topic Re: NO ONE TO SPEAK TO ABOUT EASY PAY CROSSING INTO Q CARD. in Customer Care

NO ONE TO SPEAK TO ABOUT EASY PAY CROSSING INTO Q CARD.

Mhhunter — Tue, 15 Dec 2020 18:23:29 GMT

So you are not accepting ANY phone calls here during the holidays?

I paid off all my bills in the QVC Easy pay last month and those bills have not crossed into the Q Card since last month and they say I have a late payment!

Its too confusing on QVC.

Melinda

Re: NO ONE TO SPEAK TO ABOUT EASY PAY CROSSING INTO Q CARD.

mspatmac — Tue, 15 Dec 2020 17:42:41 GMT

Sorry @Mhhunter your post makes no sense to me.

Re: NO ONE TO SPEAK TO ABOUT EASY PAY CROSSING INTO Q CARD.

Love my grandkids — Tue, 15 Dec 2020 17:53:06 GMT

@Mhhunter For assistance, and I don't get your problem, send an email to:

QVCSocialTeam@qvc.com

Where do you get the idea there are no phone calls being taken during the holidays?

In your email, try to be clear about what your problem is because your post is NOT clear.

Re: NO ONE TO SPEAK TO ABOUT EASY PAY CROSSING INTO Q CARD.

Mhhunter — Tue, 15 Dec 2020 19:16:03 GMT

I just called twice and the recording after pushing all the buttons says. Because of too high call volume we cant take customer calls. Thats it...not getting in to speak to anyone. No chatting online either.

My post was...

So you are not accepting ANY phone calls here during the holidays?

I paid off all my bills in the QVC Easy pay last month and those bills have not crossed into the Q Card since last month and they say I have a late payment!

Re: NO ONE TO SPEAK TO ABOUT EASY PAY CROSSING INTO Q CARD.

Love my grandkids — Tue, 15 Dec 2020 18:22:26 GMT

@Mhhunter What "email below" do you mean? Are you referring to your first *post*?

You still need to send an email to

QVCSocialTeam@qvc.com

Re: NO ONE TO SPEAK TO ABOUT EASY PAY CROSSING INTO Q CARD.

Mhhunter — Tue, 15 Dec 2020 18:24:23 GMT

I will. I am just frustrated. Maybe they will help me. Thank you!

Re: NO ONE TO SPEAK TO ABOUT EASY PAY CROSSING INTO Q CARD.

Etoile308 — Tue, 15 Dec 2020 18:30:24 GMT

I guess they are taking phone call since there's a high volume of them. You could call back at a less busy time.

And are you taking about an a Easy Pay payment? On a credit card, like the Q card? Was it close to the due date and did you made a payment by check...mail is delayed! Sounds like the problem is with your credit card company, and not QVC. Isn't there a phone number on the credit card to call?

Re: NO ONE TO SPEAK TO ABOUT EASY PAY CROSSING INTO Q CARD.

Love my grandkids — Tue, 15 Dec 2020 18:49:51 GMT

@Mhhunter Just breathe (smile) and send an email. Posting when you are so upset makes it hard for others to figure out the problem and how to help you. Wish you well.

Re: NO ONE TO SPEAK TO ABOUT EASY PAY CROSSING INTO Q CARD.

Nightowlz — Tue, 15 Dec 2020 19:20:46 GMT

Do some make their payment on QVC & you have to wait for it to be sent over to Synchrony Bank??? Is that what you are trying to say?

I make my payment direct to Synchrony Bank from my Credit Union. I view my statement, set it up to pay balance before due date.

I don't understand why some people go to each site they owe money to pay their bill when you can pay them all from your Bank/Credit Union so much easier???

Re: NO ONE TO SPEAK TO ABOUT EASY PAY CROSSING INTO Q CARD.

Mhhunter — Tue, 15 Dec 2020 19:10:54 GMT

I have emailed them and will see what their response is. Thank you everyone yall answered and tried to help me pretty fast!!

Happy Holidays.

Re: NO ONE TO SPEAK TO ABOUT EASY PAY CROSSING INTO Q CARD.

Mhhunter — Tue, 15 Dec 2020 19:09:59 GMT

Yes...Its confusing because in Easy pay it shows where you can make a payment but it didnt come off of the credit card end. So you get a late payment and interest you have to pay. I think i am only goingt to use Easy pay and get rid of that Q card.

Re: NO ONE TO SPEAK TO ABOUT EASY PAY CROSSING INTO Q CARD.

Mhhunter — Tue, 15 Dec 2020 19:13:34 GMT

Yes I wont make that mistake again.

Re: NO ONE TO SPEAK TO ABOUT EASY PAY CROSSING INTO Q CARD.

Kachina624 — Tue, 15 Dec 2020 23:10:40 GMT

@Mhhunter wrote:
Yes...Its confusing because in Easy pay it shows where you can make a payment but it didnt come off of the credit card end. So you get a late payment and interest you have to pay. I think i am only goingt to use Easy pay and get rid of that Q card.

@Mhhunter. Smart move in more ways than one.