topic Re: Misleading in Customer Care

Misleading

deew58 — Tue, 19 Jan 2021 17:42:25 GMT

I had a $40 promo credit for opening a Qcard account. I placed an order, the credit was automatically used, the item did not work out and was returned. The $40 credit is forfeited once you return an item used on a credit. I've never heard of anything so stupid, or misleading. I cancelled the card, and am cancelling my QVC account. If truth be told, I don't think I've ever ordered anything from here that I didn't have to return, wasn't overpriced, or regretted purchasing later. Good riddance.

Re: Misleading

KingstonsMom — Tue, 19 Jan 2021 17:46:42 GMT

Sorry, but that info is clearly stated in the terms for these offers.

Your fault if you didn't read the terms, no one else's.

ETA: Right back atcha'.....

Re: Misleading

geezerette — Tue, 19 Jan 2021 17:51:25 GMT

Anytime I've ever used coupons or credits with other retailers, if I return the purchase, the credit/coupon is always forfeited.

Re: Misleading

fthunt — Tue, 19 Jan 2021 17:53:33 GMT

I don't have a Q card - so don't know the rules - but doesn't seem fair nor honest to NOT receive that money/credit back on your card.

Have you called QVC for help? I certainly would.

Re: Misleading

Puppy Lips — Tue, 19 Jan 2021 17:59:15 GMT

That does not sound fair to me either. I don't and won't have a Q card. I guess anyone who wants to use that credit better buy something they are sure they won't return, like SOCKS or something!

Re: Misleading

KingstonsMom — Tue, 19 Jan 2021 18:05:30 GMT

@fthunt wrote:
I don't have a Q card - so don't know the rules - but doesn't seem fair nor honest to NOT receive that money/credit back on your card.
Have you called QVC for help? I certainly would.

@fthunt

Regardless, it IS stated in the terms that if you use the credit on an item, then return the item, you forfeit the credit.

Can you imagine the cost involved to keep track of all of that? Computer programming costs aren't cheap!

It would cost ALL of us buyers more, by increasing QVC's costs, which would naturally be compensated by an increase in prices.

Any business would.

Re: Misleading

GenXmuse — Tue, 19 Jan 2021 18:09:50 GMT

I thought you already had a qcard

Re: Misleading

sunshine45 — Tue, 19 Jan 2021 18:11:32 GMT

@fthunt wrote:
I don't have a Q card - so don't know the rules - but doesn't seem fair nor honest to NOT receive that money/credit back on your card.
Have you called QVC for help? I certainly would.

it has nothing to do with the QCARD and you get all the money you paid back (except for your shipping/return shipping if there was nothing wrong with the item.)

this is a Q account credit, NOT a QCARD credit when it is used.

the terms are clearly stated in the fine print when you apply for the card and get the credit.

Re: Misleading

rockygems123 — Tue, 19 Jan 2021 18:40:23 GMT

@fthunt wrote:
I don't have a Q card - so don't know the rules - but doesn't seem fair nor honest to NOT receive that money/credit back on your card.
Have you called QVC for help? I certainly would.

@fthunt

If it's clearly stated in the rules of the promotion what purpose is there in calling CS?

Re: Misleading

rms1954 — Tue, 19 Jan 2021 18:42:38 GMT

@deew58 wrote:
I had a $40 promo credit for opening a Qcard account. I placed an order, the credit was automatically used, the item did not work out and was returned. The $40 credit is forfeited once you return an item used on a credit. I've never heard of anything so stupid, or misleading. I cancelled the card, and am cancelling my QVC account. If truth be told, I don't think I've ever ordered anything from here that I didn't have to return, wasn't overpriced, or regretted purchasing later. Good riddance.

You're fault for not taking the time to read. It's your responsibility. You would expect $40 back when there was no $40 out of your pocket????? That's wrong. You're wrong.

Re: Misleading

NickNack — Tue, 19 Jan 2021 18:43:21 GMT

Other businesses do this, too. Pottery Barn is the one that comes to mind. I get Rewards with them, and if I return something the reward is forfeited. Loft does the same thing. I think that's just standard.

Re: Misleading

Etoile308 — Tue, 19 Jan 2021 18:45:37 GMT

Like others have stated, there is nothing misleading. Terms were clearly spelled out.

Re: Misleading

ValuSkr — Tue, 19 Jan 2021 18:54:35 GMT

@geezerette wrote:
Anytime I've ever used coupons or credits with other retailers, if I return the purchase, the credit/coupon is always forfeited.

It doesn't work like that at Target. Target refunds full purchase price, before coupons. They expect, of course, that people won't abuse their policy.

Re: Misleading

geezerette — Tue, 19 Jan 2021 19:00:44 GMT

@ValuSkr wrote:
@geezerette wrote:
Anytime I've ever used coupons or credits with other retailers, if I return the purchase, the credit/coupon is always forfeited.
It doesn't work like that at Target. Target refunds full purchase price, before coupons. They expect, of course, that people won't abuse their policy.

@ValuSkr

I no longer shop at Target, so I didn't know this about them.

Good deal!👍

Re: Misleading

ValuSkr — Tue, 19 Jan 2021 19:02:17 GMT

I think it's a poor policy, even if it's expressly stated.

It would be better to put a $40 credit on the customer's QCard account, independent of a specific purchase. Then, if an item is returned, the $40 credit would still exist. If Q is worried about a customer earning $40 wrongfully - by making a purchase intending to return it, it can award the credit only after the return period has lapsed.

Re: Misleading

riley1 — Tue, 19 Jan 2021 22:36:30 GMT

@deew58 - There is nothing misleading about it. There are many retailers that do the same thing. If you purchase the item and then return it, the deduction is made at time of return.

Why do you think you are entitled to the money if you returned the item?

I would suggest you read the Terms & Conditions on all the online shoppiing sites you visit. If you are doing in person shopping, I would ask at the register before you purchase the item.

Re: Misleading

Sage04 — Wed, 20 Jan 2021 00:52:50 GMT

As far as I know most Merchants do the same. The first time it happened to me years ago at a Store, I didn't understand why.

Cancelling a Card? So what? Stop shopping at QVC, so what? Just do it. I hate when people keep announcing what they plan to do.

Wow!! now I feel better.