topic Re: Customer Care Support in Customer Care

Customer Care Support

Nicole Curl — Thu, 10 Dec 2020 20:21:22 GMT

I purchased a Dell Inspiron Laptop from QVC in July 2015 and it came with Premier PC Support for the Life of the computer. I am currently using that laptop purchased from QVC to type this message. QVC no longer uses Premier PC Support and I was told they use Tech Live Connect. I was given this number to call 800-324-5010. I called and advised that I need an activation code and the one I received from Premier PC support will not work. I was told to call Dell and given this number 800-648-5998 by QVC agent and this number is disconnected. I was also given 800-624-9896 and told Dell does not provide lifetime computer support.

I called QVC 3 times and was given incorrect information and ultimately no assistance. QVC offered my laptop with lifetime computer support and I cannot get the help I need to access this support with the correct activation code.

Please help!

Re: Customer Care Support

fthunt — Thu, 10 Dec 2020 20:28:25 GMT

Is DELL even still in business? LOL I have a DELL - always had a DELL but they've been 'limping' for a long time. Think I read they sold to somebody.....whatever is going on..........5 years ago is long time for free Customer Service.

I hire a computer smarty when I need tech help. Suggest you check your yellow pages for Help.

Re: Customer Care Support

KingstonsMom — Thu, 10 Dec 2020 20:48:51 GMT

@Nicole Curl

Email this post to the Moderators at QVCSocialTeam@QVC.com, they're very happy to help!

And welcome to the forums!

Re: Customer Care Support

ahoymate — Thu, 10 Dec 2020 21:03:23 GMT

It sounds like "pass the buck". I was a Dell laptop user for many years. Never, ever, ever again. The very worst customer support. They used overseas agents. So bad.

I changed to Apple & they have better customer service. No overseas.

As noted by others, contact customer support via this forum. I think the email was listed. Don't know it myself. Good luck

Re: Customer Care Support

LAEdwards — Thu, 18 Feb 2021 20:57:08 GMT

I am having the very same problem. I need a phone number to call for tech support.

Re: Customer Care Support

Barbara-QVC — Thu, 18 Feb 2021 21:06:46 GMT

Hi @LAEdwards

Welcome to our Community Forums!

I was unable to locate a Dell order on your account to check for the phone number you asked for. Please email you order info to QVCSocialTeam@qvc.com and we would be happy to check on this for you.

Barb

Customer Care

Re: Customer Care Support

NickNack — Thu, 18 Feb 2021 23:22:46 GMT

@Barbara-QVC wrote:
Hi @LAEdwards

Welcome to our Community Forums!

I was unable to locate a Dell order on your account to check for the phone number you asked for. Please email you order info to QVCSocialTeam@qvc.com and we would be happy to check on this for you.

Barb
Customer Care

@Barbara-QVC It was actually @Nicole Curl who was the OP asking for help. You may have responded to her privately, but just in case you hadn't realized I wanted you to know.

Re: Customer Care Support

Barbara-QVC — Thu, 18 Feb 2021 23:25:25 GMT

Thanks @NickNack

@Nicole Curl had posted 2 months ago so I am thinking she is all set. If not, please reach back out to us.

@LAEdwards was the most recent poster that I was trying to assist.

Barb

Re: Customer Care Support

NickNack — Thu, 18 Feb 2021 23:27:07 GMT

@Barbara-QVC I didn't realize this was an old post. I apologize.

Re: Customer Care Support

LAEdwards — Fri, 19 Feb 2021 19:52:48 GMT

I will have to find the order number as it was a Christmas gift to me. I have all the paperwork as it was several years ago. It included tech support for the life of the laptop. I used the support a year or so ago and at that time the phone number had changed from the phone number sent with the packaging. The second number is now disconnected. I even tried the website that was on the packaging. That was no help either.

Re: Customer Care Support

LAEdwards — Sat, 20 Feb 2021 01:51:22 GMT

The purchase was Item # E225269

Re: Customer Care Support

NickNack — Sat, 20 Feb 2021 01:51:46 GMT

@LAEdwards wrote:

The purchase was Item # E225269

@Barbara-QVC I'm just paging you for @LAEdwards . I wasn't sure you'd see her post.

Re: Customer Care Support

Beth-QVC — Sat, 20 Feb 2021 01:58:11 GMT

@LAEdwards

Thank you for the order number. Please send an email to QVCSocialTeam@qvc.com so we may communicate directly with you.

Beth QVC

Re: Customer Care Support

Techseeker — Wed, 10 Mar 2021 22:13:51 GMT

I also bought a Dell laptop when they offered it with a lifetime tech support help included which was supposed to be based in the USA. They quickly reneged on that commitment and pushed it offshore, the support is adequate. They have changed numbers several times and the last updated number was 844-324-5014. i tried it a few weeks ago but it did not work but it did work today. QVC did not notify me when they made the offshore change or when they changed the phone numbers.Calling QVC customer service is nt much help as they keep trying to push you off to Dell but Dell did not make the lifetime tech support commitment, that was made my QVC. The handling is pretty shoody on QVC's part and customers have to really hunt and be persistant to get answers. I purchased at least two computers through QVC but after the way this was handled, I have not made another purchsed because I don't have confidence after this experience. It would be a good jesture for QVC to own up to this and send an explanation of why they changed the tech support, when and an evergreen resources of how to contact them and share it with their own customer service.