topic Re: Bagels in Customer Care

Bagels

plc123 — Fri, 12 Feb 2021 02:43:39 GMT

My order was to be shipped on Feb 8th. Today is the 11th and still not shipped. It has been in process since Sat Feb 6th. Anyone else have this issue?

Re: Bagels

LuvmyLab — Fri, 12 Feb 2021 02:50:14 GMT

I received an email stating that there was a delay in receiving them but I did received them yesterday.

Re: Bagels

plc123 — Fri, 12 Feb 2021 02:53:26 GMT

Thank you

Re: Bagels

Jannoh — Fri, 12 Feb 2021 03:34:55 GMT

I did get an email saying they were delayed also but I received mine this afternoon.

Re: Bagels

walkingal — Fri, 12 Feb 2021 04:35:49 GMT

I ordered those bagels too on 1/27 with the 2/8 shipping date. I just checked my status, and it says delivery by 2/12. And I haven't received an email.

Re: Bagels

Foolywooly11 — Fri, 12 Feb 2021 04:36:51 GMT

I didn't get an email, & they were supposed to be delivered by the 9th, & now the date has been changed to the 12th; tomorrow, but is still "in process".

Re: Bagels

Bhvbum — Fri, 12 Feb 2021 05:10:44 GMT

this disclaimer has been on there since I placed my order:

**Delivery dates are estimated, please check your tracking number for accurate information.

so I am assuming if I don't have a tracking number yet, my bagels have not shipped.

Re: Bagels

Venezia — Fri, 12 Feb 2021 05:46:47 GMT

I ordered these as well, with a ship date the week of 02/08. Mine says EDD of 02/12, but the order still says "in process".

I haven't received any email about a delay, but I doubt they'll be here by tomorrow, if they haven't even shipped yet. I don't mind as long as they're not delayed a long time. It's the first time I've tried these, so I'm looking forward to it. And looking at the other prices for selections available now, it seems like we got a really good price on them.

Re: Bagels

chlema — Fri, 12 Feb 2021 17:11:24 GMT

@Bhvbum Well, I do have a tracking no. and when I click on it UPS says a label was created but they do not have the merchandise yet. I did email the QVC social team and the reply was that the vendor was badly affected by the snow storm and they would be going out this week. Maybe so, but they're not coming to my house this week, according to UPS. I read another post yesterday saying that customer service informed them that the orders were cancelled for this delivery. What? Boy I would really appreciate it if someone would find out what the true answer is! Beth @QVC can you find out what the truth is please. Thanks.

Re: Bagels

plc123 — Fri, 12 Feb 2021 17:40:31 GMT

Wow, sounds like we won't be getting these if they are canceling orders. Mine still says in process. I don't mind waiting because of the snow storms but a e-mail would be nice to let us know something. I was looking forward to trying these. Maybe maybe not. Thanks

Re: Bagels

grooms — Fri, 12 Feb 2021 22:02:10 GMT

Sad to say but it looks like the vendor cannot handle QVC orders. They blamed it on the weather - ya right - either the weather or the virus is to blame for everything anymore. True they did have a snow storm but they new it was coming so work 24 hours if necessary to et the product out. I had the same problem and finally got my bagels 6 days later......what is auto delivery going to be like?

Re: Bagels

proudlyfromNJ — Fri, 12 Feb 2021 22:21:42 GMT

@grooms wrote:
Sad to say but it looks like the vendor cannot handle QVC orders. They blamed it on the weather - ya right - either the weather or the virus is to blame for everything anymore. True they did have a snow storm but they new it was coming so work 24 hours if necessary to et the product out. I had the same problem and finally got my bagels 6 days later......what is auto delivery going to be like?

@grooms Where are they coming from?

Re: Bagels

SkyBlue — Fri, 12 Feb 2021 23:04:18 GMT

I don't mind... but I would like to have been given the respect from QVC to have sent me an email telling me what is happening. THAT I mind.
Why not fill all the people who trusted QVC, with their order and money, in on the truth?? That is disturbing.
We all are human...things happen...just be straight forward about it.
Meanwhile...we all sit in limbo. Not fair...not cool.

Re: Bagels

Venezia — Fri, 12 Feb 2021 23:07:58 GMT

@grooms - It wouldn't do them much good to work 24/7 producing bagels that they can't ship because transport has come to a standstill due to a major snowstorm.

I don't want stale bagels, I don't want anyone working himself to death to fulfill a non-critical order and I don't want delivery carriers risking their lives traveling in adverse conditions.

I can wait a while for mine to get here.

Re: Bagels

Venezia — Sat, 13 Feb 2021 17:20:10 GMT

I just got an email tonight to say my order has been pushed back to the week of 02/15. I'm fine with that; at least I have some idea of when to expect them.

Re: Bagels

qbetzforreal — Sat, 13 Feb 2021 05:41:01 GMT

@proudlyfromNJ wrote:
@grooms wrote:
Sad to say but it looks like the vendor cannot handle QVC orders. They blamed it on the weather - ya right - either the weather or the virus is to blame for everything anymore. True they did have a snow storm but they new it was coming so work 24 hours if necessary to et the product out. I had the same problem and finally got my bagels 6 days later......what is auto delivery going to be like?
@grooms Where are they coming from?

@proudlyfromNJ- the Bronx, NY

Re: Bagels

ShopperL — Sat, 13 Feb 2021 15:43:10 GMT

I got an email saying the item listed above my bagels is delayed (shirt). I got that item 4 days ago. The bagels are the only item I have ordered that hasn't been delivered.

I got an email but it was about the wrong product!

Re: Bagels

chlema — Sat, 13 Feb 2021 18:44:37 GMT

@Venezia Well at least you are getting emails. Wish I were.

Re: Bagels

Barbgee — Sat, 13 Feb 2021 19:49:08 GMT

Mine were shipped on the 9th now new delivery date will be the 15th which is a holoday and don't know if UPS works on holidays. I won't buy bakery products 6 days old so why should i accept Bagels that old by the time they get here they will most likely be moldy! They also changed the delivery date of the Frozen Chocklate mix to the 22nd way to late for me as i needed it this weekend for the grandkids but i was able to cancel.

Re: Bagels

Bhvbum — Sat, 13 Feb 2021 19:50:48 GMT

I have heard nothing, and have received nothing.

People can handle almost anything if it's not a surprise, why doesn't QVC have a method of warning people when their goods are being delayed?