topic IRe: Return Being Returned To Me in Customer Care

Return Being Returned To Me

brandy77 — Thu, 31 Dec 2020 03:07:07 GMT

I have shopped at QVC for many years and this has never happened to me before. I ordered some lounge dresses, but had to return them. I used the return label attached to the invoice and the dresses were in their original packaging. Yesterday I thought the refund should be showing up soon and went to check on it. I was told the dresses were being sent back to me. I spoke to several customer service reps on the phone, chat, and even emailed the social team but no one seems to care. They certainly showed me how much they care about a longtime customer.

As best I can tell from the various things I was told, whoever processed this return decided that the dresses could not be located on my account so sent them back to me, however the billing department certainly has no trouble locating them, they show right up in order history, and I filled out the return form like I always do, so the info should be right there. I'm so upset by this, also by the fact that I am going to have to pay the next easy payments because of this mess when I returned them in plenty of time so I should not have had to do that. I did nothing wrong, made no mistakes, the dresses are well within the returns window, and I had a completely valid reason for returning them. One rep I spoke with even told me if I return the dresses again this is likely to happen again. So am I stuck having to pay for something I don't want? Does anyone know how to handle this?

Re: Return Being Returned To Me

Etoile308 — Thu, 31 Dec 2020 03:13:47 GMT

Did you make the purchase with a credit card? If so, I would make one more attempt contacting the Social Team including the purchase order number, and if you can't get satisfaction then dispute the charge with your credit card company.

Re: Return Being Returned To Me

santorini — Thu, 31 Dec 2020 03:14:36 GMT

I wonder if you might have possibly used the wrong label. For some reason, on most of my order receipts/labels included in the package, there is a label attached that shows from QVC to ME! There is also another one that is for shipping back to QVC. I once used the wrong label and got the package back in a couple of days. I then had to send it back using the actual (correct) return label.

Re: Return Being Returned To Me

spent2much — Thu, 31 Dec 2020 03:15:56 GMT

YES! Copy and paste your post in an email and send it to:

QVCSocialTeam@qvc.com

They respond quickly and are VERY helpful!!! Include item # and order #.

Re: Return Being Returned To Me

Kachina624 — Thu, 31 Dec 2020 03:19:19 GMT

@brandy77. I have a feeling some information is missing here. When did you purchase these items? I'm guessing it was before September 12th. I didn't know QVC sold lounge dresses. If the social team can't solve your problem, nobody can. What did they tell you?

IRe: Return Being Returned To Me

brandy77 — Thu, 31 Dec 2020 03:17:57 GMT

@santorini No, no chance of that at all, I didn't have any other labels or invoices out at the same time as I was preparing this return, and I always write down the tracking#s on the part of the invoice I keep and the date. All is correct.

Re: Return Being Returned To Me

skatting44 — Thu, 31 Dec 2020 03:17:57 GMT

contact your credit card company to see if they might interceede or have suggestions.

Re: Return Being Returned To Me

Melvin-QVC — Thu, 31 Dec 2020 03:21:45 GMT

@brandy77 wrote:

I have shopped at QVC for many years and this has never happened to me before. I ordered some lounge dresses, but had to return them. I used the return label attached to the invoice and the dresses were in their original packaging. Yesterday I thought the refund should be showing up soon and went to check on it. I was told the dresses were being sent back to me. I spoke to several customer service reps on the phone, chat, and even emailed the social team but no one seems to care. They certainly showed me how much they care about a longtime customer.

As best I can tell from the various things I was told, whoever processed this return decided that the dresses could not be located on my account so sent them back to me, however the billing department certainly has no trouble locating them, they show right up in order history, and I filled out the return form like I always do, so the info should be right there. I'm so upset by this, also by the fact that I am going to have to pay the next easy payments because of this mess when I returned them in plenty of time so I should not have had to do that. I did nothing wrong, made no mistakes, the dresses are well within the returns window, and I had a completely valid reason for returning them. One rep I spoke with even told me if I return the dresses again this is likely to happen again. So am I stuck having to pay for something I don't want? Does anyone know how to handle this?

I'm sorry this happened. Please email us at QVCSocialTeam@qvc.com with the order number and we will take it from there.

