topic Re: More Website Issues in Customer Care

More Website Issues

stevieb — Mon, 05 Apr 2021 22:05:04 GMT

Moderators, can we please ask if IT can address concerns about the motion, movement, jumping pages that several of us have now been experiencing for a number of days. Posts about the issue can be found in the Communty Chat forum (link below). As a point of information, some of us indicate having done the clearing of history, rebooting thing but to no avail and have the problem only here. Thanks for any help we can get with this.

https://community.qvc.com/t5/Community-Chat/Wonky-Website/m-p/6859742#M1730656

@jellyBEAN @Marp @Spurt @fleetwood @shaggygirl @phoenixbrd

@Caffeina @CatsyCline @Tique

Re: More Website Issues

Desertdi — Mon, 05 Apr 2021 22:12:42 GMT

The "jumping page" has been on HSN for quite a while. Maybe they consolidated their IT departments.......

Re: More Website Issues

Xivambala — Mon, 05 Apr 2021 23:20:57 GMT

My issue is more of a rolling at the top of the page that is left over from the panel of Departments that pops up under the bar at the top of the screen that says 'What can we help you discover?'.

Re: More Website Issues

Nataliesgramma — Tue, 06 Apr 2021 09:28:09 GMT

It seems like there is always some issue with this site anymore....

The jumping is really annoying....

Re: More Website Issues

stevieb — Tue, 06 Apr 2021 15:05:34 GMT

@Xivambala wrote:
My issue is more of a rolling at the top of the page that is left over from the panel of Departments that pops up under the bar at the top of the screen that says 'What can we help you discover?'.

@Xivambala Yep, there's been that too.

Re: More Website Issues

stevieb — Tue, 06 Apr 2021 15:20:46 GMT

@Nataliesgramma wrote:
It seems like there is always some issue with this site anymore....

The jumping is really annoying....

It really does @Nataliesgramma and I'm sure they get tired of hearing about it, but then, we get tired of trying to work around the issues.

Re: More Website Issues

SilleeMee — Wed, 07 Apr 2021 01:49:47 GMT

Part of the forum page jumps under the top banner so I can't see what is written in the post at the very top. I have to scroll down so I can read it. So annoying.

Re: More Website Issues

Kitty Galore — Wed, 07 Apr 2021 21:40:35 GMT

I find all this jumping so annoying as well !

Re: More Website Issues

chickenbutt — Wed, 07 Apr 2021 22:31:16 GMT

Yeah, I really HATE this new thing where that top part of the page breaks off and follows you when you scroll down.

When you click on a thread, and it goes to the first unread post, it's mostly covered by that thing so you have to scroll down (or is it up? Scroll up, which brings the page down) or you will miss the first unread post.

Why? It was just fine before. Good grief.

Ok, that's my rant for the day.

Re: More Website Issues

stevieb — Thu, 08 Apr 2021 01:45:22 GMT

Unfortunately, the various problems impacting navigation persist, but it appears our concerns haven't, to date, warranted any kind of reply. If anyone is working on a solution, well, how would we know?

Re: More Website Issues

jellyBEAN — Thu, 08 Apr 2021 03:37:04 GMT

Yes, not only is the constant jumping and movement at the top of the page annoying, but I noticed this evening my font has changed.

Used to be that threads I had not entered were in bold face lettering. Now I have only 1 or 2 bold face threads at the top of the page and all the other threads on the page are in regular type, as if I had opened them all up and read them all. Not so.

This sure is a goofy website for a major company. The jumping has been going on for quite sometime now and now the text print is wonky as well.

I wish this would be addressed asap.

Re: More Website Issues

stevieb — Thu, 08 Apr 2021 16:34:21 GMT

@Anonymous Since yours is the first moderator name we've seen pop up, I wanted to draw your attention to this thread about ongoing website issues related to page motions that some of us have been experiencing and ask your help in engaging the proper folks to resolve it. Thank you.

Let me mention to, though it's not the problem under discussion it might help in defining what the problem is, I've also noted that after sitting for a few minutes, an error message shows up in the notifications box about not being able to complete the requested action. Typically, no action has been requested and when clicking on the link, the notifications appear. Again, this is NOT the issue about which several of us are concerned. Rather it's the extraneous motion of the pages and the dipping up and down at the top of the page. Together, they make navigation a challenge.