topic Re: Backorder? What da heck ! in Customer Care

Backorder? What da heck !

sarahpanda — Wed, 10 Feb 2021 11:27:43 GMT

Yesterday, I ordered 2 pairs of Denim and Co jeans. The order went through fine. They were in stock. Today, my order status says they are on ''backorder'' - yet, when I check the same pants , as if to order them again, it ''still'' stays they are ''in stock''. So what does ''backorder'' mean? Is QVC trying to sell something that they really don't have?

Re: Backorder? What da heck !

AuntG — Wed, 10 Feb 2021 12:30:07 GMT

You have answered your own question.

Re: Backorder? What da heck !

Sooner — Wed, 10 Feb 2021 15:04:55 GMT

It means they have a bad computer system and no clue what they have in inventory. Or they got in a defective shipment and haven't removed that from inventory yet. Or they THINK they will get some soon and can blame it on shipping problems.

Re: Backorder? What da heck !

DanyelN — Wed, 17 Feb 2021 18:20:11 GMT

I came to the boards to ask the same thing. I placed an order on Friday and as of last night it was shill showing In process. Today it is Backordered but still showing as n stock on the item page. UGH I just need a new Umbrella already.

Re: Backorder? What da heck !

maximillian — Wed, 17 Feb 2021 00:52:33 GMT

Joining in with your voices...that has hapened to me with Denim & Co. shirts and Cheryl's Cookies. It does not make me a happy customer.

Re: Backorder? What da heck !

77yangya — Wed, 17 Feb 2021 11:05:40 GMT

This has happened to me with other things. You'll most likely get your order.

Check this out....our water bill never showed up. Called them and they acted like, so what? UNREAL.

Next day I called and said, no yelled...EMAIL ME MY BILL!!! They said, sure. Got it that way and paid it.

No, I don't pay bills on line. Don't want to.

This world is crazy and now I understand why, when I wanted to leave, my boss wanted to get down and beg me to stay. I go the extra mile and NO ONE has to baby sit me to do my job 100% because I'm a perfectionist and I don't care how much I'm being paid.

Re: Backorder? What da heck !

mariadomenica — Wed, 17 Feb 2021 16:58:35 GMT

I also saw Josie Maran selling her sugar scrub lip duo. I ordered mine a month ago. Still on waitlist. There they were selling it on TV and rep tells me they are not available...

Re: Backorder? What da heck !

Buffalogal47 — Thu, 18 Feb 2021 13:08:57 GMT

Add me to the Backorder Purgatory list. I ordered a pair of Earth Origins shoes on February 6. It went into "preparing your order" status for a couple of days then went to Backorder. The item page shows that my color and size are indeed in stock. It has been in and out of backorder status 4 times since Monday. it is currently in process with a delivery date of 2/16., which is 2 days ago. I would attempt to cancel, but it's fun watching the status change back and forth. They are spring shoes so I'm not really in a hurry to get them. I'll let everyone know if the shoes ever do ship.

Re: Backorder? What da heck !

Buffalogal47 — Fri, 19 Feb 2021 17:31:48 GMT

Update on my last post: my shoes were "in process" for 2 days; now they are backordered for the FIFTH time this week. I called customer service the first time they went to backorder and emailed the Social team on Wednesday. They were less than useless. Get it together, Q.

Re: Backorder? What da heck !

Nataliesgramma — Mon, 22 Feb 2021 11:11:43 GMT

Just had my latest sweater from Isaac go from "In process" to "Backorder"...

It is lightweight and a berry color I wanted for Spring, so I'll wait and see if it ships...

I have never had so many issues with my orders as I have in the last 2 1/2 months.

Thank goodness for the Social team....they have helped me out each time...

Re: Backorder? What da heck !

Amarr — Sun, 28 Feb 2021 15:00:48 GMT

This has happened to me a couple of times recently. I just cancel my order,

Re: Backorder? What da heck !

toril — Tue, 02 Mar 2021 13:08:44 GMT

I ordered recent Ryka shoes TSV early in the day and they sold most of day but mine went to backorder. I cancelled the order. Other items have been ordered and in stock and then went to waitlist cancelled those as well.

Re: Backorder? What da heck !

Mumof2 — Tue, 02 Mar 2021 13:58:00 GMT

This has happened to me a few times too. It's not the way to do business.

Re: Backorder? What da heck !

Sunshine Kate — Tue, 02 Mar 2021 14:09:51 GMT

This has happened before with other items. I cancel my order as I don't have time to deal with this type of thing.

Re: Backorder? What da heck !

qshopper2007 — Fri, 05 Mar 2021 12:53:28 GMT

This just happened to me too on an order I placed on 2/22. Order was in "preparing your order" status for about a week, then a few days ago I saw it changed to backorder and this morning I got an email saying from customer service saying the order is delayed. I have two other items I ordered this week that have gone to the "preparing your order" status and I'm concerned that they too will end up as backorders .