topic Re: Question about changing waitlist item color in Customer Care

Question about changing waitlist item color

Karlakaye — Sun, 31 Jan 2021 14:38:20 GMT

I waitlisted a jacket last week on sale with free shipping. Today it shows available in every size in another color I liked (which was ALL sold out when I purchased---go figure!). Anyway, can I change the color and get one that's available now and still get the lower price and free shipping?? TIA

Re: Question about changing waitlist item color

Magny — Sun, 31 Jan 2021 14:45:14 GMT

I have tried to edit several of my purchases, but any change by me reverted back to current price, not the sale price & not the free shipping. Better to call CS & make sure they understand what it should be when they change it. Writing to the social team also works, but must be carefully spelled out.

Re: Question about changing waitlist item color

Kim-QVC — Sun, 31 Jan 2021 14:52:11 GMT

@Karlakaye wrote:

I waitlisted a jacket last week on sale with free shipping. Today it shows available in every size in another color I liked (which was ALL sold out when I purchased---go figure!). Anyway, can I change the color and get one that's available now and still get the lower price and free shipping?? TIA

KK

Hi @Karlakaye thank you for posting with us here in our Community forums today. I reviewed your account and the recently WL jacket - the only color available in that size is the green. Please email us at QVCSocialTeam@qvc should you need us to assist, thank you. Kim

Re: Question about changing waitlist item color

CAcableGirl2 — Sun, 31 Jan 2021 15:13:24 GMT

@Magny That happened to me, I changed the size on a waitlist order, and it went to the higher price, so call customer service, and they'll be able to take care of it.

Re: Question about changing waitlist item color

Love my grandkids — Sun, 31 Jan 2021 16:11:39 GMT

@CAcableGirl2 You likely didn't notice but Kim from the Social Team responded to her

Re: Question about changing waitlist item color

Karlakaye — Sun, 31 Jan 2021 21:40:14 GMT

@Kim-QVC Thanks so much!