topic Re: Old threads in Customer Care

Old threads

pprmntstx — Mon, 14 Dec 2020 18:12:02 GMT

Why aren't old threads, over a year old, deleted? We can't post on them.

Re: Old threads

fthunt — Mon, 14 Dec 2020 18:26:23 GMT

I've never tried to bring one back to life; but read here that you ...best not to.

I've have the same question.

If you have old shoes that you can't wear any more...........trash them.

Re: Old threads

pprmntstx — Mon, 14 Dec 2020 18:38:07 GMT

@fthunt I totally agree!

Re: Old threads

proudlyfromNJ — Mon, 14 Dec 2020 18:49:07 GMT

I had a question about a line of clothes awhile ago. I did a search and an older thread came up and I got my answer. They aren't hurting anyone.

Re: Old threads

ThinkingOutLoud — Mon, 14 Dec 2020 18:44:42 GMT

Sometimes there is good information shared that others can benefit from. Answering the same question that comes up time and again gets old and it's nice to have the option to suggest they do a search on the forums.

Re: Old threads

Johnnyeager — Mon, 14 Dec 2020 18:48:34 GMT

As was said, they aren't hurting anyone. So why does it instill Moderator terror when one is brought to the front? I've just never understood what damage was being inflicted

Re: Old threads

proudlyfromNJ — Mon, 14 Dec 2020 18:50:58 GMT

@Johnnyeager No one knows but the moderators.

Re: Old threads

sunshine45 — Mon, 14 Dec 2020 19:03:05 GMT

@Johnnyeager wrote:
As was said, they aren't hurting anyone. So why does it instill Moderator terror when one is brought to the front? I've just never understood what damage was being inflicted

not sure how long you have been on these boards @Johnnyeager , but they can create havoc on the boards, especially if MANY are all bumped up at the same time. "moderator terror?......i think they are just following the board guidelines that are set forth by QVC......and it seems to work well.

Re: Old threads

Spurt — Mon, 14 Dec 2020 19:15:53 GMT

The old threads should be unavailable for comment after a specified time and drop off the system.....To me they serve no purpose!!!! They take up space on the Forum and you have to page through old threads before you can find the new threads and discussions....

Most of the info is outdated and/or no longer relevant (clothing item or product is no longer offered etc) or there is a comment about an old QVC Show or host and they are no longer on QVC....or the person doesnt even look all all the responses to see if the original thread question has already been answered and its like they start the conversation all over again from the beginning and people just repeat old conversations and previously discussed answers, it's like the movie, GROUNDHOG DAY!!!...SMH!

And the chance that someone would search or use the old threads to have a question answered is little to NONE (for an example: People dont even check to see if a thread topic is already out there so the Moderators have to remove the duplicates)......

Re: Old threads

Johnnyeager — Mon, 14 Dec 2020 19:10:10 GMT

Doesn't really explain it for me, but Thanks!

Re: Old threads

Pearlee — Mon, 14 Dec 2020 19:11:04 GMT

@pprmntstx wrote:
Why aren't old threads, over a year old, deleted? We can't post on them.

Probably because the mods don't have time to delete them. They do, though, when someone brings an old one to their attention.

Re: Old threads

proudlyfromNJ — Mon, 14 Dec 2020 19:19:12 GMT

Well once again I see that I'm sorry I posted. Last thing I'll say about this. I think it's included in the package QVC has for the forums. Just like there is no ignore button. Old threads won't disappear as the package doesn't include that. They bought the cheapest one available. Maybe the Mods should start locking older threads instead of helping people with their orders or the other jobs they have.

Re: Old threads

Caaareful Shopper — Mon, 14 Dec 2020 19:19:54 GMT

In the past I've seen a 6-year old thread resurrected by a poster. That thread had over 50 responses back in the day, and the conversation had been answered and hashed up, down and sideways.

It was obvious that the new poster only read the OP -- post #1 on page #1 -- and contributed virtually nothing new or helpful.

To me, bumping like that only clogs the forum and brings an old trodden thread up, and for what? The same posters may not even be active on the boards anymore.

I think it's good to keep them for archival reasons, but yes, lock those old ones down. Just start a new discussion thread that will undoubtedly be more relevant.

Re: Old threads

Spurt — Mon, 14 Dec 2020 19:25:13 GMT

@proudlyfromNJ wrote:
Well once again I see that I'm sorry I posted. Last thing I'll say about this. I think it's included in the package QVC has for the forums. Just like there is no ignore button. Old threads won't disappear as the package doesn't include that. They bought the cheapest one available.

replied to the wrong post, I apologize.................

Re: Old threads

proudlyfromNJ — Mon, 14 Dec 2020 19:21:15 GMT

@Spurt wrote:
@proudlyfromNJ wrote:
Well once again I see that I'm sorry I posted. Last thing I'll say about this. I think it's included in the package QVC has for the forums. Just like there is no ignore button. Old threads won't disappear as the package doesn't include that. They bought the cheapest one available.
The Guidelines do warn against
"thread bumping" and I consider that "thread bumping"...........

@Spurt Not sure what you mean. Did I say anything about thread bumping? I don't see where.

Re: Old threads

Spurt — Mon, 14 Dec 2020 19:24:21 GMT

@proudlyfromNJ wrote:
@Spurt wrote:
@proudlyfromNJ wrote:
Well once again I see that I'm sorry I posted. Last thing I'll say about this. I think it's included in the package QVC has for the forums. Just like there is no ignore button. Old threads won't disappear as the package doesn't include that. They bought the cheapest one available.
The Guidelines do warn against
"thread bumping" and I consider that "thread bumping"...........
@Spurt Not sure what you mean. Did I say anything about thread bumping? I don't see where.

@proudlyfromNJ

sorry I apologize I hit reply to the wrong post.....

Re: Old threads

Spurt — Mon, 14 Dec 2020 19:47:25 GMT

@Johnnyeager wrote:
As was said, they aren't hurting anyone. So why does it instill Moderator terror when one is brought to the front? I've just never understood what damage was being inflicted

@Johnnyeager

In the Community Standards it says ---do not bump messages...... Consider it the same as reading old news....

Re: Old threads

Anonymous032819 — Mon, 14 Dec 2020 21:50:32 GMT

Years ago trolls would come on to the boards late at night and bump threads to the front page.

Not just 1 or 2 or 3 threads, oh no, we're talking page after page after page of nothing but old threads that were brought to the forefront by trolls.

It was difficult, if not impossible, to separate the old threads from new threads.

The Mods got tired of dealing with that garbage, so they implemented the rule of no bumping of threads that are over 1 year-old.

Re: Old threads

Still Raining — Mon, 14 Dec 2020 22:52:40 GMT

Another board I am on retires them to an older section and locks them, but we can see see them.

Re: Old threads

AuntG — Tue, 15 Dec 2020 00:36:50 GMT

Could be so we can look up recipes or old advice without adding to the thread.