https://community.qvc.com/t5/Customer-Care/MOD-Help-needed-with-return/m-p/6659280#M60492 <P>Hello!</P><P>&nbsp;</P><P>I ordered "As is" Set of 2 illuminated ceramic gingerbread houses item # H226332 on 11/07. They arrived 11/14 and when I took them out of the box I saw the corner on one house was broken off, so I immediately repackaged, printed a return label and dropped off at the post office 11/17. As you can see under "track your return" in the order info, this package was accepted and departed facility on 11/17. 11/18 it states "container unload" at my city.</P><P><BR />What does that even mean? I understand there has been delays in returns, but the last scan on this item was almost a month ago in my home city.</P><P>Did this get lost at the post office? I usually always get a "your return is on the way" email when I send something back and I never received one for this package...</P><P>How long do I need to wait to get my return refunded?</P><P>&nbsp;</P><P>Thank you for your assistance!</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P> Tue, 15 Dec 2020 02:03:44 GMT Anonymous195334 2020-12-15T02:03:44Z https://community.qvc.com/t5/Customer-Care/MOD-Help-needed-with-return/m-p/6659280#M60492 <P>Hello!</P><P>&nbsp;</P><P>I ordered "As is" Set of 2 illuminated ceramic gingerbread houses item # H226332 on 11/07. They arrived 11/14 and when I took them out of the box I saw the corner on one house was broken off, so I immediately repackaged, printed a return label and dropped off at the post office 11/17. As you can see under "track your return" in the order info, this package was accepted and departed facility on 11/17. 11/18 it states "container unload" at my city.</P><P><BR />What does that even mean? I understand there has been delays in returns, but the last scan on this item was almost a month ago in my home city.</P><P>Did this get lost at the post office? I usually always get a "your return is on the way" email when I send something back and I never received one for this package...</P><P>How long do I need to wait to get my return refunded?</P><P>&nbsp;</P><P>Thank you for your assistance!</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P> Tue, 15 Dec 2020 02:03:44 GMT https://community.qvc.com/t5/Customer-Care/MOD-Help-needed-with-return/m-p/6659280#M60492 Anonymous195334 2020-12-15T02:03:44Z https://community.qvc.com/t5/Customer-Care/MOD-Help-needed-with-return/m-p/6659343#M60496 <P><FONT size="3">Contact QVCSocialTeam@qvc.com by email. When I contact them they immediately issue the refund. Good luck!</FONT></P> Tue, 15 Dec 2020 02:43:05 GMT https://community.qvc.com/t5/Customer-Care/MOD-Help-needed-with-return/m-p/6659343#M60496 Sweetpea70 2020-12-15T02:43:05Z