topic Re: Watch Order Status in Customer Care

Watch Order Status

Isobel Archer — Tue, 30 Mar 2021 11:53:40 GMT

Be careful about orders.

I ordered a blowout item - 1 pair of jeans.

I received 2 - and was charged for 2. When I looked at my order status, it showed 2 orders - each for 2 pair of jeans - listed individually within the order. When I saw that, I panicked thinking I was going to receive 2 more for a total of four.

I contacted the Social Team about returning the 3 pair I didn't order. She told me - oh it's actually just one order - not the two listed. Somehow it got repeated - so you are only getting 2 pair.

I explained that I only ordered 1 pair and that obviously there was some sort of computer glitch. Told the item was NOT returnable - sorry.

So check your orders immediately while there is still time to cancel. This was an expensive lesson.

Re: Watch Order Status

tends2dogs — Tue, 30 Mar 2021 12:13:25 GMT

Wow, @Isobel Archer , that is too bad.......completely not your fault. I hope you at least like them.

Re: Watch Order Status

Bri369 — Tue, 30 Mar 2021 12:48:25 GMT

@Isobel Archer

So you ordered 1 pair of jeans, and they shipped you and charged you for 2 pair? They really should credit you for the 1 pair that was sent to you. It was their mistake.

Re: Watch Order Status

eddyandme — Tue, 30 Mar 2021 19:59:50 GMT

@Isobel Archer

I think they're having probems with their computer system. I ordered ONE LGTSV ob A/D and did not check my orders until about a week later. I had TWO orders "in process" though I had not ordered a second one. Unfortunatelt the rep was not able to cancel either one. Hopefully, I won't be charged for thid return!!!!!

Perhaps if you let C/S know there's a fluke in the system, they will let you return the extra item at no charge.

OT: Almost everytime I go t check the reviews, I get the write review page. Very frustrating! Has this ever happened to you?