topic Re: missing order in Customer Care

missing order

kimmy828 — Sat, 27 Mar 2021 03:01:23 GMT

I am frustrated by the lack of response for my order and as i see many other peoples orders that are missing. mine is missing from 1/19/2021.

Re: missing order

Love my grandkids — Sat, 27 Mar 2021 03:07:44 GMT

@kimmy828 Have you tried contacting QVC?

Send an email to QVCSocialTeam@qvc.com with all pertinent information. They are excellent at assisting in these matters.

Re: missing order

January121 — Sat, 27 Mar 2021 03:18:19 GMT

@kimmy828 wrote:
I am frustrated by the lack of response for my order and as i see many other peoples orders that are missing. mine is missing from 1/19/2021.

@kimmy828 .... that’s an awful long time for an order to be missing ... We're you charged for it? ... if so contact Customer Service for a refund ... this doesn’t make sense at all 🙃

Re: missing order

Goodie2shoes — Sat, 27 Mar 2021 03:23:32 GMT

I understand your frustration. I have a order that according to the tracking update says it was received by the post office on 3/20 and is pending acceptance. Pending acceptance for 6 days ?? I called customer service, they apologized and shipped my item again yesterday to be delivered by UPS and should be here by 3/30. The CS rep was very nice and I appreciate the promptness in resolving my issue

Re: missing order

MW in Iowa — Sat, 27 Mar 2021 03:44:07 GMT

I also have an item that has been sitting at a post office 100 miles away since 3/15 and another stuck 3/17 , they are sending new ones , but i waited this long , i wanted them to track these items and correct these problems for the future. Not QVC's fault.

Re: missing order

RealtyGal2 — Sat, 27 Mar 2021 07:05:36 GMT

@Goodie2shoes wrote:
I understand your frustration. I have a order that according to the tracking update says it was received by the post office on 3/20 and is pending acceptance. Pending acceptance for 6 days ?? I called customer service, they apologized and shipped my item again yesterday to be delivered by UPS and should be here by 3/30. The CS rep was very nice and I appreciate the promptness in resolving my issue

My order was supposed to arrive on 3/15, but has been pending acceptance at the post office since 3/13. What is up with that? There are some nice things from the silver sale that I am anxious to receive in that box.

Re: missing order

Kachina624 — Sat, 27 Mar 2021 15:04:22 GMT

@RealtyGal2 Do a "missing package" report on the USPS website. It's amazing how fast they can be delivered.

Re: missing order

Love my grandkids — Sat, 27 Mar 2021 15:48:33 GMT

@RealtyGal2 Do take Kachina's advice. She knows what she's talking about as she's done it. Please do it.