topic Re: Order disappeared in Customer Care

Order disappeared

Chybai — Mon, 26 Apr 2021 14:59:06 GMT

I went to check on an order today and it was gone. I ordered the Muk Luk set and it has disappeared from my order list. No word or reason for why. It's just gone. I'm getting very discouraged by the ordering process lately. It takes forever for an order to go through, just how long does it take to "prepare" an order, and you never know if and when it will show up.

Re: Order disappeared

Anonymous — Mon, 26 Apr 2021 15:06:11 GMT

@Chybai I see the order for A399698 MUK LUKS Dream Knit Peplum Top and Jogger Set still listed. It has reached the Post Office in your area today. It should be delivered soon. Cindy

Re: Order disappeared

Kachina624 — Mon, 26 Apr 2021 15:06:36 GMT

Did you receive verification that you actually placed the order? Twice in the past couple of month, I've neglected to complete the process by failing to click on "place order". Just got into too big of a hurry. I now go to order status and verify that the order is there.

Re: Order disappeared

Miss Pepsi — Mon, 26 Apr 2021 15:09:32 GMT

@Kachina624 wrote:
Did you receive verification that you actually placed the order? Twice in the past couple of month, I've neglected to complete the process by failing to click on "place order". Just got into too big of a hurry. I now go to order status and verify that the order is there.

That exact thing happened to me early yesterday, fortunately for whatever reason I checked later in the day, the item I wanted was still in still in stock and this time I completed the order in time to get the free shipping.

Re: Order disappeared

Chybai — Mon, 26 Apr 2021 15:11:07 GMT

I definitely placed the order. It just went missing. The QVC representative who responded says it's still there so I'm hoping it arrives soon.

Re: Order disappeared

Love my grandkids — Mon, 26 Apr 2021 15:23:10 GMT

@Chybai Did you see the post from Cindy-QVC above?

Re: Order disappeared

Pecky — Mon, 26 Apr 2021 15:46:45 GMT

That happened to me a month ago. It just disappeared from my order history but then in a few days it was there again.

Re: Order disappeared

mimy13 — Mon, 26 Apr 2021 17:40:31 GMT

FYI - not sure if this happens to anyone else, but if I look at my order status list, the last one on the page disappears. It's still there, but for some reason it gets cut off the page. If I order something else, it's bumped to the next page and back in sight again (and the item that was above that one gets cut off).