topic Re: Return policy is deceiving in Customer Care

Return policy is deceiving

TeriLW — Thu, 07 Jan 2021 19:10:40 GMT

I purchased Apple airpods in August which was advertised as a Christmas gift. I gave these airpods as a Christmas gift. The recipient did not want them, I understand that I cannot return after 30 days. I do not remember anyone stating there was only a 30 day return during the presentation or else I obviously would not have purchased for Christmas! There was nothing on the invoice about a 30 day policy. I called customer service on 1/7 and was hung up on the first time. Called back and Menobia tried to help me but since it was not purchased during Christmas in July I could return and get $111 refund but I paid $199. These have not been opened. I cannot even find an email for QVC

Re: Return policy is deceiving

nyc1 — Thu, 07 Jan 2021 19:14:16 GMT

@TeriLW Did you emial the SOCIAL TEAM? They are very helpful if you have a legitimate complaint. SOCIAL.TEAM@QVC.COM

Re: Return policy is deceiving

TeriLW — Thu, 07 Jan 2021 19:15:33 GMT

Thank you!

Re: Return policy is deceiving

Foxxee — Thu, 07 Jan 2021 19:18:33 GMT

QVC's Christmas January 31 return for gifts began on September 12.

So, I'm surprised QVC would accept them at all after 30 days.

You can email QVCSocialTeam@QVC,com with your order number to see if someone there can help you.

Re: Return policy is deceiving

Kachina624 — Thu, 07 Jan 2021 19:18:55 GMT

You can email our moderators at qvcsocialteam@qvc.com with questions but it sounds as though yours have been answered. The return policy is everywhere, both on this website and on your invoice. Best to be assured of it BEFORE purchasing from any retailer.

Re: Return policy is deceiving

KingstonsMom — Thu, 07 Jan 2021 19:24:39 GMT

@TeriLW

That's the problem with posting the same thread in multiple forums (which is against the Community Standards of use, BTW), but also you don't see the responses on the other thread you posted about the same issue.

Re: Return policy is deceiving

rms1954 — Thu, 07 Jan 2021 21:00:33 GMT

@KingstonsMom wrote:
@TeriLW

That's the problem with posting the same thread in multiple forums (which is against the Community Standards of use, BTW), but also you don't see the responses on the other thread you posted about the same issue.

Obviously OP clearly does not read policy terms and conditions.

Re: Return policy is deceiving

Lipstickdiva — Fri, 08 Jan 2021 17:37:23 GMT

QVC has probably already started talking about gifts for next Christmas but that doesn't mean that if you take the plunge, you can return them next January if the receiver doesn't like them.

It is my understanding that anything purchased during Christmas in July programming or any other holiday programming during subsequent months but prior to September 12th when the holiday return policy went into effect, can be returned until the end of this month. If they were purchased during a regular program but the host mentioned they would make a nice gift, unfortunately you are probably out of luck.

Re: Return policy is deceiving

Caffeina — Fri, 08 Jan 2021 23:56:43 GMT

@TeriLW

On the lower left of my invoices it says, "See Back For Return Instructions." The first thing on the back is the return policy.

Re: Return policy is deceiving

BABYBAN — Sat, 09 Jan 2021 16:38:20 GMT

They did away with there email service, you can only call or do a live chat

Re: Return policy is deceiving

Wadkins101 — Sat, 12 Jun 2021 17:19:15 GMT

What a rip off!!! Customers have to pay for original shipping ($3.50-$5.50)and handeling and the return ($6.95)! That could be $12 to send an item back. No thank you...people shop elsewhere.