topic Re: Preparing order in Customer Care

Preparing order

Luvsmyfam — Mon, 08 Mar 2021 15:40:33 GMT

how long does a item have to be in the preparing mode?I've had 1 item being prepared for 5 days.item is supposed to be delivered in 4 days.something doesn't add up.i know arrival dates are approximate, but this is ridiculous. When clothing stores allow you to try on,this is the way I will shop.sorry qvc

Re: Preparing order

Kachina624 — Mon, 08 Mar 2021 15:50:09 GMT

I think the "preparing your order" terminology is unfortunate as it makes it sound like shipment is imminent, when this is not necessarily the case. It obviously means something to QVC and something else to us.

Yes, by all means shop locally if you can find a store still open and stocked with merchandise.

Re: Preparing order

Pook — Mon, 08 Mar 2021 17:01:05 GMT

@Luvsmyfam It depends on where it is shipped from. Some things come from QVC's warehouses while others are shipped from the vendors. Some vendors ship quickly while others take much longer.

Re: Preparing order

KingstonsMom — Mon, 08 Mar 2021 17:16:48 GMT

@Luvsmyfam wrote:
how long does a item have to be in the preparing mode?I've had 1 item being prepared for 5 days.item is supposed to be delivered in 4 days.something doesn't add up.i know arrival dates are approximate, but this is ridiculous. When clothing stores allow you to try on,this is the way I will shop.sorry qvc

@Luvsmyfam

I commonly find orders still saying 'preparing to ship', then when the tracking shows up, it's almost to my destination.

Re: Preparing order

qshopper2007 — Mon, 08 Mar 2021 21:06:41 GMT

I have four items currently sitting in "preparing your order" since last week. Three of the four items now show as sold old on the product page. I had another order that sat for a number of days in the "preparing your order" status and ended up going into backorder so I'm really hoping that's not what's going to happen with these other items.

Re: Preparing order

SuhseK — Tue, 09 Mar 2021 10:04:48 GMT

@Luvsmyfam wrote:
how long does a item have to be in the preparing mode?I've had 1 item being prepared for 5 days.item is supposed to be delivered in 4 days.something doesn't add up.i know arrival dates are approximate, but this is ridiculous. When clothing stores allow you to try on,this is the way I will shop.sorry qvc

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I've actually been impressed, with shipping times, lately.

My latest order, did show, preparing your order, for three days, now it's due for delivery, on Thursday. There's no reason, to be in a hurry, and I'm fine with that.

Re: Preparing order

Melzie — Tue, 09 Mar 2021 16:20:15 GMT

"Order Placed" would make more sense than "Preparing Order." The former would confirm that your order has been accepted while the latter seems to give the impression that they are already packing it up for shipment. Wording matters.

Re: Preparing order

77yangya — Wed, 10 Mar 2021 11:15:02 GMT

@KingstonsMom wrote:
@Luvsmyfam wrote:
how long does a item have to be in the preparing mode?I've had 1 item being prepared for 5 days.item is supposed to be delivered in 4 days.something doesn't add up.i know arrival dates are approximate, but this is ridiculous. When clothing stores allow you to try on,this is the way I will shop.sorry qvc
@Luvsmyfam

I commonly find orders still saying 'preparing to ship', then when the tracking shows up, it's almost to my destination.

Shows that someone's asleep at the switch! LOL!

Re: Preparing order

qshopper2007 — Wed, 10 Mar 2021 12:40:40 GMT

I'm very frustrated that the orders I posted about earlier in the week are still sitting in preparing to ship (estimated delivery was today for one, tomorrow for the others). I don't understand why I'm having such bad luck with all my orders from last week.

Re: Preparing order

Luvsmyfam — Wed, 10 Mar 2021 13:39:12 GMT

Im right with u.i have had the very same situation. Very frustrating.im supposed to receive my order today.but still in preparing mode

Re: Preparing order

cookie 1946 — Thu, 11 Mar 2021 02:51:50 GMT

It takes 2 plus weeks to get orders. I also have 4 items on order and 2 went to backorder after a few days....I received a pair of shoes yestserday after waiting 1 month !!! SHIPPING IS HORRIBLE ON QVC. Its not just lately this has been going on a couple of years. I live in Oregon QVC must think its Siberia .

