topic Re: Order Status Issue in Customer Care

Order Status Issue

mjabby — Tue, 02 Mar 2021 14:45:49 GMT

On 2/14 I ordered two urns that were presented during a VPH show and was given a ship date. So last week I checked on the order status and it stated they will ship on 2/20. So I called customer service and asked why my order hasn't shipped and was told it was because of the weather. So today I check on the order status and it says Advanced Order, what the heck? I have been a long time customer of QVC but if this kind of stuff continues I will not be shopping with them. Very dissappointed!

Re: Order Status Issue

RespectLife — Tue, 02 Mar 2021 14:52:15 GMT

All VPH are imported. There could be an issue getting them in. It is possible it was an Advanced order and you missed that info.

If they are shipping from CA, that state is still heavily restricted and shut down.

Warehouses are not able to ship as quickly as before.

What is the rush for an urn? Not really a life sustaining item.

Re: Order Status Issue

Kachina624 — Tue, 02 Mar 2021 15:00:32 GMT

In his annual report to stockholders, CEO Mike George cited a shortage of shipping containers and lack of available docking facilities on the West Coast for delays in receiving goods from overseas. Too bad he doesn't share this info with customers.

Re: Order Status Issue

mjabby — Tue, 02 Mar 2021 15:16:34 GMT

@RespectLifeThere was no mention of the urns being an advanced order. I know it's not a life sustaining item but it should be shipped in a timely manner when it is being presented on air as available for purchase.

Re: Order Status Issue

RespectLife — Tue, 02 Mar 2021 16:06:53 GMT

@mjabby

Sometimes when I have ordered online, I didn't see Adv order info anywhere on the page at all, but later see it was mentioned on air...I dont't watch. Glitches happen I suppose.

I guess my real point, since we have all been long time customers, we know QVC has never been the fastest processor of orders. Things seem to happen all the time with them. This has been the case for years, (pre Covid) so we shouldn't be totally surprised and cease our shopping because of this.

Things seem to go on backorder even though shown as available when ordered. I try not to let it turn into an issue.

There is absolutely nothing QVC sells that I can't live without a little longer.

Re: Order Status Issue

Nataliesgramma — Wed, 03 Mar 2021 10:20:38 GMT

I just wish they would be honest with their customers....

Re: Order Status Issue

NGPatterson — Sun, 07 Mar 2021 07:01:46 GMT

I made a purchase on 2/14. I began tracking it on 2/17. Two weeks have gone by with no more than a label has been created. Today they say tracking information is voided.

Re: Order Status Issue

riley1 — Mon, 08 Mar 2021 18:40:07 GMT

@Kachina624 - I got the same notification from several of the Manufacturers I buy fabric from. There is a shortage of containers coming overseas so I guess it's a wait until there is an empty container.

Some items I ordered late last summer/early fall are just starting to arrive. But, some I ordered last June are still MIA.

Re: Order Status Issue

Kachina624 — Mon, 08 Mar 2021 21:10:15 GMT

@riley1. Maybe they need to quit making Tiny Houses out of them and use them for their intended purpose?