topic Re: Easier Customer Service contact Method in Customer Care

Easier Customer Service contact Method

beckiL — Tue, 29 Dec 2020 23:31:19 GMT

I have an apparently lost order since I ordered on 12/12/20, which shows it shipped on 12/15/20 and a delivery date of 12/21/20. The item still has not arrived, cannot contact QVC support about the issue to see if it is lost or what the deal is. Has anyone else had their children's Christmas destroyed because of non-dellvered items?

Re: Easier Customer Service contact Method

mom2four0418 — Tue, 29 Dec 2020 23:41:32 GMT

@beckiL wrote:
I have an apparently lost order since I ordered on 12/12/20, which shows it shipped on 12/15/20 and a delivery date of 12/21/20. The item still has not arrived, cannot contact QVC support about the issue to see if it is lost or what the deal is. Has anyone else had their children's Christmas destroyed because of non-dellvered items?

There is no lack of a material gift that would ever destroy Christmas for my children.

Re: Easier Customer Service contact Method

Love my grandkids — Tue, 29 Dec 2020 23:46:43 GMT

@beckiL Where do I start? Back in October the media warned of extreme shipping delays and you wait until December 12 to order a Christmas gift? Bad planning.

And if a material gift ruined Christmas, there's something amiss. You should plan better.

And use this email to contact the Social Team:

QVCSocialTeam@qvc.com and give all your info, including the fact that you didn't order until Dec. 12!

Re: Easier Customer Service contact Method

mspatmac — Tue, 29 Dec 2020 23:55:17 GMT

What did it say when you hit the track my order? It displays what's going on with your package

Re: Easier Customer Service contact Method

vsmith53 — Tue, 29 Dec 2020 23:57:35 GMT

The Post Office, UPS, and Fedex have all been experiencing severe delays. This is due to hunting season, Thanksgiving and Christmas holidays, employees being absent due to Covid-19, increased online sales due to Covid-19, as well as the pre-Christmas snowfall on the East Coast which dumped 2-3 feet in many areas. All of this combined created delays of epic proportions!

Areas especially hard hit with delays include New York State, Pennsylvania (especially Philadelphia, Pittsburgh, and Harrisburg), and Florida.

I heard that the Post Offices are so backlogged that the mail and packages are piled up to the ceilings. With no more room inside the Post Office locations, tractor trailers must sit outside unloaded. Even if there was room inside the bulding to off-load the mail, there are insufficient employees available to do the work due to illness. Two days ago, I heard that in Pittsburgh, they were just that day unloading a truck full of mail from NOVEMBER 28. That is a month's worth of mail.

I also understand that UPS temporarily stopped making pickups from multiple large retailers. I watched the tracking on several of my packages and the tracking indicated "Waiting for pickup by UPS". This went on for days and days!

I am frustrated, too. However, we need to realize that the only thing we can do is be patient and understanding. Keep an eye on your tracking. USPS, UPS, and Fedex are working as quickly as possible to get our packages delivered. Eventually they will work through the backlog.

Re: Easier Customer Service contact Method

FancyPhillyshopper — Wed, 30 Dec 2020 00:03:27 GMT

Welcome New Poster. So sorry you are missing your gifts, but EVERYBODY knows you are exaggerating the situation.

In fact, we have a funny forum thread about how some people write in and claim their Christmas was ruined because of QVC.

If the gift was not there by Dec. 23rd, perhaps Mommy should have run to the store and bought something else to wrap to give to the little ones.

I ordered some food items in October and November which were never shipped--the truth was the factory could not make enough, which was beyond QVC's control.

If the item was lost or never shipped, no worries--QVC will not charge you.

This is the year of the pandemic--have sympathy for those who lost loved ones or who are seriously ill--those are the ONLY reasons to have a "destroyed" holiday.

Re: Easier Customer Service contact Method

KingstonsMom — Wed, 30 Dec 2020 00:08:23 GMT

@vsmith53

And it's not letting up anytime soon, with 2 fronts bringing more bad weather this weekend to the same areas.

Plus according to the news tonight, a case of the faster spreading, mutated Covid virus that was first detected in the UK has been confirmed here in CO, a man in his 20's, who had NOT traveled.

