topic Re: Last Purchase at QVC in Customer Care

Last Purchase at QVC

Azuresky — Thu, 21 Jan 2021 01:06:24 GMT

I've been away for awhile due to a serious illness. I recently started purchasing again due to immune suppression and not being able to shop in person. Today I ordered a Martha Stewart rug because of work needed on my poor home. After placing my order I went online and found the rug much cheaper with free shipping. I immediately tried to cancel my order and it was in process and wouldn't let me cancel, I had also been charged shipping. I called and asked that my order be cancelled so I could order it elsewhere. The Representative said sorry that wasn't possible, when I asked for the free shipping at least they said no it was excluded. I asked where that was stated, and they couldn't tell me. How would this hurt QVC to help with this? Other businesses would have made an exception. This is definitely not the QVC that I used to shop all the time. This is my last purchase with QVC.

Re: Last Purchase at QVC

Foxxee — Thu, 21 Jan 2021 00:48:59 GMT

Try emailing QVCSocialTeam@QVC.com with your order number to see if anyone can help you there. Can't guarantee anything, though.

Re: Last Purchase at QVC

happycat — Thu, 21 Jan 2021 00:51:16 GMT

@Azuresky wrote:
I've been away for awhile due to a serious illness. I recently started purchasing again due to immune suppression and not being able to shop in person. Today I ordered a Martha Stewart rug because of work needed on my poor home. After placing my order I went online and found the rug much cheaper with free shipping. I immediately tried to cancel my order and it was in process and wouldn't let me cancel, I had also been charged shipping. I called and asked that my order be cancelled so I could order it elsewhere. The Representative said sorry that wasn't possible, when I asked for the free shipping at least they said no it was excluded. I asked where that was stated, and they couldn't tell me. How would this hurt QVC to help with this? Other businesses would have made an exception. This is definitely not the QVC that I used to shop all the time. This is my last purchase with QVC.

I thought we had a certain amount of time to cancel an order?

Maybe a moderator will see your message and reply, good luck. I think you should have been able to have cancelled it

Re: Last Purchase at QVC

Lucylu12 — Thu, 21 Jan 2021 00:54:11 GMT

@Foxxee wrote:
Try emailing QVCSocialTeam@QVC.com with your order number to see if anyone can help you there. Can't guarantee anything, though.

I agree email the social team with your information. They are the absolute best at handling situations. Never been disappointed.

Re: Last Purchase at QVC

Azuresky — Thu, 21 Jan 2021 01:08:27 GMT

Thank you for your reply Foxxee, I appreciate your suggestion! Please take care.

Re: Last Purchase at QVC

Azuresky — Thu, 21 Jan 2021 01:00:44 GMT

Thank you Happycat01. I thought so too, I was shocked at the speed that it was placed in process. Especially since it takes longer to receive things. It's so nice to hear from you, I have missed the forums

Re: Last Purchase at QVC

happycat — Thu, 21 Jan 2021 01:32:06 GMT

@Azuresky wrote:
Thank you Happycat01. I thought so too, I was shocked at the speed that it was placed in process. Especially since it takes longer to receive things. It's so nice to hear from you, I have missed the forums

I'm glad you are back, and I hope you are feeling much better.

Re: Last Purchase at QVC

Azuresky — Thu, 21 Jan 2021 05:17:02 GMT

Thank you Happycat01! I am feeling better. I took Foxxee's advice, I emailed the Social Team and Paulette is going to take care of it for me. I have missed everyone here, and I'm so glad to be back. Take care.

Re: Last Purchase at QVC

Azuresky — Thu, 21 Jan 2021 05:22:02 GMT

Thank you Foxxee! I took your advice and emailed the Social Team. Paulette responded very quickly, and she is taking care of this for me. I really appreciate you and the other posters help! Please take care

Re: Last Purchase at QVC

RespectLife — Thu, 21 Jan 2021 15:05:52 GMT

I'm sorry but QVC has NEVER had a policy allowing for cancellations. It has never been stated or posted.

Sometimes you can, sometimes you can't but QVC has never made promises that you can do so. It really isn't their fault you changed your mind, even though it was for good reasons.

I agree, see if the Moderators can help you. If it is too late to cancel, you will have to return it. Use their return label and have USPS pick it up at your front door. Totally contactless and easy!

Re: Last Purchase at QVC

busymom22 — Thu, 21 Jan 2021 15:21:45 GMT

While QVC has never had an official cancellation policy, usually an item that was ordered within a short time (hours) could be cancelled as long as it did not go "in process".

The problem now is that QVC immediately puts your item "in process" even though often there are huge shipping delays (or you don't even end up getting your item). To me this is wrong.

I wonder if this is something they updated their system to do to keep more sales and stop people from cancelling.

Re: Last Purchase at QVC

docsgirl — Thu, 21 Jan 2021 17:40:55 GMT

That has happened to me on one or two occasions. This is what I did: when the package arrived either via the post office or UPS, I didn't accept it. They put it back on the truck and returned it to QVC and I didn't have to pay for a return. You can always try that. In the event you are not home when it arrives, don't open it but either give it to your postal work or take it to the post office. If it arrives via UPS, you can call them and ask them to pick it up. Good luck. docsgirl

Re: Last Purchase at QVC

ScrapHappy — Fri, 22 Jan 2021 14:58:39 GMT

I haven't been able to cancel an item after ordering, even if I changed my mind 5 minutes later. I'm told, " it's too far along in processing." Huh? What? I just ordered it 5 minutes ago?! Last year I ordered the Jockey Bra TSV. Ordered 2 sets of 2. One came, they other kept getting delayed....many emails about problems, etc. After more than a month I called CS and I guess agreed with me, it's not coming and said they would cancel the second set. Yes, cancel the second set. Imagine my surprise when about a week later, the second set came in the mail. Go figure.

Re: Last Purchase at QVC

Lali1 — Fri, 22 Jan 2021 15:04:42 GMT

This is the most annoying and maddening thing besides their slow shipping. It was not always this way. There is no way things go straight into process of shipping when nothing ships right out. It's one of the many things that makes me shop Qvc less than I ever I did before. What if we get further info about the size of something or prefer a different color? You know they're always pounding it in us that you'd better grab things before they sell out.

Re: Last Purchase at QVC

Effie54 — Fri, 22 Jan 2021 15:08:22 GMT

@Lali1 wrote:
This is the most annoying and maddening thing besides their slow shipping. It was not always this way. There is no way things go straight into process of shipping when nothing ships right out. It's one of the many things that makes me shop Qvc less than I ever I did before. What if we get further info about the size of something or prefer a different color? You know they're always pounding it in us that you'd better grab things before they sell out.

Agreed. You could go on line and there was the option to "cancel order" for several hours (or until the item was really processed).