topic Re: Returning Items Go Everywhere in the US First in Customer Care

Returning Items Go Everywhere in the US First

InStitches49 — Sat, 13 Mar 2021 15:11:49 GMT

I use the return label that QVC provides to send items back to them and have noticed increasingly that the tracking is wild! When the "shipping agent" (whoever that is) picks it up it goes back and forth over the country like a bird lost in flight! One item I'm tracking has been to Atlanta, then Texas, and back to Atlanta. I'm hoping eventually it gets to the right destination. I don't think anything will ever be totally back to normal. I have sent a couple of notes to the social media team when items were seemingly lost in space and they have been so nice to help.

Re: Returning Items Go Everywhere in the US First

KingstonsMom — Sat, 13 Mar 2021 15:26:28 GMT

@InStitches49

So true, that's why I never use the return label, I return on my own dime and it's usually not much more (if any) than the return label fees and at least it gets there in 3 days (not 3 weeks) and I have accurate tracking along the way.

The return label is just another money maker for QVC.

Re: Returning Items Go Everywhere in the US First

Anonymous — Sat, 13 Mar 2021 15:31:01 GMT

Hi @InStitches49 if you ever have a problem with a return and we can track it email us at QVCSocialTeam@qvc.com and we can help. Have a great day!

Re: Returning Items Go Everywhere in the US First

KingstonsMom — Sat, 13 Mar 2021 15:37:26 GMT

@Anonymous

Yep! Your team is our first line of defense with solving QVC issues and you all do a great job, in a very timely manner!

Ya'll are very much appreciated!

Re: Returning Items Go Everywhere in the US First

Catch71 — Sat, 13 Mar 2021 16:15:09 GMT

I made a return using the Q label at my post office March 1st. When I checked tracking I saw it spent 9 days before leaving my state! Still waiting for it to be delivered 2 weeks later. I learned my lesson, using my own label next time.

Re: Returning Items Go Everywhere in the US First

Catch71 — Sat, 13 Mar 2021 16:26:41 GMT

Update; I just checked my tracking and March 12th my return is STILL in NJ, my state. Mailed 3-1-21 This is just unreal! I had 3 items in the box and would like my refund!!

Re: Returning Items Go Everywhere in the US First

loriqvc — Sat, 13 Mar 2021 16:41:58 GMT

@Catch71 - If your tracking information shows the agent has picked up your package, email the social team at QVCSocialTeam@qvc.com with the order details for the items you're returning. Typically, as long as the package is proven to be in transit, they can issue your refund and you won't have to wait for everything to arrive back at QVC. That's one of the benefits of using the Q's label; it provides direct tracking in their systems and includes insurance so they can make a claim if anything happens along the way.

Re: Returning Items Go Everywhere in the US First

Catch71 — Sat, 13 Mar 2021 16:48:08 GMT

@loriqvc

Thanks for your advice. I don't know how to prove there were 3 things in the one box, but I will reach out to them.

Re: Returning Items Go Everywhere in the US First

loriqvc — Sat, 13 Mar 2021 16:57:35 GMT

@Catch71 - It may be dependent on the items (and possibly the return amount?), but just this week, I reached out to the social team because I had a situation like yours where my return package containing items from two orders was picked up the day after I dropped it off but had only moved one city away in a span of two weeks. I know the return shipping is slow and I'm usually patient, but this was so slow that I was about to be charged another Easy Pay even though I returned the items within the week I'd received them. I hope things work out well for you!

Re: Returning Items Go Everywhere in the US First

ElJayBee — Sat, 13 Mar 2021 20:36:23 GMT

I am livid right now. I ordered a very expensive ring that I unfortunately had to return. I used the return label thinking that would be the most efficient and precise way to guarantee it would get back to QVC. I mailed it on MARCH 5th! The only history currently showing via the tracking is that it left the place I mailed it from on March 6th. NO information is available after that. So, there is a $2500+ ring floating around who knows where for the past 8 days. QVC takes the longest of any online retailer I've used to ship/deliver items ordered--and this was WAY before COVID, so that can't be used as an excuse. I can honestly say that I'm pretty much over shopping with the Q and I've been a customer for about 25 years. Disappointed and now very worried because the first payment will be coming due on the ring and if I pay then have to then wait for a credit, that will take more time. When returns finally DO reach them, I have found that credits take almost as long as the returns take to reach them. Ridiculous.

Re: Returning Items Go Everywhere in the US First

loriqvc — Sat, 13 Mar 2021 23:18:19 GMT

@ElJayBee - Welcome to the forums! There are actually two easy ways to track the progress of your return:

1. Here on the QVC website, simply go to My Account > Order Status. Click the
"View Order" link for the order. Scroll down a bit and click "Track Your Return."

2. Go to https://pitneybowes.shipment.co/track and enter your tracking number. This
is the site for tracking the "agent" who picks up your package from the USPS hub
and gets it moving back to QVC. (The information from this site feeds into the
QVC system described in #1.)

Also note that you don't have to worry about it "floating around" anywhere; when you use the QVC return label, it includes insurance, and once it is in the return system, QVC has responsibility for the return. If your tracking details show that the agent has picked up your return package and it is "officially" in transit, send your order details to QVCSocialTeam@qvc.com, and they can answer any return questions you may have and might be able to refund your purchase.

Re: Returning Items Go Everywhere in the US First

Beth-QVC — Sat, 13 Mar 2021 21:38:38 GMT

@ElJayBee

I am sorry for the delay in your return. If you would please send an email to QVCSocialTeam@qvc.com and include the order #, I would be happy to investigate this for you.

Beth QVC

Re: Returning Items Go Everywhere in the US First

homedecor1 — Sun, 14 Mar 2021 04:13:13 GMT

@Catch71

I always take picture of what's inside before sealing (including return forms)...be careful using 1 box that all contents go to same return address. Each category has different return address.

I had this situation...returned clothing, shoes & home item in 1 box -- was charged $6.95 for home item didn't get returned to the correct return hub 🙄🤷‍♀️

Re: Returning Items Go Everywhere in the US First

Catch71 — Sun, 14 Mar 2021 16:41:21 GMT

@homedecor1

Good idea to take a picture as it could be our word against theirs. Also, I should have checked the return labels to be sure the address was the same. Oh well, keeping my fingers crossed. Its been 14 days and it hasn't left my state yet!