topic Re: TSV JUST BAGELS in Customer Care

TSV JUST BAGELS

grooms — Thu, 04 Feb 2021 13:14:28 GMT

Order *************** the special value of the day for the Just Bagels I ordered early in the morning. I ordered thge Sweet Flavor, auto delivery. My estimated delivery date is Feb. 5th. The web page still does not show the item has been shipped - why? These are made fresh and I was counting on them to be here by Super Bowl since I ordered early and I live on the West Coast so they need to be shipped out earllier than the East and Mid-West. We have bought all the cream cheeses and ready for these bagels that are suppose to be so good. I sure hope and pray QVC is not messing around and will meet the delivery date being we were going to serve them for Super Bowl on Sunday. I would call CS but you can never get through so hopefully someone reads this and can give me some information.....I will be so disappointed.

Re: TSV JUST BAGELS

LuvmyLab — Thu, 04 Feb 2021 02:37:40 GMT

We have ordered quite a bit of food from QVC and found that it is delivered within 1-2 days of shipping.

Re: TSV JUST BAGELS

CLHS68 — Thu, 04 Feb 2021 03:13:11 GMT

We had a huge snowstorm so that could cause a delay in shipping. QVC cannot control the weather.

Re: TSV JUST BAGELS

Silkeej — Thu, 04 Feb 2021 03:30:31 GMT

I order the bagels all the time, they ship them 2nd day air and the vendor shps them not QVC. I have always gotten mine before or by the ship date. Enjoy they are wonderful.

Re: TSV JUST BAGELS

nyc1 — Thu, 04 Feb 2021 04:01:58 GMT

Contact the Social Team. They are very helpful.
I'll check to see if I have their email address.

Re: TSV JUST BAGELS

KingstonsMom — Thu, 04 Feb 2021 12:56:04 GMT

@nyc1 wrote:
Contact the Social Team. They are very helpful.
I'll check to see if I have their email address.

@grooms

QVCSocialTeam@QVC.com

Include your order info. with your inquiry

Re: TSV JUST BAGELS

Susan-QVC — Thu, 04 Feb 2021 13:15:01 GMT

@grooms wrote:

Order *************** the special value of the day for the Just Bagels I ordered early in the morning. I ordered thge Sweet Flavor, auto delivery. My estimated delivery date is Feb. 5th. The web page still does not show the item has been shipped - why? These are made fresh and I was counting on them to be here by Super Bowl since I ordered early and I live on the West Coast so they need to be shipped out earllier than the East and Mid-West. We have bought all the cream cheeses and ready for these bagels that are suppose to be so good. I sure hope and pray QVC is not messing around and will meet the delivery date being we were going to serve them for Super Bowl on Sunday. I would call CS but you can never get through so hopefully someone reads this and can give me some information.....I will be so disappointed.

@grooms Let me take a look at the order. Susan

Re: TSV JUST BAGELS

Susan-QVC — Thu, 04 Feb 2021 14:12:13 GMT

@Susan-QVC wrote:

@grooms wrote:

Order *************** the special value of the day for the Just Bagels I ordered early in the morning. I ordered thge Sweet Flavor, auto delivery. My estimated delivery date is Feb. 5th. The web page still does not show the item has been shipped - why? These are made fresh and I was counting on them to be here by Super Bowl since I ordered early and I live on the West Coast so they need to be shipped out earllier than the East and Mid-West. We have bought all the cream cheeses and ready for these bagels that are suppose to be so good. I sure hope and pray QVC is not messing around and will meet the delivery date being we were going to serve them for Super Bowl on Sunday. I would call CS but you can never get through so hopefully someone reads this and can give me some information.....I will be so disappointed.

@grooms I have emailed our team that works with this Vendor to get you a ship date, we will follow up once we hear back.

Susan

Re: TSV JUST BAGELS

chlema — Thu, 04 Feb 2021 16:38:37 GMT

@grooms Early yesterday morning I received an email from UPS that my bagels would be delivered that day. Later yesterday, another email saying that there was a delay, shipping label created but no time line for delivery. At the top of the email was a notice that shipments were delayed due to the snowstorm. So far no new updates from UPS.

Re: TSV JUST BAGELS

Caffeina — Thu, 04 Feb 2021 18:23:01 GMT

@grooms

Your bagels might have been shipped, but not reflected on Q's site. I unexpectedly received mine this morning. Q's site still showed in process, and an estimated delivery of 2/5. Now, a few hours later, it shows shipped 2/4, estimated delivery of 2/5. I entered the tracking# from the label into the UPS site. There it shows they were shipped yesterday evening, 2/3.

Re: TSV JUST BAGELS

Susan-QVC — Thu, 04 Feb 2021 19:20:12 GMT

@Caffeina wrote:

@grooms

Your bagels might have been shipped, but not reflected on Q's site. I unexpectedly received mine this morning. Q's site still showed in process, and an estimated delivery of 2/5. Now, a few hours later, it shows shipped 2/4, estimated delivery of 2/5. I entered the tracking# from the label into the UPS site. There it shows they were shipped yesterday evening, 2/3.

@Caffeina & @grooms Unfortunateley we have been seeing this with other food items also, it's been reported.

Susan

Re: TSV JUST BAGELS

grooms — Fri, 05 Feb 2021 00:44:46 GMT

QVC Susan

I sure hope you are right. I know occasionally things I have purchased show on one day it being shippepd and getting it the next day. Now when I go to look, it is still not showing it has been shipped.....don't know what is wrong with this website? I sure sure hope I will get the bagel tomorrow, Feb.5th or even Saatrday Feb. 6th in time for Super Bowl. Thank you.

Re: TSV JUST BAGELS

Lucylu12 — Fri, 05 Feb 2021 17:54:52 GMT

I orders them on 12/27 and they have been in process for 10 days. Emailed the social team but haven't heard back yet.

Re: TSV JUST BAGELS

chlema — Sat, 06 Feb 2021 18:39:08 GMT

Still no bagels. UPS says they have printed a label but not received merchandise yet. I wonder where the bagels are? If they were really on their way to UPS I imagine they are moldy by now, boo. If they haven't been baked yet and will still be sent out sure would like to know.

Re: TSV JUST BAGELS

Scooty — Sun, 07 Feb 2021 00:59:17 GMT

I ordered item no.M67539 (bialys) on Jan 26. QVC's order status says it shipped February 6 (today) and arrived February 3 (Wednesday). The last line of the order status dated February 6 says "shipper created label. UPS has not received the package yet". My credit card was charged on January 26. Good luck getting your order.