topic Re: From in process to backordered in Customer Care

From in process to backordered

plc123 — Wed, 16 Dec 2020 03:01:47 GMT

Has anyone else had this happen? I ordered the tsv First aid lotion in sugar plum and it was in stock and now backordered?

Re: From in process to backordered

michmi — Wed, 16 Dec 2020 03:07:06 GMT

When I look at the item now, Sugar Plum is not even listed, only Pear and Original, and Vanilla is waitlisted.

Re: From in process to backordered

Venezia — Wed, 16 Dec 2020 03:09:01 GMT

I just looked at the single shipment and all four choices were listed as in stock, but when I tried to put Sugar Plum in my cart, it said "You just missed it! This item has sold out." Crazy system; seems to be following the way HSN does things now.

@plc123 - At least with backorder, you should eventually get it.

Re: From in process to backordered

plc123 — Wed, 16 Dec 2020 03:11:28 GMT

It just seems odd that itwas in stock when i ordered. Probably will never get it. Oh well. Thanks

Re: From in process to backordered

Kachina624 — Wed, 16 Dec 2020 03:44:23 GMT

Probably the computer was just catching up with orders being placed. I've hadvit happen on other things.

Re: From in process to backordered

rms1954 — Wed, 16 Dec 2020 04:39:30 GMT

Yup. I think with people canceling orders and such and computers have to catch up and all, and with abundance of people shopping, these things will happen. Keep your fingers crossed is all you can do.

Re: From in process to backordered

Nataliesgramma — Wed, 16 Dec 2020 11:19:39 GMT

Sometimes it goes to "in process'...to "preparing your order"....to "Backorder"....LOL

Re: From in process to backordered

FranandZoe — Wed, 16 Dec 2020 14:28:59 GMT

I ordered a wreath a few days ago. Can't remember if it said preparing or in process but today it said backordered. So I cancelled it. Then I decided I'd order it anyway - I'll have it for next Christmas. It says in stock and expected delivery 12/26. Go figure. Not that it can't change again.

Re: From in process to backordered

Disgusted2021 — Sun, 19 Dec 2021 14:31:41 GMT

I placed an order for the Peace Love World French Terry Pullover Sweatshirt Abstract as well as Peace Love World French Terry Regular Joggers Abstract on 12/14/2021. The Joggers were shipped on 12/16/2021. The Sweatshirt remained in process status until this afternoon. It is now in BACKORDER status. I contacted Customer Service and was told that there was a massive fire at the QVC warehouse this morning 12/18/2021 in ROCKY MOUNT, N.C. I am sorry for their loss. My point is... if the sweatshirt had shipped when the joggers shipped, since I ordered the items at the sametime, I would be receiving both items. I ordered several sets of the Peace Love World French Terry in different colors as presents. Due to this issue ..I AM RETURNING ALL OF THEM!!!!