topic Re: In Process in Customer Care

In Process

SisterSisto — Thu, 17 Dec 2020 02:15:35 GMT

I ordered an article on the 11th.....surprise.....it's still in processing. It does say that this will be delivered by the 23rd, but I sincerely doubt it. How can it be delivered when it sits in no where land in processing? I'm just frustrated as this was a Xmas gift for my niece.

Re: In Process

Love my grandkids — Thu, 17 Dec 2020 02:38:17 GMT

Starting in October the news was constantly reporting that due to people shopping online due to the pandemic, shippers would be (and ARE) overloaded.

You really didn't give much of a lead time to get a gift in time for Christmas, not during these times. But who knows, it might show up.

Re: In Process

Reconnaissant — Thu, 17 Dec 2020 02:40:30 GMT

@SisterSisto

Email QVCSocialTeam@qvc.com and they will help you

Re: In Process

rms1954 — Thu, 17 Dec 2020 05:11:15 GMT

That's only six days. Most sites warn there are delays in shipping. Dn't know what you were expecting at this point in the season. If it's something they said would arrive by the 23rd, then you still have plenty of time.

Re: In Process

SisterSisto — Thu, 17 Dec 2020 16:27:57 GMT

Yes, I know I didn't give much lead time. However, I also ordered another gift to another niece on the same day and that one was delivered the 15th!! I realize these are trying times and really this situation is "small potatoes." I was just frustrated because these girls are sisters.....so one girl has her gift and another might not get hers until after the holiday....but it's all good, I guess.

Forgive me for sounding uncaring when the world is in such chaos.

Re: In Process

rockygems123 — Thu, 17 Dec 2020 20:49:58 GMT

@SisterSisto wrote:
Yes, I know I didn't give much lead time. However, I also ordered another gift to another niece on the same day and that one was delivered the 15th!! I realize these are trying times and really this situation is "small potatoes." I was just frustrated because these girls are sisters.....so one girl has her gift and another might not get hers until after the holiday....but it's all good, I guess.

Forgive me for sounding uncaring when the world is in such chaos.

@SisterSisto

You could do what another poster suggested, text or email pic of the item & say it's on the way.

Re: In Process

geezerette — Thu, 17 Dec 2020 21:23:26 GMT

@SisterSisto wrote:
Yes, I know I didn't give much lead time. However, I also ordered another gift to another niece on the same day and that one was delivered the 15th!! I realize these are trying times and really this situation is "small potatoes." I was just frustrated because these girls are sisters.....so one girl has her gift and another might not get hers until after the holiday....but it's all good, I guess.

Forgive me for sounding uncaring when the world is in such chaos.

@SisterSisto

Everyone is frustrated about something right now. I don't think you necessarily are uncaring, but you have a right to vent your frustrations too. 😉

Re: In Process

Sage04 — Fri, 18 Dec 2020 00:36:18 GMT

@SisterSisto please let us know when it is received because you could be surprised. And no, you aren't been uncaring. I know it's frustrating because you're hoping that the gift would be received on time and it's still possible. A lot of the folks here could tell you that sometime could say "in process" but it's on it's way to you. Something I ordered recently said delivery will be around the 22nd or 24th can't remember which one, but it will be delivered tomorrow the 18th.

Re: In Process

Marp — Fri, 18 Dec 2020 03:35:33 GMT

@SisterSisto wrote:
Yes, I know I didn't give much lead time. However, I also ordered another gift to another niece on the same day and that one was delivered the 15th!! I realize these are trying times and really this situation is "small potatoes." I was just frustrated because these girls are sisters.....so one girl has her gift and another might not get hers until after the holiday....but it's all good, I guess.

Forgive me for sounding uncaring when the world is in such chaos.

@SisterSisto, first, don't give up hope. There is often a lag between the actual status of a shipment and what information is available on Q.

If the worst does happen I suggest doing what another poster suggested and present a picture of the item but do that for both girls. Just because you have one present in hand does not mean you can't hold it back until both presents can be given.

Maybe even start a new tradition and save them for Happy New Year presents.

Re: In Process

SisterSisto — Sun, 20 Dec 2020 15:03:39 GMT

Well, here it is the 20th and this order is still in process. I took your advice and emailed the QVC social team and received immediate response. She stated that she contacted the company (several days ago) and they were aware of the order and it would be processed soon. Hmmmmmm.

What irritates me is that I'm unable to cancel the order because it's in process. It's like no where land. Oh well, I will contact my neice and let her know that sometime before her old age comes on her, she might receive it! Now, I just want to see how long it takes for this to resolve.

