topic Re: First Impressions are everything and QVC is a joke! in Customer Care

First Impressions are everything and QVC is a joke!

BittyB — Wed, 09 Nov 2016 11:34:57 GMT

I attempted to make my first QVC order 11/5/16 online. The order was "stuck processing" yet authorized on my card. The next day i cancel thinking let me try again; and WOW! not one item is available now? So here we are 4 days later order is cancelled not a single item available, card is charged just waiting for shipment of an order that was cancelled 3 days ago. Beside the horrible processing time needed, the website is not user friendly and riddled with bugs. Trying to reach customer service is a joke, ok so you can't reach customer service by phone or chat except during certain hours BUT come On Seriously YOU CANT EVEN SEND EMAILS?? The Qcard person was helpful she says after 72 hours the order should cancel, hmm it's been 96.

Re: First Impressions are everything and QVC is a joke!

KingstonsMom — Wed, 09 Nov 2016 12:34:58 GMT

I'm confused, how was your order "stuck processing" when you cancelled it the next day?

So, it was "stuck processing" for a whole 24 hours? I must be missing something.

Maybe you should have made sure your items were still available before you cancelled your order the next day.

Re: First Impressions are everything and QVC is a joke!

151949 — Wed, 09 Nov 2016 12:53:17 GMT

I have NEVER in about 25 years of shopping at QVC had any difficulty reaching customer service when I needed them.

Re: First Impressions are everything and QVC is a joke!

GCR18 — Wed, 09 Nov 2016 13:07:30 GMT

I've never had issues contacting QVC either.

Re: First Impressions are everything and QVC is a joke!

VoxFugit — Wed, 09 Nov 2016 13:08:28 GMT

First, if you dial 0, I have always been able to get customer service assistance. When customer service is closed, nearly any request I've had was able to be handled by regular reps. When extremely busy, And I do mean EXTREMELY BUSY, I have had some issues with the web site. But I don't find it riddled with bugs. If an order shows that it is in process, that usually means they are preparing to ship. Now that I've told you how to contact customer service, you may want to try customer service and discuss your issue. Finally, any web site as large as QVC, can seem confusing to someone new to the site. Amazon is the same way. If you are new to them as a retailer, you might take some time to familiarize yourself with the site before buying something in the middle of a broadcast using the site and not the phone. I've "grown up" so to speak with QVC and know them to be an excellent retailer with the best customer service by phone I've ever dealt with.

Re: First Impressions are everything and QVC is a joke!

SXMGirl — Wed, 09 Nov 2016 13:22:56 GMT

@BittyB, Let's get this straight: this is your first post, you supposedly had a problem with ordering, customer service is unreachable, your cannot cancel, the website has bugs. I have no idea why you would sign up to post on this board because with all of those problems, you should not want anything to do with QVC. It appears that you are a troll or have too much time on your hands.

Re: First Impressions are everything and QVC is a joke!

Twoshop — Wed, 09 Nov 2016 14:36:33 GMT

So sorry for your bad experience ordering w/QVC. I never went through this. My experiences for over 20 years have been the best. Customer Service has been excellent, my orders via phone or web are fantastic. Try again.

Re: First Impressions are everything and QVC is a joke!

Lipstickdiva — Wed, 09 Nov 2016 16:10:41 GMT

If QVC ran your credit card to get authorization, the amount will drop off in no more than 3 days. That is standard.

Re: First Impressions are everything and QVC is a joke!

Sooner — Wed, 09 Nov 2016 16:14:28 GMT

@BittyB wrote:
I attempted to make my first QVC order 11/5/16 online. The order was "stuck processing" yet authorized on my card. The next day i cancel thinking let me try again; and WOW! not one item is available now? So here we are 4 days later order is cancelled not a single item available, card is charged just waiting for shipment of an order that was cancelled 3 days ago. Beside the horrible processing time needed, the website is not user friendly and riddled with bugs. Trying to reach customer service is a joke, ok so you can't reach customer service by phone or chat except during certain hours BUT come On Seriously YOU CANT EVEN SEND EMAILS?? The Qcard person was helpful she says after 72 hours the order should cancel, hmm it's been 96.

Clearly you are confused about what happened and how QVC works. If you will calm down and do some reading, come here and ask some realistic questions you will learn something. ALL of us who have shopped here for more than 20 years (and there are millions of us) seem to be on the whole very happy with QVC. And their customer service is really great.

As with any retailer, things happen sometimes, but I wouldn't have been here for 25 years if it wasn't in general a good place to shop.

Good luck, and if you are done, that's your choice. And I am sorry you are angry and frustrated.

Re: First Impressions are everything and QVC is a joke!

Anonymous — Wed, 09 Nov 2016 17:02:45 GMT

Hi @BittyB, @Lipstickdiva is correct your credit card was authorized not billed and the authorization will drop off. QVC does not bill until the item is shipped. I am seeing that we do have limited stock available so if you would like to reinstate your items please email us at QVCSocialTeam@qvc.com.

Re: First Impressions are everything and QVC is a joke!

Venezia — Wed, 09 Nov 2016 17:20:08 GMT

@SXMGirl wrote:
@BittyB, Let's get this straight: this is your first post, you supposedly had a problem with ordering, customer service is unreachable, your cannot cancel, the website has bugs. I have no idea why you would sign up to post on this board because with all of those problems, you should not want anything to do with QVC. It appears that you are a troll or have too much time on your hands.

@SXMGirl - ITA! Way too many of these first-time posters with unbelievable stories of horrible customer service.

I had to call CS around 3:00 a.m. this morning about a query on an order and I got straight through to a CS rep. So, there is no truth to them only being available during certain hours. And since when did email have "time restrictions"?

This kind of first-time, ranting post is getting old. (Or to quote the OP: "First impressions are everything and these posts are a joke!")

Re: First Impressions are everything and QVC is a joke!

KingstonsMom — Thu, 10 Nov 2016 00:06:51 GMT

@SXMGirl wrote:
@BittyB, Let's get this straight: this is your first post, you supposedly had a problem with ordering, customer service is unreachable, your cannot cancel, the website has bugs. I have no idea why you would sign up to post on this board because with all of those problems, you should not want anything to do with QVC. It appears that you are a troll or have too much time on your hands.

@SXMGirl

Actually, she DID cancel her order....... the next day.

Re: First Impressions are everything and QVC is a joke!

Venezia — Thu, 10 Nov 2016 03:45:31 GMT

@KingstonsMom wrote:
@SXMGirl wrote:
@BittyB, Let's get this straight: this is your first post, you supposedly had a problem with ordering, customer service is unreachable, your cannot cancel, the website has bugs. I have no idea why you would sign up to post on this board because with all of those problems, you should not want anything to do with QVC. It appears that you are a troll or have too much time on your hands.
@SXMGirl

Actually, she DID cancel her order....... the next day.

The ridiculous thing is that she canceled because the item was still "in process" the next day. Did she expect it to have been shipped within hours? Seriously?

"In process" doesn't mean it's "stuck" (her word). I'd say the whole mess (if any of it was true) was the OP's own fault. And there have been so many of these first time posts about CS debacles that I don't believe any of them any more.

You seldom hear any of these newbies thanking the moderators for trying to resolve the issue or even coming back to post an update. Now why would that be?

Re: First Impressions are everything and QVC is a joke!

Mistreatedbycs — Thu, 10 Nov 2016 03:55:12 GMT

Oh my, the Q has "bugs", just wondering why you are waiting for a cancelled order?

I am so surprised you found this forum, it is not easy to find.

Hope you have better luck maybe at HSN, their processing time seems to be a little bit better than the Q's.