topic Re: WORST CUSTOMER SERVICE & FRAUDULENT in Customer Care

WORST CUSTOMER SERVICE & FRAUDULENT

Pper — Mon, 29 Mar 2021 15:14:11 GMT

Ordered an item that was very expensive ($500+). It was out of stock everywhere else so I was so excited to see it available on QVC. However, I soon realized after placing order if it is out of stock everywhere, including the manufacturer website, it is likely going to take very long to ship and I would rather cancel and wait. Customer Service did not let me cancel this order!! You can't cancel an order immediately after placing?!!! Why would it be processing IMMEDIATELY??? They are losing so many customers because of this policy! Also noticed their tax was $25 higher than Sephora even though shipping to the same place. THAT IS FRAUDULENT AND ILLEGAL. In 2021 during a pandemic, it is INSANE that they are charging for shipping, returns, and have horrendous customer service. Will never place an order here ever again and advise everyone else to do the same unless you are fine waiting forever to receive items and know 100% you want it. Ugh.

Re: WORST CUSTOMER SERVICE & FRAUDULENT

Kachina624 — Mon, 29 Mar 2021 15:18:31 GMT

Okay. Feel better now?

Re: WORST CUSTOMER SERVICE & FRAUDULENT

Johnnyeager — Mon, 29 Mar 2021 15:23:59 GMT

Must be one of the Dyson hair styling tools.

Re: WORST CUSTOMER SERVICE & FRAUDULENT

KingstonsMom — Mon, 29 Mar 2021 15:24:37 GMT

Sorry, but there is nothing "fraudulent or illegal" in limiting the time you have to cancel an order.

Some retailers give you 1 hour to cancel, others don't allow cancellations at all.

There is no legal requirement that retailers allow cancellation of orders for any length of time and most don't.

On the other hand I have cancelled an order with QVC, shortly after ordering, when 'free shipping' was offered a short while later.

Re: WORST CUSTOMER SERVICE & FRAUDULENT

loriqvc — Mon, 29 Mar 2021 15:25:27 GMT

@Pper - I'm sorry you aren't pleased with your ordering experience, but there are quite a few companies nowadays that don't let you cancel once you've placed an order, mainly due to their need to immediately connect with vendors to secure inventory in the supply chain. And QVC charges tax based on appropriate regulations for item type and delivery location; this is money they have to pay based on your purchase, not additional funds they get to keep. You could try reaching out to QVCSocialTeam@qvc.com to see if they can assist with your situation, but it is likely they won't be able to cancel your order, either. Good luck.

Re: WORST CUSTOMER SERVICE & FRAUDULENT

KingstonsMom — Mon, 29 Mar 2021 15:27:59 GMT

@Johnnyeager

I'm thinking the PS5 (Playstation 5) that sold out everywhere, including the manufacturer). in a nano second when it was released.

Re: WORST CUSTOMER SERVICE & FRAUDULENT

Lali1 — Mon, 29 Mar 2021 15:29:52 GMT

I really really really dislike that they put things in process immediately and don't allow people to cancel. I believe their excuse for it is made up. Sorry for your experience.

Re: WORST CUSTOMER SERVICE & FRAUDULENT

Kachina624 — Mon, 29 Mar 2021 15:33:12 GMT

@KingstonsMom That would be my guess too. Somehow people ordering those things tend to all sound alike. I don't know why they'd think QVC would have it if it's sold out of the company's website. Thankfully it's not one of the essentials for sustaining life.

Re: WORST CUSTOMER SERVICE & FRAUDULENT

KingstonsMom — Mon, 29 Mar 2021 15:37:38 GMT

@Kachina624

I know what you mean, some of the hard core gamers get manic over a new machine or game that they can't get.

Re: WORST CUSTOMER SERVICE & FRAUDULENT

Love my grandkids — Mon, 29 Mar 2021 15:40:39 GMT

@Pper Honeybunch, you need to look up the definitions of "fraudulent" and "illegal".

Re: WORST CUSTOMER SERVICE & FRAUDULENT

Anonymous — Mon, 29 Mar 2021 15:41:56 GMT

@Pper I apolgize for the frustation. We've sent a request over to see if the order can be cancelled. We won't hear back until later today and we'll email you. Cindy

Re: WORST CUSTOMER SERVICE & FRAUDULENT

Johnnyeager — Mon, 29 Mar 2021 15:43:11 GMT

So how does Sephora fit into this?

Re: WORST CUSTOMER SERVICE & FRAUDULENT

tucsongal — Mon, 29 Mar 2021 15:44:02 GMT

@KingstonsMom wrote:
@Kachina624

I know what you mean, some of the hard core gamers get manic over a new machine or game that they can't get.

—————

Somehow I don’t think gamers shop at Sephora for their stuff 😁

Re: WORST CUSTOMER SERVICE & FRAUDULENT

Johnnyeager — Mon, 29 Mar 2021 15:52:10 GMT

I was thinking of something $500 carried by Q and Sephora and just figured the Dyson hair styler.

Re: WORST CUSTOMER SERVICE & FRAUDULENT

Venezia — Mon, 29 Mar 2021 15:55:13 GMT

Sorry, but there's no way QVC is charging $25 more for tax, unless the other "companies" aren't charging the state tax they are required to.

I hate these posts where no facts are given, just a general rant followed by "will never place an order here ever again" and advising everyone else to do the same.

@Pper - Take a breath and don't order unless you know it's something you definitely want and are prepared to pay and wait for. None of this is QVC's fault.

I've been shopping with QVC for decades now and will continue to do so.