topic QVCSociaTeam Beth in Customer Care

QVCSociaTeam Beth

Mrs Pez Head — Mon, 29 Mar 2021 20:04:59 GMT

Help, please. My LaCreuset Cassadou went from "In Stock" to "Advance Order", and after 2 weeks to"preparing for shipment." This is crazy. Is there any way that this can be CANCELLED? Customer Service said that they couldn't cancel..I suggested that they contact shipping to see if this could be cancelled. Customer Service said that they would make a note in the system that IF this couldn't be cancelled I wouldn't be charged for return shipping. Please help. Thanks.

Re: QVCSociaTeam Beth

Beth-QVC — Mon, 29 Mar 2021 20:10:39 GMT

@Mrs Pez Head

Hello, Kim just sent you an email.I am sorry but we have been advised that this order has shipped and we are waiting for the system to update. Once received, if you do not wish to keep it, just let us know and we will ensure you are not charged for the return.

Beth QVC

Re: QVCSociaTeam Beth

Mrs Pez Head — Mon, 29 Mar 2021 20:21:14 GMT

Thanks.I appreciate your help.

Re: QVCSociaTeam Beth

Leeny — Mon, 29 Mar 2021 21:27:41 GMT

@Beth-QVC

I need your assistance once again with a returned order. I shipped the TSV Patricia Nash bag back on March 15th. It still is sitting in Indiana as of today. Could you possible check on this? The order # ends in 316

Thanks for any help.

Leeny

Re: QVCSociaTeam Beth

Beth-QVC — Mon, 29 Mar 2021 21:55:25 GMT

@Leeny

I can confirm your order is in transit to us so I have refunded you and cancelled the easy pays. Sorry for the delay!

Beth QVC

Re: QVCSociaTeam Beth

Leeny — Mon, 29 Mar 2021 21:58:16 GMT

@Beth-QVC

Thank You so much for your continued help for me. I always know that you can help me or answer my questions.

Thank You again for the great service.

Sincerely,

Leeny