topic Re: ORDER CONFIRMATION & SHIPMENT CONFIRMATION EMAILS in Customer Care

ORDER CONFIRMATION & SHIPMENT CONFIRMATION EMAILS

~Shilo~ — Thu, 14 Jan 2021 19:59:36 GMT

Since the beginning of my QVC Journey years ago whenever I placed an order I would receive a Confirmation Email within 15 minutes...

Then when my order was shipped I would receive a Shipment Confirmation email..

The 2 orders I have placed so far this year I have NOT received any emails..

I called Customer Service & they had no answers..

In fact my first order arrived on my porch yesterday & still NO confirmation email..

Is anyone else having these issues or know why QVC has stopped sending

out these 2 particular emails??

Thanks in advance for any help & replies....

Re: ORDER CONFIRMATION & SHIPMENT CONFIRMATION EMAILS

Lipstickdiva — Thu, 14 Jan 2021 21:45:57 GMT

I placed my first order of the year on January 9th and rec'd an e-mail immediately that my order was received. I just checked because I hadn't rec'd a shipping e-mail but my order is still in process with an EDD of today. LOL

Re: ORDER CONFIRMATION & SHIPMENT CONFIRMATION EMAILS

riley1 — Thu, 14 Jan 2021 22:35:01 GMT

Not had any problems. Maybe check your settings/preferences - don't know if that will help at all.

Re: ORDER CONFIRMATION & SHIPMENT CONFIRMATION EMAILS

Sage04 — Fri, 15 Jan 2021 01:17:27 GMT

Placed an order on Jan 8th and received "an order confirmation" email. Then on the 11th I received "your order has shipped" email along with a tracking number. Checked on the 12th and it said out for delivery. UPS was in the area so they delivered the package.

I've always received an email letting me know what's happening, even one that says "your package was delivered"

Re: ORDER CONFIRMATION & SHIPMENT CONFIRMATION EMAILS

millieshops — Fri, 15 Jan 2021 01:23:45 GMT

@~Shilo~ they haven’t stopped sending those notices. I’ve had 2 successful orders in the first 12 days of 2021. I had order confirmations and shipment confirmations for both. Wonder why they are random.

Re: ORDER CONFIRMATION & SHIPMENT CONFIRMATION EMAILS

~Shilo~ — Fri, 15 Jan 2021 04:43:20 GMT

Thanks to each one of you who took time to reply..

My 2nd order was delivered today and this time with NO receipt/sales slip or

whatever you call it in case I need to return the item..

Have NO CLUE what is going on with QVC but things sure have changed..

Re: ORDER CONFIRMATION & SHIPMENT CONFIRMATION EMAILS

Nataliesgramma — Fri, 15 Jan 2021 16:38:50 GMT

I am signed up with UPS My Choice so I usually get a notification that something has shipped from them first....

I also get an email from Qvc right after I place an order...

On things getting backordered or put on a waitlist...no...

I wish they would stop the emails of item "Picked just for me" and "Something you like is back in stock"....NONE of the items in those emails have anything I like or want in my size....

Re: ORDER CONFIRMATION & SHIPMENT CONFIRMATION EMAILS

RespectLife — Fri, 15 Jan 2021 15:27:23 GMT

@~Shilo~ wrote:
Thanks to each one of you who took time to reply..

My 2nd order was delivered today and this time with NO receipt/sales slip or
whatever you call it in case I need to return the item..

Have NO CLUE what is going on with QVC but things sure have changed..

@~Shilo~

I place a lot of orders. i am getting an email conf and an email shipping conf. Always.

No packing slips/invoices is NOT new. This has been going on for quite a while now and doubt it will change.

Direct shipments from vendors is one reason no invoices are included.

QVC is not the only one trending away from Packing slips and in box invoices.

Target, Wally, BBB, Amazon, Dicks, and about a dozen more vendors have not included those with any of my orders.

You have access to your invoice and return form online. If you don't have a printer, you will need to ask C/S or the moderators to snail mail it to you.

I highly doubt this will change as it is cost effective and more orders are being shipped directly and not from a QVC warehouse.

If Amazon doesn't include invoices/packing slips...I don't think other vendors are going back to it.

Re: ORDER CONFIRMATION & SHIPMENT CONFIRMATION EMAILS

Stef in FL — Fri, 15 Jan 2021 19:12:35 GMT

I too have stopped receiving emails from QVC with order details.
Placed an order today 1/15/21 - msg on screen said I would receive email with order details - I did not.
I have NO Spam filters or any email settings trapping these messages.
I called customer service 2 months ago - they supposedly changed my settings to receive the emails again. And I checked the settings before placing the oder.
I resorted to paying with paypal, so I would get some type of email for my order.
Long time customer - 10+ years - frustrating - please fix this issue! Thanks, Stephanie

Re: 1/18/21 - ORDER CONFIRMATION & SHIPMENT CONFIRMATION EMAILS

Stef in FL — Tue, 19 Jan 2021 00:12:25 GMT

Another order placed - 1/18/21 - msg on QVC screen says email will be sent (my correct email address is listed)

Still no emails coming out. No junk filters, no spam, nothing trapping it out at the AOL. side of things.

QVC - please fix! Thanks

Re: ORDER CONFIRMATION & SHIPMENT CONFIRMATION EMAILS

MalteseMomma — Tue, 19 Jan 2021 12:30:52 GMT

@~Shilo~

This happened to me with 2 food orders.

They came immediately,within 2 days and very unexpected

I had to call CS many times to tell them I had already got my orders and NOT to ship another order as they were still saying ITP for weeks on my acct.

Re: 1/18/21 - ORDER CONFIRMATION & SHIPMENT CONFIRMATION EMAILS

Stef in FL — Sun, 28 Feb 2021 17:58:54 GMT

Great news! I placed an order last night (2/27/21) and received a confirmation email from QVC. First one in months!
Hopeful this process is now back to working normally.

I appreciate QVC taking action on this!