topic Re: Easy Pay Rejected in Customer Care

Easy Pay Rejected

Kimmer339 — Tue, 23 Mar 2021 03:09:51 GMT

I went to order today's TSV only to be told I have a late easy pay payment. I have used the same card to buy other items and my other easy pay items have gone through just fine. Then I find out it's not one but two easy pay items. I asked why did it reject and all they said was it was declined. There is nothing wrong with the card or my bank account. Now I can't order anything because of the late payment. Even after getting it to process I still can't order. Thank you QVC for saving me money. I'm not buying it now.

Re: Easy Pay Rejected

Love my grandkids — Tue, 23 Mar 2021 03:11:15 GMT

@Kimmer339 I was going to make a suggestion that might help but doesn't sound like you would be interested. Post if you change your mind.

Re: Easy Pay Rejected

CAcableGirl2 — Tue, 23 Mar 2021 03:25:37 GMT

Perhaps the credit card had expired and just needed to be updated? Or, over the limit?

Re: Easy Pay Rejected

rms1954 — Tue, 23 Mar 2021 03:30:26 GMT

@Kimmer339 wrote:
I went to order today's TSV only to be told I have a late easy pay payment. I have used the same card to buy other items and my other easy pay items have gone through just fine. Then I find out it's not one but two easy pay items. I asked why did it reject and all they said was it was declined. There is nothing wrong with the card or my bank account. Now I can't order anything because of the late payment. Even after getting it to process I still can't order. Thank you QVC for saving me money. I'm not buying it now.

I love this comment.

Re: Easy Pay Rejected

Memebell — Tue, 23 Mar 2021 03:35:40 GMT

Many reasons it can reject a payment, expired card, over your limit, both can cause a late payment. Once it happens and the issue is corrected it will take a couple of days for the system to update where you can charge again. It has happened to me. Very frustrating I know! You might ask customer service what they suggest to get an item purchased if it can't wait a couple of days....it WONT be overnight tho!

Re: Easy Pay Rejected

Foxxee — Tue, 23 Mar 2021 03:36:50 GMT

You say there is nothing wrong with your account. Did you call the bank to find out why your charges were rejected?

Re: Easy Pay Rejected

Goodie2shoes — Tue, 23 Mar 2021 04:14:19 GMT

I had the same problem yesterday when I tried to place a order. It rejected my card but I knew there was no problem. When I tried to pay off several EP, the system again rejected my card so I contacted customer service who requested my pin number and the system updated my account. She said there is a problem with the system, not my card. You might want to contact CS, I placed a order tonight, same card, no problem

Re: Easy Pay Rejected

Tinkrbl44 — Tue, 23 Mar 2021 05:09:55 GMT

@CAcableGirl2 wrote:
Perhaps the credit card had expired and just needed to be updated? Or, over the limit?

@CAcableGirl2

I had a card expire and re-issue last year and I forgot to update my account here. She needs to find out why. Or, of course, @Kimmer339 could also use another card.

Re: Easy Pay Rejected

RealtyGal2 — Tue, 23 Mar 2021 05:52:50 GMT

You are probably over your limit on your credit card. If you make a payment on your credit card that is enough to cover the tardy easy pays and your monthly minimum due, it will take about 48 hours after the payment hits your credit card for it to show up. Then call QVC so they can pay off the tardy easy pays. It will then take QVC 48 to 72 hours to reimstate your account so that you can purchase. If you do not address this quickly it will snowball and you will have more tardy easy pays. Also, they will cut you off from the message boards as well.

Re: Easy Pay Rejected

RealtyGal2 — Tue, 23 Mar 2021 05:56:26 GMT

@Tinkrbl44 wrote:
@CAcableGirl2 wrote:
Perhaps the credit card had expired and just needed to be updated? Or, over the limit?

@CAcableGirl2

I had a card expire and re-issue last year and I forgot to update my account here. She needs to find out why. Or, of course, @Kimmer339 could also use another card.

Using another card does not work. If you have unpaid easy pays on any card you are shut down for all cards.

Re: Easy Pay Rejected

PinkyPetunia — Tue, 23 Mar 2021 14:31:56 GMT

I had a problem years ago when I forgot to update the expiration date of the cc on file. I believe I had to go in and update each item on easy pay. Just updating the cc on file wasn't enough,

Very likely the OP"s problem can be resolved with a little detective work.

Re: Easy Pay Rejected

SuhseK — Tue, 23 Mar 2021 18:41:52 GMT

It takes 24 hours, for paid to date EP's to post.

Re: Easy Pay Rejected

Jaspersmom — Tue, 23 Mar 2021 22:54:39 GMT

Not sure why you'd be posting here first before calling customer service to try to resolve the problem. Sometimes I wonder about these posts.

Re: Easy Pay Rejected

Sage04 — Wed, 24 Mar 2021 00:06:21 GMT

@Jaspersmom wrote:
Not sure why you'd be posting here first before calling customer service to try to resolve the problem. Sometimes I wonder about these posts.

@Jaspersmom

The OP said she checked and they told her it was declined. Hope she got it all worked out.

Re: Easy Pay Rejected

Kimmer339 — Wed, 24 Mar 2021 00:43:46 GMT

The bank did not reject. My card is not expired and it's a debit account so as long as there is money in my account, my card is good. This is a system problem with Qvc. Two days prior my easy pays went through. I made a purchase last week. All on the same card. I contacted customer service. I kept asking over and over and I could not get an answer. Today it shows my easy pays aren't until April but yet I can't make a purchase.

Re: Easy Pay Rejected

Kimmer339 — Wed, 24 Mar 2021 00:44:19 GMT

Card is not expired and it's a debit card with money in the account

Re: Easy Pay Rejected

Kimmer339 — Wed, 24 Mar 2021 00:47:39 GMT

I did contact customer service first and no it was not worked out. It is not my bank card. It's a QVC system problem. Guess I have to make sure it doesn't happen again next month.

Re: Easy Pay Rejected

Kimmer339 — Wed, 24 Mar 2021 00:49:30 GMT

None of the above. Worked two days prior with the same card. Problem is, I was not notified I even had a late payment until I went to order. I would have paid it even sooner had I known.