Re: Preparing order

Tuffcookie — Thu, 11 Mar 2021 03:11:38 GMT

If an item is in stock when you order it, it should not take 5 days to ship but QVC will not allow you to cancel when it states "preparing to ship" no matter how many days it started showing that in your account.

Re: Preparing order

eaesquire — Tue, 16 Mar 2021 00:16:20 GMT

@Luvsmyfam I'm in the same boat. I ordered something last week and it has been in preparing mode since. The anticipated delivery date is in 3 days and has never been updated since the day of my order. QVC billed my credit card right away and then a few days later they refunded my payment. I'm concerned that the refund means I'm never getting my item.

UPDATE: I have now received 2 e-mails from QVC modifying the anticipated delivery date. The first e-mail on 3-12 said the ETA on my item was being revised from 3-13 to 3-18. The e-mail I received from QVC today (3-15) said the ETA is now 3-22. I'm grateful for the updates. QVC seems to be doing a lot better than they have in the past. However, they still haven't charged my card for the item so I have low expectations that they're as on track with the shipping as they claim. I guess I'll find out.

Re: Preparing order

qshopper2007 — Thu, 11 Mar 2021 11:42:05 GMT

As of today, all four of my "preparing your order" items are now officially past the estimated delivery date and they haven't shipped. I reached out to the social team two days ago and they said they'd look into it but then never got back to me. This is all so disappointing.

Re: Preparing order

Josefina — Thu, 11 Mar 2021 16:18:41 GMT

I placed an order on Thursday 3/4, and as of today Thursday 3/11 still says "preparing your order" This is one of the reasons I stopped buying from QVC.

On Monday I placed an order on HSN and on Wednesday it was shipped.

QVC does not have the convenience anymore, specially not the value, and in many cases no quality. Shameful that it will be blamed on the Postal Service.

Re: Preparing order

LosAngelesgal — Thu, 11 Mar 2021 17:32:31 GMT

This is exactly what is happening with my orders. I ordered 2 Attitudes by Renee dresses on 3/4/21 and it is 3/11/21 and they are still being prepared. Prepared for what?? I spoke with customer service and they could not give me a reason as to why they haven't been shipped out yet. I am suppose to receive them in 2 days, but how can that be when they haven't even been shipped out yet. Something doesn't add up. What is really going on with QVC? I agree that HSN's shipping is way faster than QVC. Take care and God bless everyone.

Re: Preparing order

SisterSisto — Thu, 11 Mar 2021 18:25:09 GMT

I ordered two Denim and Co. t-shirts that I need to go on a trip across state. The order is sitting "in process" state for 5 days. Sigh. I even tried to cancel this order but am unable, seems to me being "in process" is like falling through the cracks at QVC.

I had ordered a Xmas gift last year on 12-11-2020 and it was finally delivered way after the new years. I said at that time that I wasn't ordering from QVC again and then I saw the t-shirts..... Well, with that being said, I need to realize I can't even peruse the QVC site. I have been a long time loyal customer but need to realize I must shop elsewhere. I have ordered from HSN, JC Penney, Kohls, Macy's and other various online businesses and don't have this complaint with them. I even get free shipping and sales and percentages off my order. For the most part, I have always liked what I have purchased from QVC but I guess it's time to move on.

Re: Preparing order

qshopper2007 — Fri, 12 Mar 2021 01:09:19 GMT

I also feel like my orders have fallen through the cracks. All my items are now past their EDD and I didn't get an email about a delay. The only way I've gotten any sort of update is by emailing the social team several times and even then, I was told they don't know if the items are still in stock and they "could" ship any time between now and Monday, but if they don't, contact them again. Not very informative or helpful at all.

If I knew in a timely manner that the orders couldn't be fulfilled, I would've been inclined to pick out other items from QVC but after this run around, if I don't get my items I think I'll go elsewhere.

Re: Preparing order

crawford5153 — Fri, 12 Mar 2021 21:04:40 GMT

Same thing here; mine has been in the preparing mode since last Saturday and it is supposed to be delivered tomorrow. No way that is going to happen; and this is very frustrating, to say the least.

What I would like to know is why is this happening to so many of s at one time?

Re: Preparing order

ccassaday — Sat, 13 Mar 2021 00:00:01 GMT

The item May already be shipped. I had that happen. The day the tracking info showed up I got the item. I have one right now that is still saying preparing order. I am thinking because I ordered two Isaac shirts they might be in the same shipment.