topic Program Guide - attn: IT Dept in Customer Care

Program Guide - attn: IT Dept

Mary in MO — Sun, 21 Mar 2021 18:13:10 GMT

Prog Guide not working correctly - cannot chg time zone; stuck on Eastern - I live in Mountain. Cannot advance schedule to view next day or days ahead. Please correct. Thank you! 🙂

Re: Program Guide - attn: IT Dept

loriqvc — Sun, 21 Mar 2021 18:22:25 GMT

@Mary in MO - Have you tried clearing your browser cache and cookies? I've been exploring the program guide in both the daily and weekly format today with no issues, and I just tried changing the time zones back and forth and things worked just fine.

Re: Program Guide - attn: IT Dept

Mary in MO — Sun, 21 Mar 2021 19:03:55 GMT

thanx for the suggestion, but I usually clear all cookies etc abt every other day. I just did it - and it's not an issue on my end. I also view the guide via the web vs. app. I don't want any more apps on my phone; feel too many & they fight each other & bog down the speed. loriqvc are you using your phone, tablet/computer or the app?

Re: Program Guide - attn: IT Dept

Kellyanne1 — Sun, 21 Mar 2021 19:12:42 GMT

@Mary in MO I'm also having the same issue and it's not a cookie problem...that's been cleared. I have this problem over several devices so hopefully they get this resolved.

Re: Program Guide - attn: IT Dept

loriqvc — Sun, 21 Mar 2021 21:02:17 GMT

@Mary in MO - I am using a desktop computer and going to the QVC website for the program guide; when I tried going to the website on my tablet, the program guide also seemed to be working normally. (I don't like the QVC app, either.)