topic Re: Issac TSV 4/2 Email in Customer Care

Issac TSV 4/2 Email

Lali1 — Tue, 30 Mar 2021 13:51:26 GMT

I was sent the email and clicked on the item but it seems to show a sweater that is not available.

Re: Issac TSV 4/2 Email

10sluvr — Tue, 30 Mar 2021 13:39:38 GMT

same here. shows a sold out sweater. help!

Re: Issac TSV 4/2 Email

Susan-QVC — Tue, 30 Mar 2021 14:09:53 GMT

@Lali1 wrote:

I was sent the email and clicked on the item but it seems to show a sweater that is not available.

@Lali1 & @10sluvr I am in the process of reporting this, it could be that the quanity just has not yet been loaded, check back in a couple hours, hopefully it will be showing.

Susan

Re: Issac TSV 4/2 Email

Lali1 — Tue, 30 Mar 2021 14:11:03 GMT

@Susan-QVC Thank you Susan for the quick reply.

Re: Issac TSV 4/2 Email

KathyM23 — Tue, 30 Mar 2021 15:59:57 GMT

Hi Susan: Same sort of issue with Item $A393835 Isaac Mizrahi straight leg slim pants. They come in red, black and Navy and the one pictured is the Red. When you click on the item, the circle for the red color shows up then immediately disappears and only black and navy show to select. It has been this way since the item first appeared in the New last week. Maybe you can get IT to correct this item color disappearing; only stays on for a brief flash. Thanks for any help you can provide. I like to order on line using Mr. Rebates so I don't want to order by phone unless I have to.

Re: Issac TSV 4/2 Email

KathyM23 — Tue, 30 Mar 2021 16:03:13 GMT

@Lali1 Item # please. I would like to see what the TSV is. I order many of Isaac clothes and am looking forward to his TSV show.

Re: Issac TSV 4/2 Email

Susan-QVC — Tue, 30 Mar 2021 17:07:31 GMT

@KathyM23 wrote:

Hi Susan: Same sort of issue with Item $A393835 Isaac Mizrahi straight leg slim pants. They come in red, black and Navy and the one pictured is the Red. When you click on the item, the circle for the red color shows up then immediately disappears and only black and navy show to select. It has been this way since the item first appeared in the New last week. Maybe you can get IT to correct this item color disappearing; only stays on for a brief flash. Thanks for any help you can provide. I like to order on line using Mr. Rebates so I don't want to order by phone unless I have to.

@KathyM23 Thanks for reporting the missing color, I can see the red in full as well as Navy & Black, what browser would you happen to be using?

Susan

Re: Issac TSV 4/2 Email

Lali1 — Tue, 30 Mar 2021 17:10:56 GMT

@KathyM23 wrote:
@Lali1 Item # please. I would like to see what the TSV is. I order many of Isaac clothes and am looking forward to his TSV show.

A395843 They show it as in stock now 👍

Re: Issac TSV 4/2 Email

cotto22 — Tue, 30 Mar 2021 21:43:58 GMT

I am actually glad I don't like it! I have spent too much lately. Got a few pairs of crops and a dress from Isaac that were from the super clearance. Good prices, but with the shipping...

Re: Issac TSV 4/2 Email

Mdroderick — Tue, 30 Mar 2021 22:09:45 GMT

Very easy pass for me.