or a shipment skipped for the following month. I have tried the app and changing browsers with no luck. I have been shopping online at the Q since the late 90's and have never had as many issues as of late. I have stopped bothering the social team, but hope someone is still working on fixing this issue.

Re: Auto Delivery page

plc123 — Tue, 04 May 2021 23:18:06 GMT

I used the live chat last weekend and they looked up my May auto deliveries for me. I check mine at least 2 times a month incase i need to skip something. I also hope it is fixed soon. I hate to keep bothering the social team and live chat.

Re: Auto Delivery page

ECBG — Tue, 04 May 2021 23:18:21 GMT

I checked my auto delivery page today to see what was coming.

Re: Auto Delivery page

plc123 — Tue, 04 May 2021 23:20:03 GMT

The social team said it is only happening to a few people.

Re: Auto Delivery page

plc123 — Wed, 05 May 2021 18:26:09 GMT

Well i tried putting the QVC app on my tablet. Got the same info on my Auto Delivery page. I just checked and now on the 2nd page there is 1 item dated 2019. I wish they would fix this problem. I like to keep track of things that are comng. I have cleared my cookies many times and tried different browser, same thing.

Re: Auto Delivery page

LilL — Fri, 07 May 2021 20:41:17 GMT

My Auto Delivery pages still don't work properly. Very frustrating. Has anyone who is having problems with the Auto Delivery pages had any success with getting them to function?

Re: Auto Delivery page

plc123 — Sat, 08 May 2021 01:06:28 GMT

I have been checking mine at least 2 times a day. It has been almost 10 days and i still can only see the first page. I wish they could get it fixed.

Re: Auto Delivery page

loriqvc — Sat, 08 May 2021 01:52:13 GMT

@plc123 - Did you try the solution I posted with the page numbers in the address bar? That works for me every time I get an error like the one you're describing.

Re: Auto Delivery page

plc123 — Sat, 08 May 2021 16:32:23 GMT

Yes i did and it would not work for me. It still would only go to the first page. Thanks

Re: Auto Delivery page

anonymous 8 — Sun, 09 May 2021 00:40:27 GMT

Hi Punky515. I am having the same issue & hope this gets resolved SOON. I found that if I click “hide cancelled” then I can view all pages BUT some get duplicated onto the next page.... but it’s better than only being able to see the first page. Hope that helps until they get this glitch fixed🙂

Re: Auto Delivery page

Smile2 — Sun, 09 May 2021 13:02:56 GMT

My auto delivery has been broken for weeks whether I use the app or elsewhere. I get the first page then I get blank pages 3 times just saying "next." Then I get a list of long cancelled items. Then it stops! I am missing many things I ordered and can't find them. They also refuse to take cancelled items off. I thought it was temporary but it sounds like everyone is getting different answers and nothing is resolved! Where is the technology team?

Re: Auto Delivery page

plc123 — Sun, 09 May 2021 16:42:57 GMT

I don't understand why it is taking weeks to get this issue fixed.

Re: Auto Delivery page

Tealady2008 — Thu, 23 Sep 2021 20:08:28 GMT

I have been having difficulty accessing the Auto Delivery page also. This has been going on for months. Keep receiving We're sorry -- Order Status is Currently unavailable. And if luck has it I do access that page, it will not advance to the next page. When I hit the back arrow, I am taken back to all my orders. Then you have to start all over again. You would think this could be fixed. Wonder if this is by design. You can't cancel a shipment, you receive the shipment, and pay shipping fee to return or keep the item. Poor CS on their part.

Re: Auto Delivery page

Tealady2008 — Thu, 23 Sep 2021 20:09:58 GMT

Having the same issue. It is September 23 and they still haven't fixed the problem.