topic Re: Customer Service in Customer Care

Customer Service

Katcat1 — Sun, 02 May 2021 20:46:49 GMT

What is going on with CS? It's constantly busy and you need to select call back. I had one CS agent that interrupted me while I was talking. I thought everyone knew about that rule that it is rude to cut someone off in mid sentence. There are still a few very helpful ladies so it makes up for the bad but training is needed for the ones that don't know better. I have an item that I purchased and has not shipped out in 13 days. OMG!

Re: Customer Service

CoffeeNut — Mon, 06 Apr 2026 23:17:38 GMT

Re: Customer Service

Love my grandkids — Sun, 02 May 2021 21:06:34 GMT

@Katcat1 You know that it's best to email the Social Team, you've been here long enough.

Re: Customer Service

Katcat1 — Sun, 02 May 2021 21:21:48 GMT

@CoffeeNut @Love my grandkids Ladies, my account was locked so I had to call. It's not worth going into (too long).

Re: Customer Service

lenaling — Sun, 02 May 2021 21:44:17 GMT

use Chat Live

Re: Customer Service

NicksmomESQ — Sun, 02 May 2021 21:45:58 GMT

@Katcat1 Even if your account is locked you can still email the social team. Everyone here is just trying to help you. I know how frustrating it can get.

If you email the social team & explain you're issue to them they will be able to help you. They are very good at problem solving.
Good luck!

Re: Customer Service

Pearlee — Sun, 02 May 2021 23:28:58 GMT

@Katcat1 wrote:
@CoffeeNut @Love my grandkids Ladies, my account was locked so I had to call. It's not worth going into (too long).

@Katcat1. Why did you have to call? You don't need to sign into your account to use email to email the Social Team. And FYI there are male Customer Serv Reps too, they aren't all "ladies" answering the phones.

Re: Customer Service

Love my grandkids — Sun, 02 May 2021 23:33:07 GMT

@Katcat1 What Pearley said. There's nothing stopping you from sending an email but I wonder if you will!

Re: Customer Service

colleena — Mon, 03 May 2021 01:18:13 GMT

@Katcat1 Just my experience but I find that sending an email to the social team is the best way for me to ask for a resolution. That way I write out all the circumstances surrounding the specific issue, and I have a copy of that email for my records, and then when I receive the reply from the social team I again have a copy of their response ... this helps me when I have an issue that customer service sometimes cannot resolve. Good luck.

Re: Customer Service

rms1954 — Mon, 03 May 2021 01:28:21 GMT

I've never, ever had a rude CS person. Lots of time there's that delay and and one person ends up talking while another person starts to talk and well, it just becomes a mess. I always try to call when I'm calm and not agitated because there's more of a chance of of me coming off as rude.

Re: Customer Service

Katcat1 — Mon, 03 May 2021 07:35:11 GMT

I wish I would have remembered about emailing to the social team but I didn't. It's all taken care of now but thanks for reminding me.