topic Re: Mail Innovations! YUCK in Customer Care

Mail Innovations! YUCK

floridagal46 — Wed, 31 Mar 2021 16:00:32 GMT

This Mail Innovations REALLY STINKS!!!!!!!!!!

Take forever to get to me!

Surepost is much better because I can change how it is delivered.

DO SOMETHING or I probably will be history with QVC!

Re: Mail Innovations! YUCK

fthunt — Wed, 31 Mar 2021 16:05:31 GMT

Gee........another one

Think this is the 3rd person this week posting that they will quit QVC......and it's only Wednesday.

Re: Mail Innovations! YUCK

Kachina624 — Wed, 31 Mar 2021 16:10:07 GMT

Thanks, but I'll take Mail Innovations over a big rate increase. I can't think of an instance where I was in such a hurry that a couple extra days to deliver made a huge difference to me.

Re: Mail Innovations! YUCK

Shelbelle — Wed, 31 Mar 2021 16:12:40 GMT

Took them 3 weeks to get my pkg here from SHQ.

Re: Mail Innovations! YUCK

LuvmyLab — Wed, 31 Mar 2021 16:16:42 GMT

Even though it's been a year now since covid began, companies are still working with less staff and that might account for the slower shipping. I have not noticed any difference with shipping my items from any company I order from. I have always preferred to order online.

Re: Mail Innovations! YUCK

stevieb — Wed, 31 Mar 2021 16:21:44 GMT

@Kachina624 wrote:
Thanks, but I'll take Mail Innovations over a big rate increase. I can't think of an instance where I was in such a hurry that a couple extra days to deliver made a huge difference to me.

@Kachina624 Normally I'd agree with you completely. I don't tend to be one for counting down the days, but I will say that after ordering a freaking pair of sunglasses, having them in 'preparing your order' status for six days before shipping and then shipped via Mail Innovations from Pennsylvania to Virginia by way of New Jersey... and then taking three days for my local PO to 'accept' the hand-off, I find this method utterly ridiculous. The EDD, which was missed, was yesterday. They are now supposedly out for delivery today, but even assuming they make it, eleven days for a pair of sunglasses to arrive two states away seems excessive and honestly, ridiculous... I'm not in a huff about it because I don't need the glasses immediately, but this is a lousy system of order fulfillment...

Re: Mail Innovations! YUCK

Kachina624 — Wed, 31 Mar 2021 16:25:37 GMT

@stevieb Possibly the problem is not Mail Innovation but taking 6 days to ship? Good luck today.

Re: Mail Innovations! YUCK

Kachina624 — Wed, 31 Mar 2021 16:30:36 GMT

@Shelbelle wrote:
Took them 3 weeks to get my pkg here from SHQ.

@Shelbelle They've been completely off my radar for several years. I can't even get them on any of my TVs. I could watch online but prefer not to do business there.

Re: Mail Innovations! YUCK

geezerette — Wed, 31 Mar 2021 16:31:03 GMT

I have to admit that even though I'm never in a hurry to receive what I may order, I don't like Mail Innovations either. Those are always the orders that have the unexplained delays for days or longer. (In my experience it seems that the holdups can come from either UPS or USPS, or both.) They also seem to have more instances of damaged packaging than SurePost or USPS. And often I'm still paying for shipping anyway; it's not a case of free shipping or paying more.

And I'm not just referring to QVC. I get orders through Mail Innovations from other companies with the same problems.

Re: Mail Innovations! YUCK

Shelbelle — Wed, 31 Mar 2021 16:34:31 GMT

@Kachina624 wrote:

@Shelbelle wrote:
Took them 3 weeks to get my pkg here from SHQ.
@Shelbelle They've been completely off my radar for several years. I can't even get them on any of my TVs. I could watch online but prefer not to do business there.

On occassion, I will still order Isomers skin care from them, but usually their shipping fee is outrageous.

Re: Mail Innovations! YUCK

nyc1 — Wed, 31 Mar 2021 16:38:28 GMT

MAIL INNOVATIONS is a ****** shoot. They've lost my package twice, it takes a lot longer for deliveries most of the time, and then sometimes I'm SHOCKED because it's smooth sailing and I get my package sooner than expected.

