topic Re: HELP @QVC SOCIAL TEAM in Customer Care

HELP @QVC SOCIAL TEAM

Spurt — Wed, 11 Nov 2020 19:41:33 GMT

Hi Social Team,

Back on 10/17 I received a package from QVC, it had my mailing label with my name and address, but inside was someone else's invoice and order.

I contacted CS and explained the situation, they said they annotated my file. On 10/18 I had USPS pick it up using the QVC return label. In addition I had a second QVC return in a separate box. QVC did get the return on the second item in a separate package and I got a refund on that item. However, I never got the item nor a refund for the incorrect order mixup and I want a refund.....

I sent an email to the Social Team's email address on 11/09 with the specific details and order number etc.

Thank you for your help...

Re: HELP @QVC SOCIAL TEAM

Anonymous — Wed, 11 Nov 2020 19:23:16 GMT

Hi @Spurt I am so sorry, we must not have received the email. Please email the order numbers and information concerrning the returns to QVCSocialTeam@QVC.com so we can look into this for you.

Re: HELP @QVC SOCIAL TEAM

Spurt — Wed, 11 Nov 2020 19:39:51 GMT

@Anonymous wrote:
Hi @Spurt I am so sorry, we must not have received the email. Please email the order numbers and information concerrning the returns to QVCSocialTeam@QVC.com so we can look into this for you.

@Anonymous

Thank you Alice for your help. I sent another email.

Re: HELP @QVC SOCIAL TEAM

Spurt — Wed, 11 Nov 2020 19:54:39 GMT

@Spurt wrote:
@Anonymous wrote:
Hi @Spurt I am so sorry, we must not have received the email. Please email the order numbers and information concerrning the returns to QVCSocialTeam@QVC.com so we can look into this for you.

@Anonymous

Thank you Alice for your help. I sent another email.

@Anonymous

Thank you for getting it all straightened out---your TERRIFIC!

Re: HELP @QVC SOCIAL TEAM

Tylerpoo — Wed, 20 Jan 2021 22:21:45 GMT

Can someome please contact me regarding credit card rewards issues. Thanks

Re: HELP @QVC SOCIAL TEAM

SharkE — Thu, 21 Jan 2021 02:25:03 GMT

send offline email to QVCSocialTeam@qvc.com