Re: Easier Customer Service contact Method

Anonymous032819 — Wed, 30 Dec 2020 00:12:49 GMT

@beckiL

Destroyed?

Really?

Exaggerate much?

Re: Easier Customer Service contact Method

mspatmac — Wed, 30 Dec 2020 00:17:07 GMT

Majority of gifts were purchased on Amazon and deliveries were no problem. Food gifts to me overnight by FedX and UPS. As someone mentioned the other depends on the service level businesses contract for. USPS took almost 2 weeks to deliver pkg to NY and it was ordered 12/1

Re: Easier Customer Service contact Method

september — Wed, 30 Dec 2020 00:25:09 GMT

@beckiL wrote:
I have an apparently lost order since I ordered on 12/12/20, which shows it shipped on 12/15/20 and a delivery date of 12/21/20. The item still has not arrived, cannot contact QVC support about the issue to see if it is lost or what the deal is. Has anyone else had their children's Christmas destroyed because of non-dellvered items?

No.

My children are grown but I have young grandchildren. Most of my gifts to them were shipped by me, earlier in December and reached them a few days later. I had a few extra things to add, which I shipped by priority mail December 15. One of those packages arrived after Christmas, just yesterday. The other is "still in transit to the destination". I informed them of the delays. Everyone is just fine with it!

Re: Easier Customer Service contact Method

Foxxee — Wed, 30 Dec 2020 00:31:26 GMT

Welcome!

Normally, you would have received your package; however, you now know the problems shippers were and are still having.

Yes, a child not receiving a Christmas present is sad. Hope you had others that could be opened.

Re: Easier Customer Service contact Method

lopsie2 — Wed, 30 Dec 2020 00:44:38 GMT

@beckiL wrote:
Has anyone else had their children's Christmas destroyed because of non-dellvered items?

Please stop.

Re: Easier Customer Service contact Method

Love my grandkids — Wed, 30 Dec 2020 01:07:58 GMT

@beckiL There's something wrong in your family's life if a few missing gifts "destroys" Christmas. I doubt you know the spirit of Christmas.

Pitiful and sad for your kids to get this message.

Re: Easier Customer Service contact Method

SeaMaiden — Wed, 30 Dec 2020 01:51:34 GMT

Wow! You guys are being hard on the girl! 😄

Re: Easier Customer Service contact Method

Love my grandkids — Wed, 30 Dec 2020 02:05:25 GMT

@SeaMaiden With all due respect, this "girl" is a woman with children who basically ordered at the last minute. Not the end of the world but to say Christmas was ruined, due to her own inaction, is over the top.

And she was given a way to contact the Social Team.

Re: Easier Customer Service contact Method

Pook — Wed, 30 Dec 2020 12:57:34 GMT

Any child who felt their Christmas was destroyed is going to have a tough time in life with reality.

Yesterday I just got 4 packages that were in never never land with delivery dates of 12/14.

There is nothing QVC CS could have done! This was not QVC's fault - packages were piled up all over the country at all shippers due to high volume of packages not enough trucks and employees due to Covid.

Re: Easier Customer Service contact Method

riley1 — Wed, 30 Dec 2020 13:08:23 GMT

@beckiL - as your order was apparently shipped, did you go to the USPS site and fill out a form for a missing package? I believe you can do the same at UPS if that is how your package was shipped.

Once an order is shipped, QVC has no control over the package. This is on the carrier and where you should start.

Re: Easier Customer Service contact Method

beckiL — Thu, 31 Dec 2020 01:03:44 GMT

There is plenty they could have done, starting with NEVER using USPS during this time of year. They are the most irresponsible shipping organization on the planet. The least QVC should do is give customers the option of shippers.

Re: Easier Customer Service contact Method

beckiL — Thu, 31 Dec 2020 01:06:37 GMT

Don't be stupid. When a child is expecting something, especially for Christmas, and it doesn't show up, even a week after Christmas, children do have feelings. Apparently you don't have children or shouldn't have if you have that little of feelings for them.

Re: Easier Customer Service contact Method

beckiL — Thu, 31 Dec 2020 01:08:42 GMT

They did, but this one was special. Can't understand why QVC would even use USPS during Christmas. Add a few dollars for UPS or FedEx, at least they would arrive on time.