topic Re: CUSTOMER SERVICE in Customer Care

CUSTOMER SERVICE

weight watcher — Mon, 25 Jan 2021 01:43:27 GMT

i have been trying to reach customer service all day today usuccessfully and this evening they won't even connect you because of 'heavy volume'. I have quite a few items that I purchased at a higher price then is now posted. I hope I'll be able to get through tomorrow because there's quite a bit of money at stake.

Re: CUSTOMER SERVICE

Kachina624 — Mon, 25 Jan 2021 01:58:31 GMT

@weight watcher. Contact the mods at qvcsocialteam@qvc.com listing order numbers.

Re: CUSTOMER SERVICE

Susan Louise — Mon, 25 Jan 2021 01:58:51 GMT

@weight watcher wrote:
i have been trying to reach customer service all day today usuccessfully and this evening they won't even connect you because of 'heavy volume'. I have quite a few items that I purchased at a higher price then is now posted. I hope I'll be able to get through tomorrow because there's quite a bit of money at stake.

@weight watcher I used QVC chat a few times today. I also had many orders that needed price adjustments. The CS reps were great. I think the total credit I got was about $160-$170.

Just for 2 pairs of Reebok sneakers I got back $20...$10 each.

Happy Camper!

Re: CUSTOMER SERVICE

mrsgoofy — Mon, 25 Jan 2021 03:19:14 GMT

I have used Live Chat several times lately and have been very pleased with the results. In fact, I used them twice today and one of the times I was number 50 in line but within 10 minutes, I was being helped. These were both for credits and they were taken care of quickly. Highly recommend Live Chat

Re: CUSTOMER SERVICE

rms1954 — Mon, 25 Jan 2021 06:12:36 GMT

I just did a live chat and was the only one in the queue. Didn't have to wait.