topic Re: Backorders in Customer Care

Backorders

DAD — Tue, 09 Feb 2021 23:27:45 GMT

Why does it say an item is in stock & we're preparing your order then after over 24 hours it goes to backorder? You should now how much stock you have! When I placed my order you had my size & color available for hours after I placed mine. I found something I really needed. I am disappointed to say the least!

Re: Backorders

Buffalogal47 — Tue, 09 Feb 2021 23:31:31 GMT

What is the difference between backorder and waitlist?

Re: Backorders

Chrispy77 — Tue, 09 Feb 2021 23:54:46 GMT

This happens to me regularly. I place an order and it's in stock. Days later my account says backorder like they over sold it??? I don't get it either.

Re: Backorders

cologirl — Tue, 09 Feb 2021 23:57:14 GMT

This has happened with several of my orders as well. And those orders were never filled.

Re: Backorders

beach-mom — Wed, 10 Feb 2021 00:02:29 GMT

@Buffalogal47 wrote:
What is the difference between backorder and waitlist?

@Buffalogal47 - As I understand it, if I order an item I know has already sold out I go on "waitlist." I have to wait until they get more new product in, someone cancels her order, or someone returns her order. If I order an item and the item later goes to "backorder," it means the vendor didn't send enough and I have to wait until they send more to QVC.

If I'm on backorder, I will usually get email updates from QVC.

Re: Backorders

skatting44 — Wed, 10 Feb 2021 00:29:04 GMT

When an item is on waitlist , usually you can go back and cancel the order. However , if you order and then it says backorder - the system won't let you delete the order

Re: Backorders

Buffalogal47 — Wed, 10 Feb 2021 02:21:53 GMT

@beach-mom Thanks!