topic Re: Can't turn off closed caption? in Customer Care

Can't turn off closed caption?

DTChef — Tue, 08 Nov 2016 06:27:38 GMT

Hello All,

Since the update, when watching QVC live only on my roku smart tv, I am unable to remove the closed captions from the middle of the screen. It's extremely annoying to watch this way. Yes the CC is off on my tv, and there is no option on the app that I see to turn it off... Help?

Re: Can't turn off closed caption?

ValuSkr — Tue, 08 Nov 2016 12:31:00 GMT

I don't know about the app but when I watch on my computer, there's a "CC" icon in the lower right corner of the screen. Click to turn captions on or off.

Re: Can't turn off closed caption?

Susan-QVC — Tue, 08 Nov 2016 13:17:02 GMT

@DTChef

I am sorry to hear this is happening, I know how frustrating this must be. I did a quick google search, check out the link below, hopefully it will help

Susan Q-Social

https://support.viki.com/hc/en-us/articles/204791420-Roku-How-do-I-turn-subtitles-on-off-