I guess I'm done ordering from QVC for awhile and I'll stick with Amazon. I've never been disappointed when I've ordered from them.

Re: In Process

ebaybus — Sun, 20 Dec 2020 16:26:46 GMT

Similar thing with me, I ordered something on 12/11, paid for express shipment with a 12/16 delivery date. Today is 12/20 and it's still in process. I have no hope for a Christmas delivery at this point. It's very frustrating, no sense in emailing customer service, all I get is the generic we are sorry excuse, blah blah blah.

Re: In Process

ebaybus — Sun, 20 Dec 2020 16:29:46 GMT

@Love my grandkids wrote:
Starting in October the news was constantly reporting that due to people shopping online due to the pandemic, shippers would be (and ARE) overloaded.

You really didn't give much of a lead time to get a gift in time for Christmas, not during these times. But who knows, it might show up.

As of two days ago QVC was still guaranteeing Christmas delivery, if they can't deliver by Christmas then there should be no guarantee. Please stop being a shill for QVC, you look silly.

Re: In Process

ebaybus — Sun, 20 Dec 2020 16:31:02 GMT

@rms1954 wrote:
That's only six days. Most sites warn there are delays in shipping. Dn't know what you were expecting at this point in the season. If it's something they said would arrive by the 23rd, then you still have plenty of time.

As of two days ago QVC was still guaranteeing Christmas delivery, if they can't deliver by Christmas then there should be no guarantee. Please stop being a shill for QVC, you look silly.

Re: In Process

Sage04 — Sun, 20 Dec 2020 16:58:31 GMT

I placed an order on the 18th which guaranteed Christmas delivery. I love a challenge and I know it has been done many times where the package was delivered by UPS all the way to my house before Christmas. Things have changed so I'll just wait for the delivery.

Re: In Process

Sju — Sun, 20 Dec 2020 17:23:52 GMT

Same here. I ordered two items on the 9th and they are still in "Preparing Your Order." I've contacted customer service 4 times about it and have gotten nowhere. They just apologize for the delay, but no explanation or estimate on when the items will ship. I've ordered things after that day and have already received them. I don't mind waiting, but I would like to know if I am actually going to get these items or if the order will be ultimately cancelled.

Re: In Process

SisterSisto — Mon, 21 Dec 2020 00:56:34 GMT

I checked just ten minutes ago......still pending/processing. I wrote an email to the QVC Social Team on the 18th and Barb stated that she reached out to the vendor and they acknowledged receiving the order and it should be processing soon. I guess QVC is the middle person for this particular kitty door mat as this must come from some other vendor.

I ordered a dog door mat on the 11th and it was delivered on the 15th. So, I know this can be done. I would really love to discover who this vendor is....just so I never will order from them again.

Yes, I have read all the comments and perhaps it is my fault for ordering on the 11th of December....I should have ordered the 11th of October. I hope all of you that have ordered are successful.

Re: In Process

SisterSisto — Sat, 26 Dec 2020 22:40:24 GMT

Update!

After sending email number 3 to the QVC social team, a shipping label was created by the vendor but UPS hasn't picked it up. Going on day six of not being picked up. I believe the vendor made the shipping label just to quiet down the questionning requests I was making.

I contacted my neice and told her the dilemma with her Christmas gift and she said she was going to keep an eye out for it. The estimated date of delivery has now been ammended to 12/29/2020. Well, it's still sitting there, so I know that's not going to happen. How disappointing but at this point, I'm going to wait it out a little more and just see what happens. It is a little disconcerting that I've paid for it and there is sits.

Re: In Process

Sage04 — Sat, 26 Dec 2020 22:53:34 GMT

Hope that it arrives soon. My order that was guaranteed for Christmas delivery arrived on the 22nd (I ordered the last day 18th Christmas delivery). It arrived by UPS all the way.

If only (I know) QVC would consider sending the packages by UPS (all the way) say from the begining of Nov, that alone would be the BEST Christmas present for the Customers. Hey, I could wish.

Re: In Process

SisterSisto — Mon, 28 Dec 2020 20:49:32 GMT

Well, my order from 12-11-2020 is still sitting there with shipping label processed and that's it. So, I've contacted the QVC social team to cancel the order, doesn't look like it will ever go out. I then went to Amazon and ordered a real cute kitty door mat that will be delivered 12-30-2020. I should have done this from the get go.

I know that things are very "trying" at best but this is totally unacceptable.

Re: In Process

Gradle — Tue, 29 Dec 2020 00:53:50 GMT

I ordered something on 12/14 and it was still In Process on 12/26. I ended up canceling the order.