Re: Return Being Returned To Me

brandy77 — Thu, 31 Dec 2020 03:23:21 GMT

@spent2much I emailed them repeatedly yesterday, the rep I got didn't even act like he wanted to help, he didn't want to tell me why, just that an explanation would be included with the return and I should read it carefully. I only found out what had happened by finally getting someone nice on the phone, but she couldn't help really and told me this is likely to happen again if I try another return. I'm sorry to sound so frustrated but I don't see what the problem is, I bought the dresses, I can supply the order#, the dresses were returned in their original packaging, using the label attaached to the invoice, and I have a valid reason. They are acting like I did something wrong! I hate this feeling!

I am largely homebound and I love shopping with QVC, it's very convenient for me and they have many things I like, I keep most of what I buy, so I don't why they're doing this. The only thing I can think of is the dresses sold out shortly after I bought them. Maybe they just don't want them back?

Re: Return Being Returned To Me

Venezia — Thu, 31 Dec 2020 03:27:13 GMT

@brandy77 - Melvin has replied to you. Email the address he gave you. The mods are the best customer service reps. They'll get it sorted for you!

Re: Return Being Returned To Me

brandy77 — Thu, 31 Dec 2020 03:27:41 GMT

@Kachina624 I'm sorry if you think I'm being in any way dishonest. The dresses were purchased on November 29th, I just used the term lounge dress because that is what they're called here, I guess maxi dresses is the more appropriate word.

That's why I normally don't post on these forms, someone always has to say something unkind or suggesting a dishonest motive. I'll try the social team again. Thank you to everyone who tried to help.

Re: Return Being Returned To Me

Kachina624 — Thu, 31 Dec 2020 03:33:21 GMT

@brandy77. I'm sorry if you felt insulted but we hear a lot of wild tales here. Send an email to Melvin as he requested with your order #, and if there was a mistake, he'll fix it.

Re: Return Being Returned To Me

brandy77 — Thu, 31 Dec 2020 03:35:34 GMT

@Kachina624 Thank you I have just emailed him. I came here with a genuine desire for help, if I concealed or distorted facts that would be rather pointless. Thank you to everyone who tried to help, fingers crossed that Melvin can.

Re: Return Being Returned To Me

Kachina624 — Thu, 31 Dec 2020 03:37:50 GMT

@brandy77. Let us know how your saga ends.

Re: Return Being Returned To Me

Venezia — Thu, 31 Dec 2020 03:40:04 GMT

@brandy77 - I know this won't help but just know that "stuff happens" Several years ago I had an experience with HSN that stopped me shopping with them for years.

I ordered a pair of boots in chestnut, they sent me black. I returned them the same day stating that and it took me months, six frustrating calls to their CS and finally a registered letter to CEO Mindy Grossman (who never replied) to get a refund.

In the meantime the boots got sent back to me twice and the box got more and more beat up! The reason given was that it was past the 30-day return period even though they went back the same day! I felt like I was talking to a brick wall.

So, yes, stuff really does happen. I hope the Social Team sorts it out for you.

Re: Return Being Returned To Me

nyc1 — Thu, 31 Dec 2020 03:49:10 GMT

@brandy77 @I just had the same thing happen to me with Perricone hand cream. It was returned within a couple of weeks of receiving, back in Nov and the reshipped to me last week, and just received! WTH.

Returning with a note inside the box. May alert the @Melvin-QVC @social team as well.

Re: Return Being Returned To Me

Love my grandkids — Thu, 31 Dec 2020 03:53:40 GMT

@brandy77 If Melvin can't help, one of the members of the Social Team hopefully can.

Re: Return Being Returned To Me

Memebell — Thu, 31 Dec 2020 03:58:59 GMT

It is so easy to use the wrong label and never even know it. I did that as well and my first reflex was the same as the OP. I am extremely observant now when I return using their label now.

Re: Return Being Returned To Me

brandy77 — Thu, 31 Dec 2020 04:00:34 GMT

I spoke with Melvin, basically all i can do is try to return the dresses again when they get back and in the meantime I get to keep paying for them and wait and see if the return is processed properly the second time around. Melvin was very kind, and I truly appeciate his efforts to help and the time he took to explain, but I am definitely not a happy customer and will be taking a break from shopping here for the time being.

Re: Return Being Returned To Me

brandy77 — Thu, 31 Dec 2020 04:38:04 GMT

@Memebell Actually it has been confirmed I did not use the wrong label, since I had written down the tracking numbers customer service checked them and confirmed I used the label sent with the dresses. I have the other half of it, the part I keep in my desk drawer, and it correctly lists the dresses, order#, and my address, everything is correct. If it didn't contain sensitive info I would gladly post a photo as proof.