If I had a choice I would chose UPS from start to finish.

Re: Mail Innovations! YUCK

stevieb — Wed, 31 Mar 2021 20:43:21 GMT

@Kachina624 wrote:
@stevieb Possibly the problem is not Mail Innovation but taking 6 days to ship? Good luck today.

@Kachina624 I believe it's a bit of both and six days to process is too long, but thankfully, the item arrived today. Now, if the bag I ordered, which has also been in process for six days, shows up anytime in the near future, I'll be done, at least for a while. It appears anything shipping by Mail Innovations has to go through some sort of hub, no matter how out of the way it might be, and that, along with the 'hand off' process to the local PO, does slow things down. Like you, I rarely am in a rush to receieve items and sometimes QVC surprises me with quick receipt, but more often, just about anybody seems get packages here a bit more quickly. I suspect it is what it is because the hue and cry has gone out now for some time and they keep right on doing what they're doing.

Re: Mail Innovations! YUCK

stevieb — Wed, 31 Mar 2021 20:44:56 GMT

@nyc1 wrote:
MAIL INNOVATIONS is a ****** shoot. They've lost my package twice, it takes a lot longer for deliveries most of the time, and then sometimes I'm SHOCKED because it's smooth sailing and I get my package sooner than expected.
If I had a choice I would chose UPS from start to finish.

@nyc1 I would too...

Re: Mail Innovations! YUCK

homedecor1 — Thu, 01 Apr 2021 05:08:11 GMT

@floridagal46

QVC uses the "cheapest" rate but as a customer I'm "willing" to wait because I learned (and not from the pandemic) the shipping portion of Q went "bad" a year before...whether warehouse problems or more!

Today, I purchased a item from another company and was shocked the shipping was $16. I thought twice but then said "heck it's 3 day Fed Express" that was the standard shipping.

Fed Ex delivered my Wayfair (free shipping) at 9:45 pm tonight as noted when I ordered. Amazon delivered my package (free shipping) I ordered last night sometime before 8am it was at my door this morning🙂 -- yes I'm spoiled with quick deliveries but will wait from Q when the s/h fees are much cheaper than other retailers😃

Re: Mail Innovations! YUCK

77yangya — Thu, 01 Apr 2021 09:41:51 GMT

@floridagal46 wrote:
This Mail Innovations REALLY STINKS!!!!!!!!!!

Take forever to get to me!

Surepost is much better because I can change how it is delivered.

DO SOMETHING or I probably will be history with QVC!

I see this kind of lamenting all the time. If I use mail innovations, it takes weeks and I do NOT want to baby sit my orders. Sure post takes four to five days, that's okay but I use the second choice that is on the check out page. I get it in two days UPS ALL THE WAY.

Some are not as willing to spend more for great shipping but if you forget about an order and you just don't get it, well, then what? This is why I do not want to have to baby sit orders. I order, two days I get it, done.

Re: Mail Innovations! YUCK

77yangya — Thu, 01 Apr 2021 09:43:34 GMT

@Kachina624 wrote:
@stevieb Possibly the problem is not Mail Innovation but taking 6 days to ship? Good luck today.

NO. The problem IS mail innovations. Go check it out on Google how bad it is.

Re: Mail Innovations! YUCK

77yangya — Thu, 01 Apr 2021 09:46:26 GMT

@stevieb wrote:
@nyc1 wrote:
MAIL INNOVATIONS is a ****** shoot. They've lost my package twice, it takes a lot longer for deliveries most of the time, and then sometimes I'm SHOCKED because it's smooth sailing and I get my package sooner than expected.
If I had a choice I would chose UPS from start to finish.
@nyc1 I would too...

you DO have a choice. It's the one I choose. On the check out page where the shipping info is, there's an edit red arrow and a drop dowm menu is there with three choices. I use the second, that's UPS ALL THE WAY and I get it in two days. Yes it's more expensive but I don't want to baby sit my orders. Mail innovations takes weeks and by that time I've forgotten about the order so if it gets lost, I'll have paid for something I never got. It took a month one time. No more mail innovations for me.