topic Re: Can A Moderator Please Help? in Customer Care

Can A Moderator Please Help?

NicksmomESQ — Mon, 15 Mar 2021 15:20:11 GMT

On 3/5 I ordered a Logo top.It still hasn't shipped. I sent an email to the social team but haven't gotten a response.I would appreciate any help that you can give me. Thank you.

Re: Can A Moderator Please Help?

Linmo — Mon, 15 Mar 2021 15:35:22 GMT

@NicksmomESQ On 3/4, lots of inventory was replenished from holiday returns. Many of us purchased items that were previously sold out. Most of my purchases from 3/4 to 3/6 have not shipped yet, but a purchase that I made this past weekend has. I think the delay is from the volume of purchases made on that day.

Re: Can A Moderator Please Help?

Anonymous — Mon, 15 Mar 2021 15:40:47 GMT

@NicksmomESQ I am sorry, we do not have any additional info regarding the delay. It is coming out of our Lancaster Distribution Center who are currently working delayed orders as quickly as possible. Cindy

Re: Can A Moderator Please Help?

Nataliesgramma — Mon, 15 Mar 2021 15:50:17 GMT

I have a top from Kim Gravel ordered on the 5th that hasn't shipped yet either.....

Re: Can A Moderator Please Help?

qshopper2007 — Mon, 15 Mar 2021 15:58:06 GMT

I ordered four items between March 4-5 and two of them finally shipped over the weekend. The other two are still in "preparing your order" mode but I'm hoping that since the other two finally moved these last ones will too. I hope you see movement on your order as well.

Re: Can A Moderator Please Help?

Catt624 — Mon, 15 Mar 2021 16:30:24 GMT

Same here. I’ve got three orders from around the fifth. What’s confusing me is how a whole bunch of once sold out items miraculously came back into stock that weekend, and I buy some of them, but they’ve been sitting “in process” since then.

What’s weird is that after that weekend was over, almost all of them were sold out again, even unusual items, or items in weird colors and sizes. But I was like OK, strange, but move on. Well, when this weekend comes, most of them are all back in stock again. I don’t know if they are gone again—including ones I bought but are still in process, and which were some of the ones which were sold out all week, but I’m going to look, because this is weird. Something is definitely not right!

Re: Can A Moderator Please Help?

kaydee50 — Mon, 15 Mar 2021 16:52:34 GMT

IMO, it's a serious inventory control problem. Maybe their new warehouse is too big! And the fact that a moderator has no idea about the status of an item seems to me a major problem.

Re: Can A Moderator Please Help?

depglass — Mon, 15 Mar 2021 17:21:38 GMT

I have seen on national news that returns are WAY up for the season. I'm sure they are just buried. Patience, patience, patience.

Re: Can A Moderator Please Help?

NicksmomESQ — Mon, 15 Mar 2021 17:45:07 GMT

@depglass wrote:
I have seen on national news that returns are WAY up for the season. I'm sure they are just buried. Patience, patience, patience.

When I ordered I was given a delivery date of 3/10.I've already gotten deliveries from every other vender I've ordered from since. So I put the blame squarely on QVC.

Re: Can A Moderator Please Help?

RespectLife — Mon, 15 Mar 2021 17:59:16 GMT

@NicksmomESQ wrote:
@depglass wrote:
I have seen on national news that returns are WAY up for the season. I'm sure they are just buried. Patience, patience, patience.
When I ordered I was given a delivery date of 3/10.I've already gotten deliveries from every other vender I've ordered from since. So I put the blame squarely on QVC.

Please remember:

ESTIMATED delivery date

Re: Can A Moderator Please Help?

Cakers3 — Thu, 18 Mar 2021 06:35:12 GMT

@RespectLife wrote:
@NicksmomESQ wrote:
@depglass wrote:
I have seen on national news that returns are WAY up for the season. I'm sure they are just buried. Patience, patience, patience.
When I ordered I was given a delivery date of 3/10.I've already gotten deliveries from every other vender I've ordered from since. So I put the blame squarely on QVC.

Please remember:

ESTIMATED delivery date

@RespectLife Right- Estimated for delivery date. Once the item ships it is out of the hands of the Q.

But some of us were given a "Ship Date" that was not estimated. Many of us are still waiting close to a month now with no update.

I still maintain, also, that you should be able to cancel your order if it hasn't shipped (obviously), especially if you want to cancel on the SAME DAY you ordered.

If it is going to take a month to ship, then cancelling shouldn't be a problem.

Re: Can A Moderator Please Help?

RespectLife — Thu, 18 Mar 2021 18:39:05 GMT

@Cakers3

You got a ship date that isn't estimated? How did you get that?

I place a lot of orders and I only get estimate dates!

I agree with you about cancelling HOWEVER....we ALL know QVC does NOT allow this.

It has been asked and suggested but it has never changed...so I accept that and know I will prolly NOT be allowed to cancel. I try never to order unless I am pretty sure I will love it and it will fit. I can cancel wait list, advanced orders and backorders.

Re: Can A Moderator Please Help?

Cakers3 — Thu, 18 Mar 2021 18:43:30 GMT

@RespectLife wrote:
@Cakers3

You got a ship date that isn't estimated? How did you get that?

I place a lot of orders and I only get estimate dates!

I agree with you about cancelling HOWEVER....we ALL know QVC does NOT allow this.
It has been asked and suggested but it has never changed...so I accept that and know I will prolly NOT be allowed to cancel. I try never to order unless I am pretty sure I will love it and it will fit. I can cancel wait list, advanced orders and backorders.

@RespectLife Yes, there is an order date, and a ship date with this particular order, then an estimated delivery date.

Then I received an email that the ship date is delayed, but no new date. They will let me know. LOL

I'm still waiting for that follow-up email.

My order still shows the original ship date and an estimated delivery date, which of course both are now long past.

There was a time when you could cancel your order; I still see some I cancelled in my order history.

Now it seems you cannot cancel at all. Another reason I hardly ever shop the Q anymore.

Re: Can A Moderator Please Help?

Nataliesgramma — Thu, 18 Mar 2021 23:18:27 GMT

I still have a Kim Gravel top that I ordered on 3/5 that I haven't received yet....

Hopefully this weekend.....

Last thing I will order for awhile....

Re: Can A Moderator Please Help?

Cakers3 — Fri, 19 Mar 2021 23:21:54 GMT

*Update*

Shipped 3/19/2021 (today)

Estimated arrival 3/13/2021 (last Saturday)

BUT:

Arrived: 3/19/2021 (same day as shipped)

Not bad for UPS, although not in a UPS box. Hmm.

And yes, it was UPS. I was outside when the UPS truck pulled up.

LOL