topic Re: Problem Rastelli Steaks in Customer Care

Problem Rastelli Steaks

meem120 — Sat, 06 Feb 2021 23:31:57 GMT

I'm on auto delivery for Rastelli rib eye steaks. My first 2 deliveries were delicious. Tender and juicy. This delivery, our third are terrible. They are all grizzle, tough as nails and inedible. They are expensive . How do I send the remaining steaks back for a refund on this delivery? I'm very disappointed with this batch, as I said you can't even chew them! That's how bad they are. Please advise.

Re: Problem Rastelli Steaks

grandma2pkmh — Sat, 06 Feb 2021 23:36:22 GMT

@meem120 From what I have read on here just call CS, tell them the problem, they will refund you your money. You do not have to return the meat.

Re: Problem Rastelli Steaks

Love my grandkids — Sat, 06 Feb 2021 23:38:21 GMT

@meem120 QVC does not accept returns of food.

You can email to:

QVCSocialTeam@qvc.com with all your info and they will help, if you can't reach CS.

Re: Problem Rastelli Steaks

LuvmyLab — Sun, 07 Feb 2021 00:20:51 GMT

You don't send food back. Just call CS and tell them the problem and they will credit your account.

Re: Problem Rastelli Steaks

gabstoomuch — Sun, 07 Feb 2021 01:18:07 GMT

@meem120The Q is very good about refunding for food you are not satisfied with. They will just refund the money.

If you are on auto-delivery, you might want to call the company yourself and tell them about this order. If their meat is not going to be what you got the first 2 orders, you might want to cancel your auto-delivery.

The guy that shows the meat on-air is very nice. I believe he is the owner. I think he would want to know what you received, he might not be aware. You might get an assurance from him that the next order will be acceptable. That is his brand, I am sure he doesn't want to get tossed from QVC for a bad product.

If you get another bad order then you cancel. Or you can cancel now and save the hassle.

Re: Problem Rastelli Steaks

meem120 — Sun, 07 Feb 2021 21:44:23 GMT

Thank you everyone. I contacted the QVC Social Team and they issued a refund for this batch of steaks. I didnt cancel my next delivery, as I said the first 2 deleveries were delicious. Just a bad batch in the mix, Im hoping!

Re: Problem Rastelli Steaks

Luvsmyfam — Sun, 07 Feb 2021 23:47:54 GMT

Qvc does not want un used food sent back.all u do is call customer service and tell them the problem,and they will refund full amount including shipping and handling